"I can just confirm everything I said. You may read what I said. I DID RECEAVED LENS THREE DAYS AFTER ORDER WAS PLACED. In mean time they sent me additional three year warranty. I can't say anything else, regarding my experiance, HIGHLY RECOMANDED.
Slobodan Petrovic"
"I have placed and received 2 orders from this company in the last month. Both were on time and accurate. I do wish that the availability of items was posted but otherwise the process was simple and straitforward. The company called to verify the ship address on one of the orders because it is in a new neighborhood and the address had not yet been added to a database of valid addresses. I appreciated this as I was only visiting that address for a couple of days."
"Excellent. Low price, received item in about 3 days."
"Very timely delivery of a very good product. I have absolutely no complaints."
"Quick easy order and quick shipment.
Able to track the order and it arrived in good condition when it say it would.
Thanks,
Chas"
"Vey fast shpping and great price. Very happy with their service"
"Fast shipping. No problems. Very impressed. Highly recommend them."
"I ordered a Sunpak 383 Super Flash from Ace Photo & Digital and received the item within 3-4 days of placing my order. This was really pleasing to me because I had tried to order this same flash from a different company a few weeks prior and after saying they had it in stock when I ordered it, it turned out they didn't. So I wasn't counting on much when I ordered this flash, but Ace Photo & Digital pleasantly surprised me with their quick service and delivery. I would certainly recommend them and will look them up when I need to buy other accessories for the camera. Thank you!"
"I got a great deal, better than anybody else was offering, on an extra-large camera bag. Not only did I get a great deal, but Ace Photo Digital kept me updated on my order through e-mail and I received my order quickly. Excellent service and prices. Thank you Ace Photo Digital. "
"Ordered Tokina 17mm ATX Pro and two Tiffen 77mm filters to fit. Received all items in mint condition and in a timely manner.
The store fell down in a few areas:
- The on-line order tracking page never recognized the order number I received in the confirmation e-mail. After three days, this led to some concern about the status of the order - did they get it, did they loose it, etc. Especially as the CC had been charged.
- The confirmation e-mail indicated that I would be receiving another e-mail indicating the shipping tracking number. That e-mail never did arrive until after I first e-mailed them to find out what had happened to my order.
- The packing invoice does not reflect the name of the on-line store and the address on the invoice is on the next block on the same street, relative to the contact address found on their web-site. One has to wonder if this would have caused me problems if I had needed to return some or all of the order. Thankfully, this is not a problem, the equipment was received in prime (unused) condition.
On the up-side, the store responded, literally, within hours to my e-mail asking for order status by sending me an HTML copy of the UPS shipment tracking results, including the UPS tracking number.
Bottom line - I got what I ordered and in a very timely manner (ordered on 3 Apr, received on 6 Apr). Their on-line/automated system needs a little more work."
"I placed an order for a photo backpack with this company. When I completed the transaction I realized that I had selected the wrong color and the wrong shipping method. I called them and explained the situation. They changed the order to reflect the color and shipping method I wanted. I had the item the next day. The price was the best I'd found for this item. I woul definitely order from them again."
"They lied about availability. Rarely do they answer phone. When it did finally arrive it was defective, but I still had to pay 15% restocking fee. They also overcharged my card $10 from the invoice. I challenged it and they faked an invoice. Too bad for them I still had the original to prove to the bank they are criminals."
"Odered a Bogen 3273 Sliding Pro Quick Adapter Assembly. Product received promptly, well packaged and as described. Transaction very smooth with excellent prices."
"Simple easy transaction and great merchandise. It doesn't get any better!"
"I purchase what I thought was a new 77mm Tiffen photo lens kit. This merchant sent me a used/returned item instead. The Tiffen box was crushed. The four Tiffen lenses all had scratched rings.
This is not an honest merchant. "