"Well built computer for a great price. Second computer I have bought from AVA. Got almost 4.5 years from first one. This computer was packed super nice and started right up out of the box. Would order another one again. Can barely buy the parts and assemble for what they charge for doing all the work."
"I recently ordered a custom gaming laptop from AVA Direct. This was the third I’ve ordered from them. As usual it was just what I ordered, except that the manufacturer,MSI, had installed Windows 10 Pro, with an invalid product key. If it hadn’t been for AVA’s excellent support, I might still be trying to get MSI to fix this. I got to work with the nice people at AVA in Ohio, rather than going through subcontracted Help Desk Hell. You could tell that AVA really cared and had the expertise to help. "
"I was impressed with almost every aspect of the experience when buying a desktop computer from AVADirect. If I had to pick one though, it'd be the customer service. They called me after making the purchase just to ask if I had any questions. As it happened, I was worried I'd be on vacation during delivery. They offered to hold the computer free of charge until I'd be back. Then they noticed a small incompatibility between the motherboard and case (one port would have to be left disconnected). They emailed and gave me several options. When it arrived, it didn't work right out of the box (the only suboptimal experience), but it was super easy get knowledgable tech support on the phone. They gave me detailed instructions that got everything working perfectly.
On top of the customer service, the website is fantastic. They have an enormous catalog, and they made it really easy to explore and compare your options, keeping track of how much it all costs. And by the way, it all came out hundreds of dollars cheaper than their competitors. I've already recommended AVADirect to my friends."
"I ordered my dream system from AVADirect. The system developed a problem a few weeks after delivery, something that they couldn't possibly foresee. The system was returned for repair and the problem was corrected in a timely fashion. They went out of their way to make the process as painless as possible."
"Second time ordering a machine through AVADIRECT. Their parts selection is extensive and prices very reasonable. Both times the machine was professionally assembled and packed.
I can confidently recommend them as a custom builder."
"The customization of my computer with AVADirect was excellent! A simple and professional process. I am very grateful for the work prepared by AVADirect. I would select AVADirect again for the customization of my team. Thank you very much for your services."
"After a mediocre experience with another online retailer of custom-built systems, I decided to give AVADirect a try. My goal was a quiet, upgradable gaming PC that would last for 7 or 8 years. With a nice selection of components, AVADirect allowed me to configure such a computer, which they expertly built and shipped at a very competitive price. I'm particularly pleased with the care they put into the solid, clean build."
"Had an issue with a gtx 2080ti a year after purchasing with AVA direct. This was a manufacturer issue, their customer service rep helped me pinpoint and eliminate other possible issues that could be causes low performance. Once everything was exhausted they helped me by completing the paperwork to file a warranty with EVGA and receive a new product for my faulty one. They even went as far as to give me a call back and inform me that they will contact evga directly rather than going through both them and avadirect in order to save me 1-2 weeks in processing time "
"I needed a replacement part for an older laptop that is difficult to get. AVADIRECT's technical support professional was incredibly understanding and responsive to hardware needs well beyond warranty coverage. I am very happy with the part and appreciative of AVADIRECT's professionalism, follow through, and speed of response to my inquiries. Technical support quickly found found a solution to my hardware issues after taking the time to first troubleshoot the scenario fully. Customer service of this caliber and AVADIRECT's solid products will certainly continue to earn my business into the future. "
"This was my first custom build, and I was very pleased with all aspects of the experience. Their website made it easy to customize down to the smallest detail, and when I had questions about components, their support was quick to respond and provide assistance. The computer was packaged very securely and everything arrived and worked perfectly. When I had a follow-up question after using the computer for a while, their support was still quick to respond. I will 100% use them again for any future custom builds."
"Purchased computer parts through AVA Direct and their customer service and overall experience was wonderful. Would recommend doing business with them!
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"Excellent experience from top to bottom. They helped me build the computer of my dreams. The staff knows their stuff. Highly recommend!"
"AVA built me a gaming PC, and it performs extremely well, and has not given me a spot of (hardware related) trouble in the past year. They are reasonably priced, and have TONS of options. Very happy. I will definitely use them again, and have recommended them to friends. "
"My initial build had a few issues that I hadn't discovered, AVADirect reached out, made suggestions to fix the issues (e.g. ensuring the hardware was compatible with each other) and improve my build without increasing costs (I think it might have come in a little cheaper in fact). The build itself came out great, and I'm loving my new computer. I plan to buy all my future computers from AVADirect."
"I would give it 5 starts but nothing is perfect. Overall AVADirect is great if you are looking to build you own PC and based off your own budget. The website boils down to the smallest components as well. The assembly, and shipping took longer than expected but I was able to message the service reps and they got back to me about what stage the purchase was on. They found an item on the case that was faulty they offered to switch out the faulty fan for me with one from a corsair case which was really nice. They install drivers and run quality tests before shipping out. All I had to do was get a Windows license as Windows was installed already. And the website is one of the few that offers good financing options with lower interest. So 4.5/5 would recommend, but do your research and find what best suits you."
"AVADIRECT provided excellent service, contacting me to point out some issues with my selected build (e.g. I had picked parts that they noticed sometimes had compatibility issues when used together) and suggested changes to improve it. My build arrived timely and in perfect condition. I would definitely recommend them to anyone."