"In the past 15 years, I've had 2 computers and 1 laptop custom-built by AVA Direct, and they've been the best computers ever. Every time I've called to ask questions, they've been more than helpful and even trained me a little along the way. I will never buy another computer from anyone else. Their customer service is outstanding.



"

"Having spent almost $4000 for an MSI laptop, received it without the primary drive initialized but even worse than this is Ava's decision to take a page out of car dealer's book and ugly-up my laptop with poorly designed, clunky and amateur-looking AVA logos not only on the outside of my cover but on the inside as well. This is almost a deal breaker - in a world full of sleek tools for professionals to use, the design/look and feel of one's laptop matters almost as much as dress. If Ava had actual photos of the final look of the laptop with their obnoxious logo, I would not have purchased this laptop, or in the least, I would have had a conversation with them about unbranding options. "

"I had an amazing experience purchasing from Ava Direct. I did some research on what items I wanted to add to my rig and when I reached the purchasing gate, I called Avadirect to see if their insight on what else was needed to make a perfect gaming rig. I was fortunate enough to meet Kyle Mizer who was great in helping me understand my product. He suggested switching certain parts that helped me with keeping my pc more cool, and told me to remove things and all in all I saved a little bit of money and got more performance out of the rig. Everyone that I have called at Avadirect was willing to help at a moments notice so I would also give their Customer support a 5 star. I have had no issues so far regarding my pc, except that for some reason Windows is not activated. But I will message them today to see the details on that matter, and keep you guys posted."

"After reviewing several custom gaming PC re-sellers, I ended up finding AVADirect had the best deal for my Clevo P775TM1-G and was very happy with the entire purchasing process. The sales team was very responsive and answered all my emails quickly. They also helped make sure my customization were in fact what i really wanted - i.e. no hard drive! The customizations offered by AVADirect like no OS or no Hard drive can help chip off unnecessary costs if folks like me already have those handy. When it arrived, it was is perfect condition and I stressed tested to make sure the GTX 1080 and i7-8086K stayed cool and dished out excellent FPS!"

"I first purchased from AVADirect in early 2012. They are great. They actually tested my computer and found and fixed a cooling issue before sending it to me. I am not much of a tinkerer and this really helped me hit the game running with a new computer. In the two orders I have placed since then they have always been very good with confirming my identity before running a charge on my card. Having twice been a victim of credit card theft I found this refreshing that they have in place a system that prevents unauthorized charges. They communicate quickly if any issues come up with my order and I have always had computers that work perfectly right out of the box. I don't foresee buying a computer from any other source."

"This was my 2nd build from AVADirect; again, I am NOT disappointed! Incredible customer service, build team kept me updated by email and caught a potential memory failure in the 1080Ti video card. I had to wait a bit longer for it to be replaced by the manufacturer during the fiasco of the cryptocurrency rage, but it was worth it! Kyle made excellent suggestions/changes that I would not have thought of regarding components. The finished system not only performs top notch, but the appearance is a beauty with the cable routing that I would likely never managed on my own.

When it comes to selection of components, technical support, product knowledge, customer service build quality, pallet/freight shipping option and competitive pricing, I found no other competitors in AVA's league (believe me, I LOOKED)! You can't go wrong with a build from AVADirect!"

"I purchased my new custom PC and it was delivered working perfectly. Because of a stubborn Windows driver, I started experiencing issues after a couple days. This issue continued for almost a week so I called AVA for help. I spoke with Sean in Tech Support and he was very helpful with diagnosing the problem. I ended up having to send the PC back because I couldn't figure out which driver was causing the conflict. Sean tested every component and the motherboard. He took the time to verify each component was working perfectly. He got everything running smoothly and sent it back to me and I've been up and running with no issues ever since. I just wanted to say thanks to AVA and Sean for all the help you provided me. It was nice being able to talk to someone as knowledgeable as Sean, and the service he provided was top-notch.

I will be referring my friends and family to AVA Direct. Their list of components is extremely impressive (they were even able to build my PC with a Silverstone Raven RV-01 case!) and the post-sale service & tech support are both excellent."

"I am a film music composer and a Client Relations Director for a nationwide clinical laboratory. I have been in the customer service field for over 36 years and have seen it all – the very best and the very worst. Late last year I decided to upgrade my music production system and I wanted to future proof it as much as possible. I began shopping vendors; AVADirect, Velocity, MainGear, Origin PC, CyberPower PC, Digital Storm, Puget Systems, and several others. I am a PC guy but I had not stayed current on the latest and greatest. I did my research and sent my RFP to five vendors. While in this process, I had the pleasure of meeting Sean C., via telephone, from AVADirect.

Sean was instrumental in closing the deal for AVADirect. What made the difference? It was the smile in his voice, his verbal and written communications skills, his willingness/flexibility as I gained knowledge and needed changes, his expertise and knowledge - critical to my decision making, and most importantly, the feeling that I had a personal concierge to systematically walk me through the entire purchase process. Just Brilliant!

