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5/5

2003-06-23

"First time ordering and I will definitely be back. I needed some memory and the other retailer I use was out of the Corsair XMS I wanted. I figured I'd give these guys a look since they had a good reseller rating. Not only was the memory in stock, it was cheaper. I also needed a copy of XP for this build and they were cheaper on that as well. Very quick e-mail response to my order and a tracking number was issued the same evening. Free Fed-Ex shipping was also a plus for this order. Items arrived in 2 days and everything checks out great. I'm currently finishing up this build but wanted to give these guys an A+ rating while the hard drive formatted. Thanks guys, I'll be back again."

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5/5

2003-06-18

"I have to say that this was one of the best online purchasing expeiences I have had. The price was a great deal for the wireless router that I got. I recieved my shipment on time, and the cutomer support was awsome.

I had a problem with my debt card, because my shipping address was different from my billing address, but a quick call to their customer support, and my problem was fixed within seconds.

I am deffinatly buying all the parts for my system that I am building from them.
"

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5/5

2003-06-18

"One of the best ordering experiences i have ever had, rivaling that of newegg. i ordered a radeon 9700 pro on june 15th, only to discover the next day when i hadnt gotten an email regarding my order, that i typed my email in wrong. i emailed customer service, and things were fixed within 30 minutes. i recieved the card today, the 18th, a day ahead of the expected delivery date. the package was not grossly oversized, and it was packaged well, as to ensure no damage. i will definatley order from these guys again.

Oz
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-06-14

"1st time ordering from this vendor . Ordered a Antec atx case , no problems . "

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5/5

2003-06-14

"Oustanding job, prices were some of the best on the web. Products (most of the parts to build a new computer) were delivered very quickly, everything intact, exactly as described. No complaints at all."

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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free

5/5

2003-06-11

"I'm very hapy with AccuPc! I ordered an Antec mid-tower case from them on June 7 (about noon on Saturday). By late afternoon of June 10th (Tuesday) it was on my doorstep, and in perfect condition. I had opted for the free ground shipping, and they got it to me from California to Pennsylvania in 3 days! now, that's what I call Service. Highly recommended, and I will shop there again.
"

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Being updated on the exact date the delivery was sent
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Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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5/5

2003-06-10

"Got Asus P4P800 Deluxe Mainboard Retail Box - item was packed as expected and shipped same day !

The "order info" is AMAZING. I placed the order early morning, then literally in minutes I could see how the "status" changes from "Processing" to "Ready to ship" and "Shipped" !!!

The item is BEST QUALITY and LEAST PRICE !
THANK YOU ACCUPC !
"

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5/5

2003-06-08

"I ordered a memory stick through the website. Although it indicated it was in stock, but the confirmation email (which I received immediately) showed that it was on back order.

I called back the next day to cancel the order. No problem. Also received a confirmation email as I requested.

Based on this experience, I would do business with them again.
"

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5/5

2003-06-06

"I placed an order for a Power Color 9700 Evil Commando 2 gold Retail video card. I placed it on Wednesday night, past their business hours. The package was shipped before noon on Thursday. They provided me with the FedEx tracking number, but when I looked it up on FedEx tracking, the scan record was not found. I thought that FedEx had not yet updated their system, but I emailed Tech Support with my question. I sent the email at 9:05 PM and received a very polite and well-written email back at 9:25 that assured me that FedEx has not updated their system and have me a specific time to look for an update! That email only took 20 minutes for them to reply! I replied back to the email commending them for their speed and polite response and received another email back saying that if I had any other questions, don't hesitate to ask. And I received this email in 14 minutes!

I will be receiving the package shortly, and I will update this to let everyone know how it turns out.

So far, the following things impress me about AccuPC:

* Emails are very fast (20 minutes) and polite, and well written.
* I called them once at their toll-free number and when they put you on hold, it is only for a few seconds while they connect to the extension.
* The people answering the phones are very knowledgeable, and polite.
* My video card came with a 1-yr warranty from them, AccuPC as well as the manufacturer warranty. I have never seen a reseller provide more than a 30-day warranty from themselves.

Again, I will update this review when the package arrives shortly.

**UPDATE**
I recived the package a day earlier than I expected, and everything came in perfect condition. Good packing and packing slip\reciept. This card has been working fine for me, and I am glad I ordered from AccuPC and will purchase from them in the near future.
"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-06

"I ordered a mobo, cpu, ram and a hard drive. All were the best price I could find on the web. I went with their free ground delivery and my order arrived in 4 days. I'm quite pleased."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-06

"Purchased a Antec SLK3700AMB case. Ordered on May 30, recieved on June 5 via FREE Fedex ground. The 'package' arrived in the oem box just as you would see it in the store, no outer box for protection. But it arrived without so much as a scratch on the box. They kept me informed of the order status via email. Same price as Newegg but Newegg does not have free shipping. This was my first purchase from AccuPc and I have no complaints."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-03

"I had been searching everywhere for a cheap case and accupc had a ton. They even offered a few cool extra's with the case. My only gripe about the company is that my status online said order was "ready to be shipped" the entire time I waited for it. It did come in a few days, but I was kinda worried they never shipped my case."

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-01

"This place has the best sevice of any .com pc parts house on the net.

This order was an RMA replacement for my first order with these folks; part was DOA and they CALLED me immediately upon receipt of my first RMA e-mail to them and handled it quickly and professionally.

The replacement came promptly and works fine. They sent followup e-mails to confirm I got the new part and was happy with it and again to apologize for the need for RMA and to say my account had been credited [same day RMA received by them!).

All this great service and competitive pricing too.

VERY good place to do your net biz!!
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-24

"Order Antec case SLK3700AMB on Friday morning
and received on Monday evening and at very good price with free delivery. Faster than i expect.
Would recommend others to try them.
"

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5/5

2003-05-22

"Shipped Motherboard the same day ordered and it was delivered two days later. Awesome service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site