"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"The last set I recieved was very pretty. However the bra was very uncomfortable the wire was to long and kept poking me under the arm and the cup was to loose."
"I had a good time shopping within this app., and can't wait to do it again."
“Hello,
Thanks for taking the time to review us.
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"It was very nice shopping Adore Me online site "
“Hello,
Thanks for taking the time to review us.
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Cute styles. Fast shipping. Mediocre quality. Inconsistent sizing. Tricky return policy. I wish I liked it better. Bonus points for their models of varying sizes, shapes and colors!"
“Hello,
Thanks for taking the time to review us.
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We truly apologize for not living up to your expectations so this has been shared with the relevant team for review as we aim to better cater to your needs in the future!
In the meantime, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"The suits are cute but defects were sewn into it, like a little plastic ball in the middle of the bum area of the suit and little stuff like that. It feels like too much work to go through to get refund or send back, I wish they had better quality control so I could have confidence in where I spend my money and time, so I won't order from them again. "
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that the products you received were not in pristine condition. This is definitely not how we want you to receive your sets.
Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best that such scenario will not happen again in the future.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for any inconvenience it may have caused and to express it in more than just words, we already added $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"The website is easy to use and made my shopping experience very positive. Thank you! tnfriendrenee "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"It went Excellent! Will recommend it to others."
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"The designs were cute and the products are comfy. The shipping was really fast but the problem is very few styles are available for cups ddd and above which is a bummer "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured it will be forwarded to our Design Team so they can look into this matter and we will do our best to continuously improve and expand the products that we currently offer to accommodate our customer's needs & wants.
We look forward to serving you again in the future and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I have been a customer for some time and have no problems with so ever with the product or service I highly recommend this company "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"The clothing is poor quality and doesn't look like photos online. They also automatically sign yoy up for vip membership and charge you monthly without telling you"
“Hello,
Thanks for your review!
We are so sorry to hear that we did not meet your expectations with the products you received. Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Moreover, we could see in your account that you joined our VIP membership when you placed your 1st order with us that's why you have "2 VIP sets for $54.95" discount. It's one of two payment options offered at the checkout and the other is the Pay As You Go. When selecting this, every 1st to 5th of the month, you'll be asked to make a purchase or skip which can be found in your account's Showroom and Dashboard. If you don't choose to skip or make a purchase, you'll see a $39.95 refundable store credit that can be used towards your future purchases.
If you want to learn more about VIP membership, you can watch this short (1 minute) video: https://www.adoreme.com/how_it_works
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"although they take a little longer to process orders I like everything they have"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Most of the bra/**** sets and loungewear I’ve purchased fit me perfectly and are beautiful. Finally a site that has **** items for my size 36DDD/L, and Medium sized loungewear. Very satisfied customer!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Fabulous bra and ****!!wouldn't go anywhere else but adore me!! I loved my selection in my show room!!!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"This ordered was placed on 4/18/22 and was delivered 5/23/22. "
“Hello,
Thanks for bringing this to our attention.
We are very sorry to hear that it took so long for your latest order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I didn’t care for the items that I purchased. I’m a plus size girl and I need support! The lingerie has 0 support in it and the matching bra and **** set was the exact same.
Very cute items, but no support whatsoever "
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear that we did not meet your expectations with the product you received. Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We sincerely apologize for any inconvenience it may have caused.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that you have an issue with your set. Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”