As we move to more and more automation, ordering via websites it is fantastic; however, it was the personal touch that AVADirect provided that really made the difference for me. Well, plus a really great system:

Be Quiet Dark Base 700
Intel Core i9-7900x Ten Core (overclocked)
ASRock X299 Fatal1ty xe
EVGA GeForce GTX 1080 Ti FTW3
Corsair VENGEANCE® RGB 128GB
Samsung 1TB 960 Pro PCIe 3.0 x4 NVMe, M.2 SSD
EVGA 1000 G3, 80 PLUS Gold 1000W
Corsair Hydro H150i PRO RGB, 360mm Radiator, Liquid Cooling System
Windows 10 Pro
"

"I had some initial snafu's with AVAdirect but once they realized my frustration, they went out of their way to correct the problem. Unknown (to me) there has been a parts shortage due related to computers for currency mining which held up my order for longer than expected. I was somewhat frustrated with them as there initially was a lack of communication related to the delay, however my understanding is that they are taking measures to eliminate this issue going forward. That said, I would give them a big thumbs up for customer service given how they ultimately handled the situation.
My computer is being shipped today, so I can not review their product yet, but would definitely work with them again in the future. "

"Their Customer service was through the roof! Straight off the bat they were helping me with more info on everything I could ask about helping me make the best choices for my price range and what I wanted. Then during the build process they kept me up to date the entire way. My PC is perfect!"

"I explained to the AVADirect team what I wanted and my price range. They gave me some options and stayed within the budget. The desktop arrived with no issues and works great. Thanks! "

"I ordered a quantity of 5 EVGA GTX1080ti Hybrid gpu's. They were one of the only ones showing in stock. I did everything customer service asked me to. I called my credit card company and got them to add it as my billing address. I can understand them wanting to take every precaution necessary to eliminate fraud. My order has now been shipped with tracking. I will absolutely be doing business with AVA Direct again soon. When I called into speak with customer service late one night I actually spoke with the owner Alex after hours. How many times does that happen? He is definitely dedicated. Thanks for everything Team AVA DIRECT."

"I can tell you the great experience I had buying from AVADirect, but it will sound similar to the other 5-star reviews here. You can also go onto their website to see all the awards they have won every year, and how their clientele includes NASA, Boeing, and the U.S. Airforce (who all happily allow AVADirect display their trademarks because it is worth it). But you can find these info yourself easily.

Instead, let me tell you a few reasons why, as an engineer, gamer, and investor, I think AVADirect is the best business I have studied (and I have studied many, because I find it fun) in the manufacturing of high performance computers.

[1] Diversification of suppliers leads to unmatched customization and reasonable pricing.

AVADirect has an extremely high variety of suppliers. This means customers have more customization options. For example, you can choose 65 (this number is not rhetorical) different kinds of RAM for your new computer. You can have Corsair, Samsung, Kingston, and many other brands. This also means AVADirect gets the best price from its suppliers. If Samsung refuses to offer its lowest price, AVADirect can simply order more from Corsair or Kingston instead. This is one reason how AVADirect can offer the highest quality builds at extremely reasonable prices.

[2] Diversification of clientele leads to greater economies of scale and experience, and resilience against market fluctuations.

AVADirect builds high performance computers for personal uses such as gaming, as well as for servers, scientific computing, and other professionals. The experience and expertise in assembling these computers can be shared across with each other. This has allowed AVADirect to build up its scale and expertise very quickly, and be more robust against fluctuations in market demand. An engineer who built a server for NASA last week can help you, the gamer, build your gaming rig this week, and use and build the skills involved continuously. This is one way how AVADirect people became so good at what they do.

[3] Location brings down cost and shipping times.

AVADirect’s location in Twinsburg, OH does several things. One, the low costs for real property in a small town means lower costs of storage. In any manufacturing business you need space to store your inventory and your raw materials, in this case computers and its parts. Part of the requirement for AVADirect’s unmatched customization options is managing storage costs, because AVADirect must store up on a higher variety of computers and parts. Two, the location is close to the population center of mass of the U.S., allowing lower shipping costs for both AVADirect and its customers. Three, a small town in the Rust Belt will have the most friendly laws towards a growing manufacturing business that brings in tax revenue, especially one that serves high-end customers as AVADirect.

I can go on but this is already sounding like an analyst report.

TL;DR if you need high performance computers, you will find few manufacturers as savvy and professional as AVADirect. If you are an investor interested in tech and engineering, you will find few better places to invest. AVADirect will grow and prosper for years. They have many strengths and few weaknesses. "

"I bought a NUC PC from AvaDirect in March of 2015 and it has worked flawlessly since then. They have a very nice build-your-own-system Web interface that allows you to select from various components, which they then put together, test extensively, and ship to you with a warranty on parts and labor.

If you're at all capable, you can put a NUC system together yourself, but the systems from AvaDirect save you the trouble and also provide testing and a warranty, for not much more than you would pay by ordering and assembling the parts yourself.

I have not needed support on this system's hardware, but I did have one little software glitch about which I contacted them. They responded in less than 24 hours, but by that time I had already figured it out, and it wasn't their fault; it was some kind of Windows thing.

The reason I finally got around to writing this is that my girlfriend just bought a custom system from AvaDirect, and the support provided to us by AvaDirect's Kyle Mizer during that purchase was beyond amazing. She wanted a PC that would handle the graphics requirements of a Cintiq 24qhd digitizing tablet display, for art projects that require a high color gamut and good processor performance. Kyle advised us regarding the graphics card and processor required, and put together a custom system that so far seems to be working great, although she hasn't yet tried it on an actual art project. She will probably post her own review once she has done some actual artwork on it, but for general uses like email, Web surfing, etc., it is working just fine. "

"I was unable to get on the internet this morning so I contacted my internet provider Comcast. After determining everything was okay on their end, they asked me the brand of my computer and then transferred me to AVA tech department where I talked to Shawn. Shawn determined that I needed a new driver for the desktop. We downloaded a new driver on my AVA laptop onto a flash drive, Then transferred the flash drive to the desktop and downloaded it.

That solved the problem. Shawn knew exactly what do to and was so patient with me as I am not the most computer literate.

I cannot say enough good things about this company's products and
service. You will not be disappointed!"