"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I have three bras from you and they all fit amazing. Being a 32DDD its hard to find bras that fit. Never had any problems at all (:"
"Will definitely buy from here again!"
“Hello,
Thank you for taking the time to review us!
We work hard to meet customer expectations and we are thrilled to hear that we hit the mark for you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Small issues were resolved quickly and high was nice. Customer service is great!"
“Hello,
Thank you for taking the time to review us!
We are glad you had such a great experience! It's something we've worked hard on and we are pleased our efforts resonated with you.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I love my pair of undies and bra. Great quality and fresh. I had been having difficulties finding a good support that are equally chic and comfortable."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"The shipping was very delayed, didn’t get my package in time!"
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear that your order didn't arrive on time. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse.
Since we completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
Also. to express our apology in more than just words, we have now added $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I bought one item to start, have seen been a repeat customer due to quality products and lightning fast shipping. I’ve only returned one item and it was painless and very quick, will continue to support this business"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I love how many options there are, its fun to be able to try on items and make a decision. I like that there's enough time for me to send the unwanted items back, I'm not always fast about that. I like the variety of selections that seem catered to my likes."
“Hello,
Thanks for taking your time to review us!
We are very glad you had such a great experience! It's something we've worked hard on and we are pleased our efforts resonated with you. We are looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Consistently when I haven’t kept items from a box, I have been charged for dirty or damaged items. I specifically shower dry off and don’t put anything on myself when I try on items. I then do my best to place items in the bags and boxes as they sent it. They could also do a little bit better for girls with large **** but an average body for one piece lingerie."
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear that your return has failed our warehouse inspection. Please allow us to help and explain what happened.
It's not in our intention to suggest that you willingly and knowingly sent back dirty sets. Even from trying on an item mishaps can happen due to the smallest of things, such as a distinct smell or stains that leaves visible marks on the product.
Nevertheless, we want to turn this Elite experience into a great one so as a last courtesy, we have now refunded the $40.00 that was charged for it, back to your card's account and it should show up in your charged account within 1-3 business days.
We sincerely apologize for any inconvenience it may have caused.
To avoid experiencing this again - please make sure to return your unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"I love your products and don't mind the prices. Lately the products I have received are dumpy or duplicates of things I already bought."
“Hello,
Thanks for bringing your complaint to our attention.
We sincerely apologize for any inconvenience this unfortunate situation might have caused you. This is definitely not the Elite experience we wish you to have.
A great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences and we will do our best to offer more variety with your future boxes.
Feel free to let us know if you need help with anything. We are here to support you!
Best regards,
Adore Me
help@adoreme.com”
"Perhaps you would like to ask me once the refund comes through. In the meantime I am waiting. Also, your dresses were a complete let down. Material as cheap as Shein. I will stick to your lingerie. Please process my refund and WITHOUT the restock fee as promised. Thank you. "
“Hello,
Thanks for bringing your complaint to our attention.
We deeply apologize for any inconvenience this unfortunate situation might have caused you. This is definitely not the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
Furthermore, your returned order has been received at our warehouse based on its return tracking. That said, the items sent back to us go through a standard quality control system and may have simply not been processed yet.
As we don't want you to wait any longer, we have now refunded you back to your card for the total amount of $99.05, which includes the restocking fees per set. Please allow 1-3 business days for it to reflect back into your charged account.
For the reward points applied on this order, we have added a $39.95 store credit to your Adore Me account. You're welcome to use it on a new order and, this way, you’ll be able to recreate and enjoy the 6th free set deal that you redeemed in your initial order.
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"The quality and style are superb "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Shopping for spouse. Good choices and she was pleased with what I purchased. Will buy again. "
“Hello,
Thanks for taking the time to review us.
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Adore me is a great site with many choices and options. The prices are great! I enjoyed having a membership and increasing my bra and **** collection. Shipping was expedient and customer service and communication are top notch. I have to take away one star due to the quality of the pieces. Many were so itchy they were hardly wearable. "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured this will be forwarded to our Design Team so they can look into this matter and we will also do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
We look forward to serving you again in the future and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Quality lingerie and a quality experience. I’ve bought multiple outfits over the past year, and every piece has been well made. Highly recommend. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Finding what I wanted was easy and the bra is fantastic."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Looking forward to impressing you again and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”