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5/5

2003-06-13

"I spent a fair amount of time price-shopping on the Web for a Nikon 3100, trying to figure the best deal that included a good set of optional accessorites. Ace Photo & Digital won out; some other sites had better prices on the 3100 itself, but when I calculated the cost and quality of the accessories, Ace was clearly the winner. Also, needed a fast turnaround, as it was for a graduation gift. Ordered on Sunday, rec'd it on Thurs. All is well."

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5/5

2003-06-11

"I was very pleased by the prompt delivery of my Sony V1 digital camera. I called one day and asked if it could be at my house by the next day and it was. The camera was very hard to find in other stores but Ace had them in stock. After ordering, I called my salesperson and asked more questions that I had neglected to ask about the product and he looked up the information and was very nice about answering all my questions. I would buy from this store again. Service was great!"

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5/5

2003-06-01

"I'm a media consultant that recently ordered a higher-end photo printer from Ace Photo & Digital's Online Store. The sales person was informative and the customer service staff pleasant and helpful. My impression of Ace is that they are professional and personable. I'm now enjoying my new printer and definately recommend purchasing from Ace."

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4/5

2003-05-31

"I have divided opinions about this merchant.

Upon my first order attempt everything was fine and I got a confirmation of my order to print and I thought my camera (Minolta Dimage Xi) was on its way. When checking my email a few days later I had an email from Acephotodigital requesting me to provide copies of my driver's license and front and back of my visa card used for the purchase. This is a routine I've only had to go through once before from years of online shopping and I found it annoying since most other merchants simply confirm with my bank that everything is ok.

After supplying this information I got the camera after a while but my package included something I hadn't ordered, an extra battery. First I thought it was included with the camera but then I saw I had been charged for it, which I, needless to say, definitely do not appreciate. This isn't that big of a deal though since it only cost $30 and might come in handy sometime but I dont like being charged for something I haven't ordered.

On the positive side I found this merchant to offer the best available price on the camera from what I gathered from different shopping portals.

All in all I recommend this merchant.
"

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
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Ease of ordering online
Overall customer service
Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Overall web site
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5/5

2003-05-29

"Perfect performance. The right stuff. On time.
Thanks.
"

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5/5

2003-05-28

"Excellent service, product was shipped the day after order was placed and received the next day. Avery smooth transaction at a good price. Would do business again"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Overall web site

5/5

2003-05-28

"I purchased a digital camera and was very pleased. Very easy ordering and very fast shipping out. I went back to buy the accesories from them."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
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Making decisions on their own
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Being easy to reach
Being trustworthy
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Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Overall web site
Web site being easy to use
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5/5

2003-05-27

"I found dealing with Ace Photo very satisfactory. I will without a doubt purchase from Ace again. Everyone I talked to was friendly and helpful. A great experience."

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5/5

2003-05-24

"Entire shopping experience was pleasant. Shipping was very timely and was thoroughly appreciated."

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N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-20

"Purchased a NIKON 5700 with power base telephoto wide angle and adaptor.

They were the only company whose listed price did not subtract the $100 NIKON rebate. Shipped it next day express for $70. I recieved the complete package less than 24 hours after ordering. I have no complaints and would use them again.
"

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5/5

2003-05-19

"I purchased the Canon EOS 10D from them for $1499. It was certainly the lowest price on the net for that camera. I called Max at extension 827 who told me they had it in stock and were able to ship it same day (they did). He asked "Do you need " regarding various accessories and didn't push me purchasing the most expensive accessories or even every last accessory as dbuys.com did with my video camera. I was already going to purchase the accessories so it wasn't an intrusion. It was no more a sales pitch than Best Buy or Wolf Camera. The camera arrived 2 days later, new, NOT gray market, with accessories. I had to return a firewire card reader which took 2 emails (quick replies) and had to reorder a different compactflash card as the one I ordered was apparently backordered. I was surprised they had the camera but not the 1GB 32x compactflash which I got at the local Wolf Camera. My only real complaint is the shipping and handling. $169.99 for 2nd Day UPS on a 10 pound package. UPS.com estimated around $30. I know they have to make their money up somewhere so this must be part of it and my shipment certainly needed insurance. Anyway, I have to think they are getting me on shipping. UPS Ground is considerably less expensive. Overall I would rank them highly and would use them again, especially on high ticket items.

Addendum: After posting this review, the company refunded me $70 on shipping.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

mvk
5/5

2003-05-15

"Excellent service, all in time, very reasonable prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-03

"Easy to use website, good prices and timely delivery!"

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Overall quality of the company
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Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-02

"Fantastic price & shipping. It arrived much sooner than expected. The best service around!
In requesting a comment the seller could have included the sale date & invoice number to make it easier to respond.
"

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5/5

2003-05-01

"Ordered Olympus 5050 and P-400 printer with no problems. Both items delivered within 2 days. Highly recommend."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability