"Last December I bought a 64” Samsung 3D HDTV from Abe’s (order #BA6317), to be delivered to our home in California. The TV was delivered in mid-December. We carefully visually inspected it and no damage was detected. The TV was too big to install on the wall ourselves. Due to the Holidays, we couldn’t schedule a professional installer until 11th of January. That is when power was first put on the TV and the unseen cracks in the TV screen were discovered (visible only when the installation tech shined a very bright light on the screen at an angle). Telephone calls to Abe's resulted in me being told that I didn't discover the damage in a timely way and that they couldn't/wouldn't help me. I sent emails begging for some relief; and never received a single response. I contacted Samsung to seek relief and sent photographs of the damage. They replied that the damage appeared to be shipping or warehouse damage and that their warranty doesn't cover that. In February, I sent a registered mail package to Mr. Mosseri (Vice-President) with a long and detailed description of all I had done to try to obtain some relief (including photos); and begged for a reply, even if only a negative one. Again, no response; they're totally ignoring me. I can totally and honestly assure you that no damage to the TV could have occurred after TV delivery to our home by the delivery truck. That I can absolutely guarantee you!!! I recently had to dispose of it as "hazardous waste"!!!"

"I have just recently ordered the new HDR-PJ580 32GB HD Camcorder. Abe's of Maine price was $100 less than everyone else and was highly recommended from the Consumer Reports website I just joined to make sure I chose the right camera for me. Although I have not received the camera yet, I wanted you to know that Jason Scott in customer service was absolutely instrumental as to why chose to shop with Abe's of Maine. Not only was he a very good problem solver (my payment at first did not go through my bank...due to possible fraud alert...something my bank does a lot to protect us), he made sure my camera arrived in time for me to video my mom's 80th birthday celebration. BRAVO to Jason and thank you Abe's of Maine for offering such a great camera at a price I could not refuse. I will make sure to ask for Jason for all my purchases in the future! Only thing I would like to share in a slight negative note is I don't care for the "verbal confirmation" of a purchase Abe's is requiring prior to shipping your order. I felt as if it was meant only to try and sell me other products. This was in Sam's department, although he was very respectful and nice it was hard for him to accept the words NO THANK YOU and therefore was kind of stressful! I will get back with you to let you know how shipping was and the camera itself when I receive it --- due in tomorrow! So excited!"

"They had a great price for the SD card I wanted to get, and the service was great!"

"Steve G. was a big help in making a decision and helping with checking out."

"I purchased a Canon EF 24-105mm f/4 IS USM Lens for a great price. Very fast shipping!!! Jacob from Customer Service was very nice and helpful. Overall great transaction"

"This was my third purchase of accessories for the digital camera I purchased in 2006. The service has always been very7 good. Roy Rivers was especially helpful."

"I recently ordered a laptop from Abes's of Maine, online. Mr. Roy Rivers contacted me by phone and made some recommendations for my system. I was thrilled to have someone from the company go out of their way to help me out. That kind of customer service is extremely rare in this day and age. Abe's had the best price and the shipping was FAST. Because of the personal service I got from Roy, I will definitely make future purchases from Abe's, and recommend Abe's to everyone I know."

"Steve G. was helpful with my order for a Panasonic camera for Christmas. Another vendor with a lower price had canceled my order at the last minute so I was glad to find someone to talk to directly that could confirm stock and expedite shipping.

The price on the camera was good, but the price of the memory cards was over twice the price from others -- but represented as "better quality". I don't really think there is any difference.

Do your research on ALL the products you want to buy so you don't end up getting talked in to adding something at an inflated price."

"After reviewing several websites for Abe's of maine reviews I need to admit that I was pretty scared of ordering/buying from this place. However, I wanted to give it a try since there were also good reviews. I need to say that I dont regret. We bought a 60" Samsung TV, went with the 2-3 day delivery (an additional $200), and everything went perfect. In fact, the TV arrived in perfect conditions 1 day earlier that expected!! the TV is working perfectly. We are planning on buying another TV soon. "

"Before purchasing my Samsung range I of course shopped all the local spots to try and find the best price. I then took my search to the internet and found better prices across the board, but knew that there would be a delay in getting my range due to shipping. Having looked at many websites, I decided to go with Abe's of Maine, due to not only their price, but namely that it was listed "In Stock" and with a shipping time advertised at "5-6 business days". To boot, they offered FREE SHIPPING. So it all sounded great, right? But of course it was too good to be true.

A few hours after placing my order online, I get a call from an Abe's rep confirming the order and then strongly suggesting that I upgrade the shipping for the unit to travel on a pallet on a truck versus as freight which would also allow for the driver to call and schedule an appointment with me and bring it into the house versus I guess just leave it unattended in the driveway since traveling as freight would not have them calling to set this appointment. The rep said I was offered this upgraded shipping for $99, which would be 50% off of the normal rate. I politely declined. He then stated he would go down to $69 and again strongly recommended it as they have a much better success rate at going against the trucking company if the unit is damaged versus again the freight company. I am still not exactly sure the difference between trucking company and freight company as I am fairly certain the mode of transport to my home is the same. I asked if my range would not be covered for damages during transportation using the free shipping method?? He said yes it would be, but they have just had much better success "going after" the trucking company. Well now I am questioning my whole decision to buy a large appliance online! I again declined stating that I had done a lot of price comparison and now if I chose this upgrade, I might as well just go down to my local store and purchase it here as there would not be a savings on the price. The rep now came down to $29. Well to just be done with it I said go ahead with the upgrade. I asked if that meant it would get to me quicker and he said no, but that it was in stock and will go out allowing for a day, if not two, for processing.

Well to shorten this long story, it was not even shipped for a full 7 days after I placed the order, and took 10 more days to arrive to me. When I called to complain to Abe's they did offer to refund my shipping charge for the inconvenience, but considering I was strong-armed into that charge to begin with, it wasn't really much of olive branch as far as I am concerned. What would they have offered me had I not upgraded, because the shipping was supposed to be free??

In short, I believe they are at fault for false advertising because not only does their website clearly state 5-6 business days, but that is also stated on the email confirmation to me. And when a rep tells you it is in stock, why does it take a full week to actually get shipped??

If you only care about price and your time is not worth anything, go with Abe's."

"Steve G was very helpful in our purchase of the laptop from your company."

"Ordered 4/1 for an item that showed "Available". Checked on 4/18, item showed "sent to warehouse". Emailed for status on 4/18, and tried multiple times between then and 4/26 to obtain status via phone, each time I was put on hold for 15+ mins. before I just gave up. Attempted to cancel order on 4/26 due to non response and filed a dispute with my CC#.
** Update: Abe's did get back to me the day after I filed the dispute with my CC co. and offered a discount on the item. Since it was coming direct from the mfr it would have just hurt me time-wise to order from someone else, so I took their deal and canceled the CC co. dispute. I was contacted by a member of their management who expressed believable concern in rectifying customer service issues and I shared the relevant information with him. I did eventually receive my item. Bottom line - definite customer service improvements needed - people to answer both phones and emails.
"

"I've order a headphone since 04/16/2012 but now i don't received it and status is Sent to Warehouse 5 day ago.
Don't order from this shop. Very bad!
I try call to customer care at ***-***-****, but all line is busy for all time."

"Bought a Canon HF S21 HD camcorder last month and was pleased with the way they handled the sale. The item was promptly shipped. Steve Glenn was the salesman. I would shop again at Abe's."

"David quickly resolved my shipping issue and I am very happy with the customer service provided."