"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Switched from Victoria’s Secret; this is much more convenient."
"But is easy ! But your sizes are different depending on the model and that makes buy wrong sizes "
“Hello,
Thanks for bringing your complaint to our attention.
We sincerely apologize for any inconvenience the sizing of our products may have caused. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
To help you find the best fit, just above the size drop down box that's found on each product's display page, you can find the Size Guide link which brings up our helpful Size & Shape Guide.
There, under the Bra Fit Guide, you can find our bra calculator. It’s a great way to find your best size, based on your bust and band measurements. Simply input your measurements and we’ll share your best Adore Me fit. You can also find helpful size charts for our product selections and some helpful bra Shape & Padding tips.
Hope this helps and don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Love the selection, beautiful colors and styles. Very happy"
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I love the quality of their products. My only concern is the timing that I actually receive my order. They give an estimated time, but I normally get it late, but they do email updates so I do appreciate that."
“Hello,
Thank you for taking the time to review us!
We are deeply sorry to hear that your order didn't arrive on time. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse.
As we completely understand how inconvenient this is, we will definitely investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have now added a $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I buy my wife the bra and **** sets, and she is gorgeous with or without them on. My latest purchase was 2 one-piece bathing suits that make my curvaceous goddess look like a bonus size swimsuit model. I also purchased her 2 two piece, which she loves, the bottoms were a bit snuggley, so we are exchanging for the next size up. I worship my woman and the Adore Me line has brought her beautiful inner goddess out, and out to stay. She is my cryptonite and AdoreMe is my absolute goto for my wife. Thanks AdoreMe
Happy Wife, Happy Me!"
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Sizes run small, shipping stinks, and customer support is shotty. And they will give u a bull crap line appeasement line in response to your complaints. I want them to look at how many times I had to call or email customer services."
“Hello,
Thank you for taking the time to review us! It helps us hear the truth about our products and services directly from you - our valued customer.
We truly apologize for the overall inconvenience this unfortunate situation might have caused you. This is definitely not the Adore Me experience we want you to have.
Rest assured your feedback will be forwarded to the relevant team to make sure as much as we can that you won’t experience such issues going forward. We will also do our best to continuously improve and expand the products that we currently offer to accommodate our customer's needs and wants.
Moreover, after initiating a more detailed investigation about your case, we can see that you have been assisted by our customer service representatives via email and provided you with a resolution.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"This is one of the best companies I've ever dealt with. I've been with them for years. There lingerie is well made (I am still wearing my first purchases from years back, they are that well made) and excellently sized. They are prompt and fair. On top of that, they are most reasonably priced. Three cheers for Adore Me."
“Hello,
Thank you for taking the time to review us!
We are glad you had such a great experience! It's something we've worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"The nicest underwear! Great prices! And unbelievable design!"
“Hello,
Thank you for taking the time to review us!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"My husband signed me up for this service and we were happy with the products. We returned the items we did not want and then did one more. We couldn't afford it so we decided to cancel. They didn't cancel, and when we returned the items they claimed that they were damaged/dirty, even though we had left them in pristine condition. Not only that, they had sent several incorrect items and attempted to charge us for them. They refunded us the money, luckily. The next time, I wanted to only do one box for bikini tops. They sent an incorrect item again, which was fine, I found what I was looking for. I returned the items in May. In June they sent me another box after I thought I had cancelled my subscription, which could have been my fault for not checking, I'll admit that. I emailed them that they had sent an incorrect item and they said I would not be charged for it. They were preparing to send me a July box but I unsubscribed. HOWEVER. The day after I unsubscribed, I received charges for damaged/dirty items from the May box which was from TWO MONTHS PRIOR. I also got charged for returning the incorrect item (the one that I had emailed them about previously). I emailed them and they again refunded me but it seems like some shady business practice to suddenly charge people for things after they unsubscribe. I did not open my June box at all (left all the items in the packaging) and if my theory is correct, they will probably charge me for those items even if I didn't touch them. So if you want to take the risk, they do have quality items but they make their money from "damage". Hopefully they pull it together in the future but I am deeply disappointed in these shady practices."
“Hello,
Thank you for taking the time to review us!
We truly apologize for the overall inconvenience this unfortunate situation might have caused you. This is definitely not the experience we want you to have. Rest assured your feedback has been forwarded to the relevant team to further improve our return process.
Just to be open with you - since we are dealing with intimates, we are placing very high importance on the sanitary aspect of our products, so only items which are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Going forward, please make sure to return any unwanted set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Delivered quickly and exactly what I wanted also fits perfectly "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you. Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Company always exceeds expectations with products quality and quick delivery"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you. Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I love all my Adore Me purchases. The wide variety of selections makes it easy to find exactly what you need for your body type and comfort. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Love the swimsuits I purchase, great quality. The sizing of the tops were a bit on the small. The shipping that was used was pretty terrible. It never updated me with an estimated delivery, just a window of 5 days and then it was handed off from UPS to USPS and then it was days late. "
“Hello,
Thank you for taking the time to review us!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are deeply sorry to hear that your order didn't arrived on time. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse.
Since we completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have added $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
We also apologize for any inconvenience the sizing of our products may have caused. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance! We are also more than happy to provide you with any information you might need about our products, fit & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"Dress looks nothing like picture. Website shows I didn’t order it but I was charged and I have the dress I want to return "
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear that we didn't meet your expectations with the product you received. This is definitely not the experience we want you to have.
It looks like we can't find the order in question using the info you've shared so far. If you can please forward the correct account information (i.e., a different email, an order number, or your shipping or billing address), we would gladly be able to assist you further.
You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”
"Great selection. Love the sizing options. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”