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5/5

2003-07-25

"AccuPC is awesome! I placed an order for an MSI FX5600 at about 1 a.m on the 21st. At 10 a.m, I saw that my credit card was declined because of an address error. I called at 10:30 and it was corrected promptly. At 1 p.m. I checked my order status, and saw that my card had been shipped, and I'd received a FedEx tracking number! Two days later (with their free FedEx shipping, and me in South Texas, about as far away from AccuPC you can get), my card was at the door.
Great prices (among the best on the web), great customer service, great prices on good shipping (doesn't get better that FREE and FAST), and spot-on perfect order status page on their site makes for a near perfect company and one I'll definitely order from again.
"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2003-07-23

"Bought an Antec Lanboy case and Geforce 4 TI 4600 here. Awesome prices, good service!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-22

"I ordered a Pixelview Geforce FX5200 (don't laugh, the Pixelview 5200 is actually a decent card for the $) from AccuPC recently. AccuPC had the cheapest price online, plus free shipping, so I figured I'd give them a chance since they had a pretty good rating here. Immediately after placing my order I got a confirmation e-mail and a tracking number. My order came in the mail a day early, and in perfect shape. Will do business with them again. :)"

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Value the company offers
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-19

"Ordered a Sony DRU-500AX DVD Recorder on 5/28. Price and shipping was very good. Received an email the same day indicating that model was out of stock. However, they offered to ship the newer model (Sony DRU510A in stock) at the same price. Received order in a few days and was very pleased. Overall excellent customer support and I wouldn't hesitate to do business with AccuPC again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"Ordered Asus Ti4200/*x 128MB video card. Flawless
experience with AccuPC. I will DEFINITELY consider
ordering from them next time around. Highly
recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-17

"I bought a GigaByte Ga-7VAX-A motherboard, with the KT400A chipset. They was VERY fast at shipping my order, shipped the same day i ordered. Got it quick, and exactly as described, was very well packaged, and the motherboard works excellent, been a month since i got it, everything has been working perfect and fast with a XP 2600 333FSB Processor. I would recommend AccuPC anyday, and will be ordering parts from them in the future! Thanks AccuPC!"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-16

"My Antec case arrived in two days, and the only complaint I have is that one latch was broken (it held the lower-right part of the bezel on). "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
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Overall web site
Web site being easy to use
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Web site reliability

5/5

2003-07-14

"These guys are great! I placed two different orders with them, one for a Logitech keyboard and the other for a cheap dvd drive. Both times, the packages arrived at my door two days after I placed the order. "

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-14

"I have dealt with a lot of on line computer suppliers but ACCUPC is the very best for price, free delivery, and above all customerservice. The order taker was courteous and professional. The order was promptly delivered. They followed up with me to be sure everything was OK. I had a problem with one of the items because of something I did wrong and they worked with me to get it straightened out. WOW!!! Highly recommend and will only buy from them from this point on. Thank you.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-07-08

"Overall I’d say I’m mostly satisfied. I was putting together a new P4c Based PC 4 weeks ago, and looked to them for a video card. After missing a special @ NewEgg, I saw that AccuPC had the same exact thing for about $20 than the regular price at NewEgg. I was kind of hesitant, as I never bought from them before, but there 6-Month ResellerRattings indicated I shouldn’t have a problem. I ordered a Power Color Radeon 9700 (non pro) Evil Commander 2 Gold Retail and got free shipping. I went on their site, and from the pictures for the card, it looked like it was actually an OEM card, not retail like it said. So I called them up and idiocy rained with the CSR I talked to at first. The guy had no idea, and after putting me on hold, said that yes, it was OEM. Trusting my instincts I called back and talked to a supervisor. The Supervisor was VERY courteous and professional, and assured me that the earlier CSR was incorrect and the card I would get was in fact the retail version. He actually sounded noticeably aggravated at the CSR who was wrong. I don’t think I would order again from them, but not due to any dissatisfaction. I just don’t think I will be buying soon, and if I do, I would probably buy from NewEgg or Googlegear due to their Customer service and huge variety of stock. BTW, I must mention that their shipping, while it was FedEx second day, it was even faster than that."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-05

"Excellent Transaction, Great Communication, Fast Shipping. The price was a great deal for the Linksys Wireless-G Router & Wireless-G Adapters. I will most definitely buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-03

"Got a great price on an OEM copy of Windows XP Professional and a MSI K7N2G-ILSR motherboard. Both arrived on time, in factory packaging (XP with the MS certificate of authenticity and little official sticker), and in perfect shape. I'll use them again next time!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-30

"Excellent online retailer! I ordered a Antec Plusview 1000AMG and a Linksys wireless router. I had the billing and Shipping addresses in differnt states. The following Morning I recieved a call from Accupc wanting to verify if I did want my package shipped to a differnt address from the billing address, I confirmed that it was correct. They also called me to inform me that the router I ordered was out of stock and they gave me to option to cancle that part of the order, or wait for it to come back into stock. I kept the router in the order.

5 Days later today the 30th my stuff arrived at it's shipping address in normal condidion.

Excellent service and support!

Will do buisness again with this retailer soon.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered

5/5

2003-06-27

"This vendor is excellent. I will most definitely buy from them again. After placing my order I received a message that the item I ordered was no longer available. AccuPC offered to replace it with a newer version (which was a few dollars more) at the same price and offered free overnight shipping. They are prompt, easy to get in touch with, and overall a great vendor to work with. I highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-25

"The only thing these guys could do to improve their service is to hire a staff psychic. That way they could ship my order a few days before I actually ordered it.

I made the decision to purchase from Accupc.com based on this site and Pricewatch.com. I purchased the components for an entire system - cpu, mobo, case, memory, hd, modem, CDRW/DVD drive and graphics card.

These guys have taken on line shopping to the next level. They answered emails before, during, and after hours. I called them once after my purchase, left a message and they returned my call within a couple hours. The prices were overall better than any other site especially considering most items I ordered had free shipping. The web site was easy to use and the “wish list” feature was very helpful. The order status page was also very informative. It was updated a couple times before my order shipped, and then they provided a link to FedEx where I could track it.

I placed my order on a Friday and it arrived the following Tuesday morning, coast to coast. Everything was packaged flawlessly, and everything appears to work.

Give these guys your money, they work for it, and they earn it. They have an outstanding staff that appears to be dedicated to customer satisfaction. Way to go guys, thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability