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Verified
5/5

2005-07-13

"I can just confirm everything I said. You may read what I said. I DID RECEAVED LENS THREE DAYS AFTER ORDER WAS PLACED. In mean time they sent me additional three year warranty. I can't say anything else, regarding my experiance, HIGHLY RECOMANDED.
Slobodan Petrovic
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
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Making decisions on their own
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Overall web site
Speed of web site
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Web site reliability

Verified
5/5

2005-07-09

"I have placed and received 2 orders from this company in the last month. Both were on time and accurate. I do wish that the availability of items was posted but otherwise the process was simple and straitforward. The company called to verify the ship address on one of the orders because it is in a new neighborhood and the address had not yet been added to a database of valid addresses. I appreciated this as I was only visiting that address for a couple of days."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
Being knowledgeable
N/A
Being trustworthy
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Making decisions on their own
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Being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-07-08

"Excellent. Low price, received item in about 3 days."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
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Resolving problems
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Customer service making decisions on their own
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

Verified
5/5

2005-06-20

"Very timely delivery of a very good product. I have absolutely no complaints."

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Overall quality of the company
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Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2005-06-18

"Quick easy order and quick shipment.
Able to track the order and it arrived in good condition when it say it would.

Thanks,
Chas
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
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Overall customer service
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-05-31

"Vey fast shpping and great price. Very happy with their service"

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Overall quality of the company
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Verified
5/5

2005-04-29

"Fast shipping. No problems. Very impressed. Highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-04-29

"I ordered a Sunpak 383 Super Flash from Ace Photo & Digital and received the item within 3-4 days of placing my order. This was really pleasing to me because I had tried to order this same flash from a different company a few weeks prior and after saying they had it in stock when I ordered it, it turned out they didn't. So I wasn't counting on much when I ordered this flash, but Ace Photo & Digital pleasantly surprised me with their quick service and delivery. I would certainly recommend them and will look them up when I need to buy other accessories for the camera. Thank you!"

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Overall quality of the company
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Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2005-04-08

"I got a great deal, better than anybody else was offering, on an extra-large camera bag. Not only did I get a great deal, but Ace Photo Digital kept me updated on my order through e-mail and I received my order quickly. Excellent service and prices. Thank you Ace Photo Digital. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2005-04-08

"Ordered Tokina 17mm ATX Pro and two Tiffen 77mm filters to fit. Received all items in mint condition and in a timely manner.

The store fell down in a few areas:

- The on-line order tracking page never recognized the order number I received in the confirmation e-mail. After three days, this led to some concern about the status of the order - did they get it, did they loose it, etc. Especially as the CC had been charged.

- The confirmation e-mail indicated that I would be receiving another e-mail indicating the shipping tracking number. That e-mail never did arrive until after I first e-mailed them to find out what had happened to my order.

- The packing invoice does not reflect the name of the on-line store and the address on the invoice is on the next block on the same street, relative to the contact address found on their web-site. One has to wonder if this would have caused me problems if I had needed to return some or all of the order. Thankfully, this is not a problem, the equipment was received in prime (unused) condition.

On the up-side, the store responded, literally, within hours to my e-mail asking for order status by sending me an HTML copy of the UPS shipment tracking results, including the UPS tracking number.

Bottom line - I got what I ordered and in a very timely manner (ordered on 3 Apr, received on 6 Apr). Their on-line/automated system needs a little more work.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-04-01

"I placed an order for a photo backpack with this company. When I completed the transaction I realized that I had selected the wrong color and the wrong shipping method. I called them and explained the situation. They changed the order to reflect the color and shipping method I wanted. I had the item the next day. The price was the best I'd found for this item. I woul definitely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
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Speed of web site
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Web site being easy to use

Verified
1/5

2005-03-28

"They lied about availability. Rarely do they answer phone. When it did finally arrive it was defective, but I still had to pay 15% restocking fee. They also overcharged my card $10 from the invoice. I challenged it and they faked an invoice. Too bad for them I still had the original to prove to the bank they are criminals."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-26

"Odered a Bogen 3273 Sliding Pro Quick Adapter Assembly. Product received promptly, well packaged and as described. Transaction very smooth with excellent prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-03-19

"Simple easy transaction and great merchandise. It doesn't get any better!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-03-14

"I purchase what I thought was a new 77mm Tiffen photo lens kit. This merchant sent me a used/returned item instead. The Tiffen box was crushed. The four Tiffen lenses all had scratched rings.

This is not an honest merchant.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
N/A
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site