"When I decided to buy another camera, I immediately thought of Abe's of Maine. I have bought lenses and filters from them in the past, as well as stereo equipment, and without hesitation, I knew who to call this time. I forgot about Saturday closings, and yesterday was filled with anticipation. I couldn't wait to call this morning. Roy was my rep, he took my order, offered great knowledge about product and uses, and offered upgrades and warranties. I declined at first, thought for a minute and called back. Was greeted with the same courtesies and offers. Great experience. My only electronics store. Will definitely use again. Thanks Roy and thanks Abe's of Maine."
"Great store great prices and service. Just ordered Weber charcoal grill with associate Roy who was very patient with me since I wear two hearing aides so it was great having a associate with great patience. This my second order at Abe's both service and products were great."
"I worked with Jacob Anderson regarding a problem with a camera I purchased recently. He was very patient and thorough in assisting me with my questions. He helped me solve the issue even though it took him over 20 minutes. Great job."
"I carelessly ordered the wrong model of a camera. The camera I wanted was acclaimed by PC World web site. To fix the order I contacted Abe's with the number on the confirmation screen. Representative Roy Rivers answered and fixed the order. In addition, Roy suggested several improvements and optional items I would not have known about. The result was I'm getting a very good price on the camera and options and could not be more delighted. "
"I called Abes of Maine to get a copy of an invoice from a previous purchase. Jacob answered the phone and was very pleasant. He patiently helped me with the invoice, stayed on the phone with me until I received the email, and was a pleasure to speak to. Great customer service skills! "
"My experience with Abe's of Maine started out bad, then got much worse but then got better at the very end. First I've recommended Abe's of Maine to friends of mine and they've made purchases. Abe's prices are very good and they carry a decent selection so I decided to make my first purchase with them which was a Panasonic 55GT50 Plasma TV. This was my first TV and I was very excited so I ordered it from their website. 2 days later I received an email from them demanding that I call them ASAP. A pushy salesman answered trying to push the extended warranty down my throat and then he lied about the manufacturer's warranty in order to scare me. Then when the TV shipped the tracking info never got updated even after 10 days. I called the shipping company which I paid an extra $49 for and they said they have no information as to where my TV was. I called Abe's of Maine and the "customer service manager" was very rude to me and talked down to me as if it was a privilege to buy from his store. After I threatened to cancel due to his attitude he apologized contacted the shipping company and set my delivery date for the following day. On the delivery day the trucking company was an hour late and they never called me to say they would be late. After they delivered the TV they never once apologized. I called Abe's again and spoke with JACOB. I was very upset and Jacob was very nice. I told him I wanted a refund of my shipping fees based on what happened. I told him of my entire bad experience with Abe's of Maine and he was very apologetic about it and refunded me the money. He was very friendly and invited me to come back as a customer in the future. He made no excuses for the poor service I received. If I ever buy from Abe's again it will be because of the great service I received from JACOB. If anyone wants to buy something from this place call them on the phone and only ask for JACOB.
UPDATE:!!!!!!!!! Now, JACOB is giving poor service. At this point I think he is being forced by his manager to get me to change my review on Resellerratings. JACOB called me several times trying to get me to remove my negative review on Resellerratings. He said his boss wasn't happy about it and they want me to either change it something positive or completely remove my post. They said they would give me a free extended warranty if I were to remove my review completely. They are trying to persuade customers to hide their bad experiences with Abe's of Maine in order to make their ratings look good on Resellerratings.com. IF CUSTOMERS DON'T SPEAK UP OTHER CUSTOMERS WILL GET BURNED.
DO NOT TRUST THIS PLACE. DO NOT BUY!!!! YOU WILL BE SORRY. I am reporting them to the Better Business Bureau today for unethical practices. THEIR GOOD PRICES COME WITH BAD SERVICE! "
"No complaints; merchant even offered a coupon for future purchases."
"I would strongly recommend Abe's of Maine for their awesome service. The Customer service representative 'Mr. Jacob Anderson' quickly placed a new order for free when I notified about a minor defect in the All-in-one card reader. The replacement product was perfect! Thank you very much !!
"
"Great business! I look forward to doing future business with this company if I ever need another lens. Their customer service is definitely five star quality. They were able to help clear up an issue I had on my part. With great customer service and quality products I give my recommendation to future customers. I give them two thumbs up with special thanks to Jacob Anderson who was key in resolving the problem. I can't wait to try out my lens when it comes in this week. It will be just in time before my brother's graduation."
"I was looking for a new pair of Maui Jim sunglasses and Abe's of Maine had the best price. They were great to work with and kept me updated throughout the entire sales process from ordering to shipping. I will definitely order from them again!"
"Shopped all over the internet and at local retailers and Abe's had the best price. Initially, they didn't have the item in stock but I waited and eventually they got it. Shipping was fair and they even threw in a wall mount for free. Thanks Abe's!"
"EXCELLENT. SUPERB. OUTSTANDING!!!
The staff at Abe's of Maine is friendly, prompt, courteous and most of all knowledgeable about their products. My sales person, Sam, went out of his way to call me to advise me about my order. For a small extra charge I was able to upgrade the bonus kit that came with my camera and let me tell you...it was totally worth it. I got an extended battery and a faster SD card. I wasn't able to pay for the additional items so Sam held my order for 1 week until I was ready for billing and then EXPEDITED the shipping so I would still get my items on time!!!!
I wish every retail service was as great as Abe's of Maine!!!"
"Steve was very polite and efficient. We received the order on time."
"I had some hiccups during the order process, but they stuck with me and they worked everything out. "
"I purchased a TV AND 3 yr Warranty. Abes is advertised as a BUY-SAFE Store.
Upon receiving my Item, with a slight delay, I received not only an apology for inconvenience,but a Free gift as well.
I've certainly concluded that with the assistance of Jason Scott
their Customer manager, I will be shopping again at Abes, and recommending Abes of main and Buy safe as reliable and courteous!.... Lana of Ohio
"
A rep from Abe's of Maine, dvm1818, has responded:
“I have read your review and have investigated on what took place and I have tried reaching out to you with no success.
I have listened to the recording between you and the salesman and heard that a extended warranty is recommend but was not forced down your throat as stated.
To be honest there is nothing wrong with having a recommendation but that is 100 percent up to the customer.
We at Abe`s have a policy that a salesperson must be polite and attentive to our customers and if not they will no longer be employed at Abe`s.
At Abe`s of Maine our customers to be happy and come back is our priority and the only thing that counts.
Regarding reviews being posted and a customer being contacted, yes absolutely and that comes not only from me but the highest officer in the company.
Again we at Abe`s take our company very seriously and our customers are our partners.
If there is a problem for some reason with a customer of Abe`s being unhappy then yes we jump and make sure the problem is solved.
About a customer being forced to change a review, that accusation is 100 percent false , it is first against ResellerRatings policy especially taking down a review.
A customer has all the right in the world to post how happy or unhappy with how the transaction had been handled.
He/she do have the right to up a review or down grade a review on there own.
I understand that Jacob had given you a discount to try and make you happy where we can make sure you will stay as a happy customer.
You had in return stated that you wanted to purchase a $800.00 stand and wanted 50 % off and take down the review, which one will not happen for the reason we are not here to loss and two that would be called black mailing.
Nowhere in his conversation did he ask or demand the review be taken down,”