"10-0-12: (Update #2) UNBELIEVABLE, received the following message this morning- "Due to an unforeseen problem with obtaining your item, we regret that we must cancel your order."
I'm done with this company will never consider purchasing from them again.
10-11-12: (Update) 5 days later, I received an email message this morning informing me that A Matter of Fax was refunding the shipping charges. I also received a call from a representative asking me about my comments here and telling me that the product will ship either today or tomorrow. Though it is quite a bit late, I'm encouraged by the concern this company has regarding its reputation. So many other companies nowadays have a take it or leave it mentality. In the end, A Matter of Fax did what was right. So, my feelings about recommending this company to others goes from absolutely not to tentative. They have some kinks to work out but, they seem to care about keeping people satisfied. In short, I would buy from them again but, I would be more guarded throughout the order process- If you are directed to their product via a link that also indicates free shipping, you should not have to opt out of expedited shipping costs.
Be careful....
I ordered a new DLP lamp for what seemed an awesome price and with free shipping. Later this evening I wanted to be certain that I could read the invoice that I saved earlier. It was then that I realized that they slipped in an expedited shipping charge. I don't ever pay exorbitant shipping charges no matter what the item price is. I immediately tried to cancel the order. Couldn't do so online. Received an error message saying so and telling me to call them. I did- Nobody there. I sent them a message and left a voice message but, i have a feeling that I will end up having to deal with the bank over this one."
"Bulb blew on our TV a month ago. Hopped online and ordered a bulb immediately. Thought I had found a good price here. Unchecked the warranty because the warranty costs as much as the bulb itself. Got the invoice and it was twice as much (they added the warranty anyway) Called them and had them fix it. Got the price back to what it was supposed to be. Later that day I got a call from Matter of Fax asking me if I was sure that I wanted that bulb, or if I'd rather have essentially the same bulb for twice as much. Guy said the difference was name brand vs generic. I said I'll stick with the generic, but thanks for asking. (I thought this was kinda fishy) I asked when I would receive the bulb. he said 2 to 3 business days. A week later still no bulb. I called, they said that it was on order and should ship in a few days. A week later I called again, they said the same thing. Already I was upset that they sold me a product that they didn't even have, and then lied to me about it. Finally, a month after I placed the order, the bulb shows up. It was wrapped in bubble tape and placed in a box that in turn was placed in another box that was full of packing peanuts. BUT, the casing was broken, every clip inside that holds the bulb was broken, the metal bracket around the bulb was bent with both plastic screw brackets broken and the bulb and literally 10 pieces of broken plastic were rattling around inside the broken casing. It was obvious that this unit was smashed to pieces before it was ever even packaged and shipped out. This is the worse customer experience I have ever encountered. Do NOT do business with these people. We are changing our credit card number because of this. ""
"Honestly, the product was priced extremely well, shipping was faster than I expected, and the product worked.
Would definitely recommend shopping with A Matter of Fax"
"The price was amazing! I wish there was a shipping notification."
"Excellent price for my product, fast delivery and it appears to be the correct part. 3 attributes that are the most important in any online transaction. :)
Thank you"
"I ordered a new projector lamp for my sony TV, two weeks after installation it exploded and destroyed my TV. I am now trying to get in contact with customer service, we will see how that goes. I would think twice about useing this company."
"Received the product before we expected. Great products, no problems with anything we have ever ordered.
We love the fast delivery and the quality of the products."
"Good service, prompt delivery, and diligent customer service."
"DO NOT BUY FROM THIS COMPANY! They have the worst customer service I have ever run into. They never answer their emails, phone calls are just about impossible to get answered, voicemails are not returned...and the one time I got a person---she lied and said the scanner was shipped that day. I never received it---because it was never shipped. Finally-17 days after the order was placed--after 7 calls in one day---I CANCELLED the order."
"Much better price for my Mitzubishi bulb. Quick service and it has worked like a charm."
"I ordered a new light bulb for my tv. I was very impressed with their service. I got the bulb in a timely matter and had no issues at all. I also received a follow up call to make sure that I was satisfied with my product."
"Terrible service! I ordered two replacement lamps for an Epson Powerlite 93 projector. It took over three weeks to finally get the order. After finally getting the order they sent me the wrong lamps! I have called and called them. They are rarely in the office. Yes, they have cheap prices, but you get what you pay for with these guys. If you order from this company you're asking for trouble!"
"Great customer service - fast shipping!"
"Ordered replacement lamp for our church's Dell 2400MP projector. Price was about 1/5th the price of the Dell replacement lamp. I appreciated receiving a phone call the next day that my item was actually out of stock and asking if I wanted to wait or cancel the order. I chose to wait which turned out to be 1 day! Thanks!"
"I was looking for a new lamp for my T.V. and found exactly what I needed at A Matter of Fax. The price was resonable, it was delivered quickly and the product works great! I would purchase items from them again."