"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"They failed miserably the sizing difference on all of your bras is ridiculous I look at the measurements go off of that to small so I order up still to small so please explane because I can go to VS and not have thos problem 0 out of 10 and I paid for expedited shipping on 2 of my orders and they didn't make it here even close to when they were supposed to"
"Repeatedly sent me wrong sizes. Mistakenly and incorrectly charged me for items returned that they stated were damaged when they were NOT. Terrible. Don't bother. It's not worth it.
"
“Hello,
Thanks for bringing your complaint to our attention.
We truly apologize for any inconvenience this unfortunate situation might have caused you.
It is not in our intention to suggest that you willingly and knowingly sent back dirty items, nor that you have worn them. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume, or deodorant that leaves visible marks on the item.
Moreover, since we’re dealing with intimates, we’re placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Even so, we want to turn this Adore Me experience into a great one so we have now refunded the $60.00 that was charged for it, back to your card and it should show up in your charged account within 1-3 business days.
Going forward, please make sure to send back any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Hope this has resolved your issue!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Cute selection with decent prices"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Cute choices, quick shipping and great quality!!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I loved and was able to keep 3 of the items, sent the rest back with no issues. It was my first box and it was like Christmas! Look forward to the next box "
“Hello,
Thanks for taking the time to review us.
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. Hope you love your next selection and we're looking forward to impressing you again!
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Fast shipping and great items."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"My mom recommended this company and I have had the worst luck. Nothing fits right, they send the wrong size, and charge you for returns that are received. I have decided to keep what I have even though I am not satisfied to just not deal with the stress anymore. "
“Hello,
Thanks for bringing this to our attention.
We are deeply sorry to hear that you had such an unpleasant experience. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we will take the necessary measures to prevent this from happening again in the future.
To shed some light on what happened here:
Based on its return tracking, your returned order was sent back to us but it never made it back in time. Since we didn't receive it back within the 30 days return timeframe, the sets were tagged as missing.
Even so, we want to turn this Adore Me experience into a great one so we already refunded the $79.95 that was charged for it, back to your card and it should show up in your charged account within 1-3 business days.
We deeply apologize for any inconvenience it may have caused.
To avoid experiencing this again - please make sure to send back the set within the return period in its new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I love this company and everything I have purchased from them! "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"What I want is never there it’s ALWAYS taken when almost the same day as it becomes new. I have had one order canceled bc they didn’t have my size available but let me pay for it and then cancel 5 days later.
The other orders went ok. Shipping is ok
My last pride order has never came. I hit two emails saying they are working on it gave me a 15% off code but I don’t see that as fair. It’s been 3 almost 4 weeks since I placed my order. Then they are having a 40% off that same product and I haven’t even gotten mine. Doesn’t make sense. I tell the truth about where I shop and never had a experience like this. I just want my product at this point ir a refund "
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear that you haven't received the latest order yet. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse.
As we completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
We truly apologize for any inconvenience it may have caused and to express it in more than just words, we have now added $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love how convenient it is to shop, buy or even exchange items. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I love the products I've ordered from adore me! Shipping does take a while, but definitely worth the wait! "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
Rest assured this will be forwarded to the relevant team so they can look into this matter. As we want you to enjoy a great Adore Me experience, we will definitely work with our shipping partners to further improve our overall shipping process as much as we can.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Their products are in par with other companies that charge triple the amount. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I ordered 7 bra and underwear sets and only six of them came."
“Hello,
Thanks for bringing your complaint to our attention.
We are so sorry to hear that you had an issue with your order. This is definitely not the experience we want you to have.
After checking it, we can see that you were already contacted by our customer service representative via email and provided you with a voucher code so you can replace the missing set at no cost.
To apply it, kindly copy-paste the voucher code into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"For most of my buyings, the experience was not just simple, I am a man who likes to buy for my wife, she likes everytime I get a surprise from AdoreMe.
We both enjoy, she waering and me looking at her waring.
Everytime I need costumer service and help, the are diligents to solvemy doubts.
Thanks AdoreMe"
“Hello,
Thanks for taking the time to review us.
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Love their lingerie. Super cute and comfy. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thanks for bringing this to our attention.
We are deeply sorry to hear that your order didn't arrive on time. Packages take 1-2 business days to deliver with the express shipping method not counting the 1 business day processing time in the warehouse. As we completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
Since you didn’t enjoy the faster shipping you paid for, we have now refunded the $14.95 shipping fee back to your card and it should show up in your charged account within 1-3 business days.
We also apologize for any inconvenience the sizing of our products may have caused. Rest assured this will be forwarded to our Design Team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps! Should you have any other questions or concerns, our customer care team is always happy to assist.
Best regards,
Adore Me
help@adoreme.com”