"A great custom PC at a good price and easy to order, packing was good and all-around great service, I would highly recommend choosing AVADirect for a customer PC."

"Did a preorder of a new system. I was kept advised of the progress and unit was delivered as promised. No problems whatsoever."

"Purchased my machine from ava direct on 26 September 20. From the time of purchase to shipping was about 30 days. Which I fully expected due to covid. So far it has operated flawlessly. Very nice build quality, cable management, fast and quiet. I have zero complaints. The customer service was spot on. Very responsive and helpful answering questions. I'd recommend. "

"Great and easy to use website, my support request was answered quickly, computer was nicely packed and cable management was good."

"Well built and nicely packaged. Great attention to details!"

"I was having issues with my GPU and the monitors and I was out of ideas. I went ahead and called up tech support at AVADirect and spoke to Stephen. After some time, we were able to get the monitors to communicate with the GPU. All this time, Stephen never lost his cool and kept at it giving me suggestions and things to try. I'm extremely appreciative for all the hard work and patience that goes into his job and I want to acknowledge how much I appreciate his efforts.

Thank you Stephen!"

"I am an animator who needs a cutting edge machine to create my work. As someone who has always built my own computer, I was very skeptical about hiring a company to build one for me. However a time constraint and the need for a robust warranty left me no other choice.

I collected build quotes from many different companies including Origin, Xidax, Puget Systems, Cyberpower, etc. for nearly identical rigs. Ava Direct came in with a quote hundreds of dollars less than the next most competitive offer. I cross referenced the price with sourcing the parts myself on pcpartspicker.com and was amazed to see that there was only a couple hundred dollar difference in price. Well worth the convenience and peace of mind of having the machine built for me. Though their warranties are a bit more expensive than their competitors, their terms are way more flexible and offer almost total freedom for self-customization & upgrading.

I worked closely with a sales manager named Joseph through the entire process. Joseph was extremely helpful, straightforward & prompt with answers to any questions I had. I will confidently shop with them for future upgrades and builds.

**EDIT** I went back to AVA Direct for a hardware update after 3 years. They worked with me on an incredibly fast turnaround as I only had a few days between jobs. I worked with Joseph again again, and between he and Stephen, I got a fantastic upgrade. They were very communicative and flexible. Stephen even worked late hours and drove the machine in-person after hours to FedEx so that it could get overnighted to me in time. Incredible customer service and technical support. I'm an Ava Direct customer for life."

"Some of my computers I've built myself, others I've bought from a custom builder. Most of the latter are now centered around gaming, which is an interest but not a priority. AVA allowed me to start with a reasonable base configuration and adapt it to my desires. Since the selected motherboard was unavailable, they contacted me and offered a free upgrade, which I accepted. A very positive experience."

"I feel like for the price I paid, I did not get much bang for my buck comparatively speaking. The system has never been stable despite tests and reinstalling the OS on it twice. My Photoshop crashes it after about an hour each time."

"They contacted me after a component that I had ordered was backordered and would take some amount of time and hold up my order. After discussing my plans for the computer, we adjusted the order and the computer was then built within a day and delivered later that week. And it happened to be Christmas week! Wonderful service.

I was also very impressed with the quality of the computer. They have earned future business from me."

"I’m completely satisfied with my rig. Thanks AVA-Direct"

"My Ryzen 3950x helped me finish my C++ multi core cpu project.
I was able to run my program up to 7 times faster.
"

"I ordered a laptop with upgraded RAM in Dec 2020. They led me on for a month saying the RAM was late and that I would have to wait 10 days for the RAM to be installed...

Long story short -- even after the RAM supposedly arrived the status of my order never changed. I messaged support, tried Live Chat, and phone. I got a hold of them every 3 or 4 days. They told me they had all parts and would push to production. Never happened. After waiting a month I finally disputed the charge with Paypal. (If you do buy from them, use Paypal to avoid their ridiculous re-stocking and order cancellation fees.) They promptly refunded my money. No comments or anything. JUST GO TO AMAZON."

"A WONDERFUL PC this is. Worth the wait."

"Pre-Ordered my new laptop; AVADirect was great about answering my questions and keeping me up to date about when it would ship. Laptop came in very protective packaging, perfect condition, and ready to rock and roll. From the ease of customizing the laptop to the great customer service and a terrific machine, a great experience. I would recommend AVADirect to anyone serious about buying a custom machine."