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Verified
5/5

2003-11-24

"This was the first time I had ordered from this company. I got my merchandise (A Digital Camera) very quickly. I was surprised at how quickly. The camera is a Christmas present so I did not use it yet. The service was great! I did not have any problems at all."

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N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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Verified
5/5

2003-11-24

"Great price. Nearly the best I found - by quite a margin.
Everything came as expected.
Camera works great.
Well done!!!
"

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Verified
5/5

2003-11-22

"Everything I ordered arrived quickly and was of high quality. The prices on camera accessories were very low. "

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2003-11-21

"very pleased with the knowledge of the sales staff due to my lack of. the price was one of the best i have found and would refer this company to anyone. "

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Overall quality of the company
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Is committed to quality products and services
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Overall product shipping and delivery process

Verified
5/5

2003-11-14

"I purchased a Canon external flash from Ace Photo, and was very satisfied with my experience. They delivered promptly without any problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-12

"My experience was not only pleasant, I got a great deal on my camera and accessories!!! I would recommend this company to everyone in need of photo & digital equipment."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-07

"I purchsed a digital camera and accessories for a gift and found this to be an excellent purchasing experience. I had some concerns due to the way some internet companies do business. I called them for clarification and found them very helpful. I received my complete purchase within less than a week, which was more quickly than I expected. I would definitely purchase from Ace Digital again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-07

"Excellent merchant. Purchase was placed afterhours on a Friday night - confirmation sent immediately with additional notification sent the following Monday. Shipping info sent out later that same day. I will definitely be doing more business with Ace!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-11-05

"Have made two purchases from Ace Photo & Digital Store. Canon CP300 direct printer and subsequently supplies for the printer. On the first purchase, only the internet was used. On the second purchase, assitance was professionally provided and my order was completed. In both cases, product was delivered the next day. Ace Photo & Digital Store is now in my favorites list and will be the first place I shop."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
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Customer service making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2003-09-29

"Well, I ordered a Canon GL2 which is a $2000+ camcorder. I'm still waiting on an order confirmation!!! I've tried to call, but I'm getting a busy line.

I'd think that by all the GREAT reviews, I would have no problems. But I guess thats not the case.

When I get my camcorder, if ever, I will complete this review!

Regards,
Emilio
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2003-08-20

"Excellent price & service. I would recommend this company to family & friends."

Detailed Review Benchmark + -
Overall quality of the company
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-08-08

"I purchased two Epson perfection 1650 scanners in place of 1660 scanners which I really need for use in an instrument. I did not realize that the USB port on them is a USB1 when I need the higher speed of a USB2. So I cannot use them. I understand that Epson will shortly release the Epson perfection 1670 and that is what I want. I would like to return the 1650s and purchase two 1670s when they are available.

I expect a restocking fee of some kind and am willing to make a deal. Can you help me?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Making decisions on their own
N/A
Overall web site
Speed of web site
N/A
Web site reliability
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Web site being easy to use
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5/5

2003-08-05

"Even though Ace delivered a 5 year warranty I did not ask for they promply removed when I asked them to.
Their customer service seems to be very good !
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-25

"I ordered a high dollar flash attachment for my Minolta Dimage i. The order was placed on a Sunday so I followed up on Monday to make sure they had received my on-line order. Not only had they received it, the order was already shipped! The order came on the day promised and it was first-rate merchandise made by Minolta. I had priced other units only to find out that they could be used on a Minolta but were not the products made by Minolta for my camera. Ace also had the best price for this merchandise, beating several other sellers by over $100.00. That's big bucks for a guy on a limited income. Patronize these folks. This is the kind of service and price that everybody wants but seldom receives. You can bet my order will be filled Ace Photo Digital when I need camera supplies and accessories. Thanks Ace. You're an ace in my book."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-07-25

"After extensive researching on the web for the Nikon Coolpix 5700 digital camera, I ordered from Ace Photo. They had the best prices and most comprehensive assortment of accessories. My order was quickly acknowledged by e-mail and promptly shipped. Extensive inventory, competitive prices, helpful website, excellent service -- what more could a customer want? Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
N/A
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use