"I've been trying to get ahold of customer service for weeks regarding severely damaged and busted items. After we sent pictures of the items, ACE said they would ship replacements but never did. Nobody is responding to me.
Also, be aware that there are zero instructions provided with the hardware. At the conference we attended, we had four individuals with PhDs from our company trying to figure out how to assemble the Pearl 2.0 Kiosk Version A to hold up a small monitor, and could not manage to do it without the instructions. If you go on their website, it will tell you there is a tutorial video. If you click on that link, it goes nowhere. When I let my ACE sales rep know, he said that they don't have instructions! How is the customer supposed to inherently know how to build a large 20ft LED backdrop or a large kiosk with over a dozen specialty screws by themselves?
I gave 2 stars instead of 1 because there have been some items they've produced last minute for us and shipped them out within a few days. The expedited turnaround time doesn't really matter much though when your items are damaged, you can't assemble them, and nobody is responding to you about it. "
"Just happened to come across them online and they really delivered on their promise! Excellent work!"
"Ordering and design was precise and caught all of our “new guy” mistakes. Production and delivery were on schedule and as advertised. First setup could have been easier with two people but one person got it done. Thanks for all the help along the way. "
"Will use again for my next project"
"I designed a tradeshow booth skin and submitted a production pdf to them on a Thursday. I was able to approve it later that afternoon. Believe it or not they shipped my booth skin the NEXT day (Friday). When I walked into the office on the following Monday, my completed product was there, and it also looked fabulous."
"We chose this vendor because of price. I should have read the fine print closer- the price was great- IF you have the correct design programs or a designer to do it for you.
In the end- it all worked out- but be sure you now how the programs work before you purchase.
"
"Service is great, but every time we use Ace, our credit cards get compromised. I brought this to their teams' attention and was told that they don't have access to the cards. However, the company managing their cards or the API communicating the two systems together is at risk. It always causes us to cancel cards and have to open new ones. This is the only reason we won't be using Ace any longer. "
"Easy process and quick turnaround. Very happy with my products. Thanks!"
"Really helpful sales team, and fair pricing. Great lead times.
I will say, not having documentation on fire-proofing was a big deal. It is a law in california, and I found it odd that they could not furnish any information on their material supply and its burn rate."
"I got so much help with our project. The personal contact relieved much of my stress of of our tight deadline. She assured me every step of the way."
"Kenya is amazing and is my go to rep! She is super responsive and is always on top of it. Highly recommend!"
"I had gobs of trouble uploading. I was sent 12 links and it was very confusing. Somehow one graphic got uploaded on 4 of the banners and they told me the job was done. Finally had to go straight to the graphic department and have them upload. The sales rep was helpful in giving me a discount and helping me get to graphic department. They were also helpful. But their systme to upload into links is extremely confusing if you have a big job."
"I ordered a trufit curved 10 years ago that was our workhorse show booth and new company now I had a new sublimated display ordered that had a short window to get in time for our biggest show of the year. You folks delivered and we got nonstop compliments on the booth.
Y’all Rock!
Eddie"
"Efficient, great customer service.
Graphic designer was easy to work with.
Highly recommend, updates were given through the entire process. "
"We needed our product by a certain date and even through the storm they had within their state they made sure to get it to us in time. It looked amazing when we got it set up. Thank you for getting it to us in time. The customer service was great. "