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4/5

2003-08-28

"Got the Antec 3700 case w/power supply. (Nice case, plenty of room) Shipping was free and the product arrived within an expected amount of time. A fair amount of feedback regarding shipping. No problems, I'd order again from these folks."

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5/5

2003-08-23

"Great site. Ordered a Pioneer A06 dvd burner. Shipped same day and was given a tracking number. Had no problems at all and prices are really low."

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5/5

2003-08-22

"AccuPC has some of the cheapest prices out there with the best seller rating. Which is why I bought from them. I ordered on a Tuesday night, got my email confirmation shortly after. It was send out Wednesday, I tracked it via their website and it arrived Friday afternoon. I agree they could send a email when they ship your item though. I will definitely buy from them again. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-21

"Purchase was simple and easy for a first time purchase from the site. Minor point of iritation was not receiving an email with my tracking information. As yet my credit card does not even show the transaction. There is currently a hold for the amount showing as pending but no actual transaction. However, less than 48 hours from placing my order, it has already arrived. /scratches head in bewilderment - as I said a minor point of irritation. Other than that, excellent prices, selection and delivery."

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2/5

2003-08-21

"I was interested in an ATI All-In-Wonder 9700 Pro, but I was a little skeptical when I saw the Accupc price (I usually buy from mainstream resellers). I thought I'd give it a shot so I ordered the card on Saturday. Monday morning when I looked up my order status, it showed a note to call them. When I called customer service, they said that my billing address didn't match the address from the credit card company. Reviewing my on-file addresses several times with both parties and finding that they were absolutely identical and that all information (including CC#) matched, I asked the rep what I should do. He informed me that there wasn't anything he could do but to cancel my order. I’m not sure what kind of operation they’re running, but maybe I’m lucky it didn’t go further."

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5/5

2003-08-17

"Bought a Thermaltake Xaser II a5000a black case without a power supply for the cheapest price I could find. Shipping is slightly higher than I would deam appropriate, but that's FedEx's fault and not AccuPC's. Today on (8/16/2003) I checked the status of my order and it was already shipped and should be here tuesday (although it is already < 50 miles from my house) but again, that is FedEx's fault not AccuPC's. For the cheapest shipping option (the saver shipping was $12, the next higher one was $75 dollars! - FedEx sucks.) All in all, I am very happy. AccuPC is great! Fedex and UPS are horrible."

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Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-14

"I bought an Antec SLK3700AMB case on 8/12 at 2:30PM. Received confirmation immediately with tracking number on 8/13 ~7PM. Got case on 8/14 ~5PM. Best price I could find and with free shipping! "

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2/5

2003-08-14

"On 3 August I order a Powercolor 9700 non-Pro video card on their website. Confirmation of the order went smoothly but on the 4th their link to my order status showed a status that indicated my credit card company did not have my alternate shipping address for confirmation purposes. I knew this to be false because two days prior to my order I had reconfirmed with my credit card company that they had it. I had to send an email to Accupc in essense saying that cannot be so and to please call the company again and to not delay shipping of the product any further. The next day I checked the status and it shows the part out of stock and to call customer service. Basically while we sorted out the shipping address glitch they let the last card out the door! The customer rep. explained that they attempted to order the part from the manufacturer but that since ATi has discontinued the card there were no new cards being manufactured. To be fair, the person I spoke to could not have been more professional and apologetic. He went so far as offering me a discount on any other card they had in stock because of the unfortunate situation. That showed to me that these folks are legit and professional in their dealings with the public. Althought I ultimately went elsewhere for the video card, I would not rule out Accupc in the future."

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jna
4/5

2003-08-13

"This was my first order from accupc.com - I ordered an Antec SX1000 case. It arrived very soon - the same day I received my tracking number! I got a great case at a great value, and their web site is excellent. The only nitpick is that they need to get the tracking numbers from their "drop ship" vendors a little sooner (less than 48 hours after the item actually ships)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-07

"Perfect service! Excellent shopping experience!

I ordered an Antec SLK3700 case Sunday night and promptly received an order confirmation and status link by email. I received the shipping tracking info on Tuesday (my item was drop-shipped from another vendor). My order arrived Thursday morning in perfect condition. Exactly what I ordered and delivered on time!

I will definitely order from AccuPC again!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-04

"It's easy to point out the details of problems with bad vendors, but what do you say when everything goes perfectly? Superb, perfect, ten out of ten? No problems? Efficient ordering and fast delivery?

All of the above. It's just a great Internet vendor.
"

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Overall quality of the company
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Overall product shipping and delivery process

4/5

2003-08-01

"AccuPC has some great prices and a nice site. Their customer service is difficult to get ahold of at times. They do take care of things once you talk to them though. Better communication would be good during a return/rma. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-31

"This was my first order from AccuPC and I'm impressed. Late in the afternoon on Monday I ordered an Antec Sonata case, the price was great and shipping was free... On Wednesday I received the tracking #. Now it's Thursday and I just received the case in perfect condition. Nice!"

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4/5

2003-07-31

"Ordered an Antec 350W Smartblue Power Supply. Shipping was not inflated and arrived in a timely matter. Only problem was that they sent the wrong item and I had to pay return shipping to have it replaced. No problems with the replacement process. Very friendly to deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-28

"Great price on the very nice Antec SLK3700 case. Only email I received verified order and pointed me to Web site tracking that never included tracking number as it said it would, but the site did indicate that the case was being drop shipped by a "vendor." When I purchased, I knew the case wouldn't ship for "2 or 3 days" but a week after order I was getting a little worried and called to get a tracking number. A real person (Alex) answered and was attempting to find tracking number (it must be harder when an item is shipped by someone else) when the FedEx truck pulled in my driveway with the case. All in all, I can't complain -- beautiful case and a great price. And Alex seemed pretty friendly and anxious to help me, apologizing for putting me on hold and offering to call me back if he was taking up too much of my time."

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Overall product shipping and delivery process