"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I have been waiting for a few weeks for a refund to be processed and am not sure if my reigned items have been received or not. "
"AdoreMe offers easy returns and free shipping! Their products are always amazing! I get excited every time their new styles are launched! As a VIP member, I received many perks, which I really enjoy! "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Gotten better on the sizes."
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback.
Rest assured that we will do our best to continuously improve the sizes of the products that we currently offer to accommodate our customer's needs & wants.
We're looking forward to impressing you again!
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Convenient but slow shipping"
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
Rest assured this will be forwarded to the relevant team so they can look into this matter. As we want you to enjoy a great Adore Me experience, we will definitely work with our shipping partners to further improve our overall shipping process as much as we can.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"The only issue I've ever had with Adore Me is when something I want has already sold out. I hope they start restocking popular products. I think that's the only way they could get any better."
“Hello,
Thanks for taking the time to review us!
It helps us hear the truth about our products & services directly from you - our valued customer.
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month so you can check back from time to time to see if your preferred set is back in stock.
Moreover, we have a brand new collection with tons of great new products during the first week of every month.
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I ordered two items based on the sizing they provided on their web page. Unfortunately, they didn't fit but it was very easy to return the products and order new ones in a bigger size. The new ones fit and the return process was so easy. Will definitely be purchasing from them again. "
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you.
Rest assured this will be forwarded to our Design Team so they can look into this matter and we will do our best to continuously improve the sizing of the products that we currently offer to accommodate our customer's needs and wants.
We look forward to serving you again in the future!
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I did get a few good pieces from Adore Me, but more often than not the bras didn't fit well or were uncomfortable. I had to return several. They claimed on two occasions that they didn't receive the merchandise back. I used their bags and their labels. How is it my fault it either got lost in the mail or their receiving department made a mistake. They should be able to track when packages are actually scanned in my the USPS. After the return snafu happened again recently, I canceled my membership and uninstalled the app."
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have.
To shed some light on what happened here:
Based on its return tracking, the set was sent back to us but it never made it back in time. Since we didn't receive it back within the 30 days return timeframe, the set was tagged as missing and the exchange code was cancelled by the system.
Even so, we want to turn this Adore Me experience into a great one so we are happy to provide you with a new voucher that you can use to replace your set.
To apply it, kindly copy-paste the code we've sent via email to the Promo/Gift Card box at the checkout page and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
Going forward, please make sure to send back the set within the return period in its new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
We sincerely apologize for any inconvenience it may have caused and hope this helps!
Should you have any other questions or concerns, our customer care team is always happy to assist.
Kind regards,
Adore Me
help@adoreme.com”
"Charged for a returned item. Contacting customer support was somewhat problematic. Seems to be a problem they are aware of but don’t care enough to fix."
“Hello,
Thanks for bringing your complaint to our attention.
We are so sorry to hear that you got charged for the returned set. This is not the experience we want you to have.
Based on its return tracking, the set was sent back to us however, it never made it back in time. Since we didn't receive it back within the 30 days return timeframe, the set was tagged as missing.
Even so, we want to turn this Adore Me experience into a great one so we already refunded the $26.62 that was charged for it, back to your card and it should show up in your charged account within 1-3 business days.
To avoid experiencing this again - please make sure to send back the set within the return period in its new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I love the Adore me lingerie, I'm a big busted gal and it actually gives you a nice selection of really cute bras that are supportive that don't look like old lady bras!!! It makes me feel **** again and I have so many colors and styles for any kind of mood I'm in, whether I'm meeting up with my boyfriend or I just want to feel pretty.This line really does wonders for my own personal self love!! We got to feel good about ourselves even if we're not dressing up for our men!! "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Horrible package got stolen because they left it in the lobby of my apartment building on the floor!!"
“Hello,
Thank you for bringing this to our attention.
We truly apologize for any inconvenience this situation might have caused you. This is definitely not the experience we want you to have with us.
After checking it, we found out that you have been contacted by our customer service representatives and you were already refunded for your missing order.
To avoid experiencing this again, we kindly recommend arranging, if possible, to have your orders delivered to a different location. We will also work with our shipping partners to further improve our overall shipping process as much as we can.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"They used to provide great customer service. Now they flag every return as "worn" even ones not taken out of the bag. "
“Hello,
Thanks for taking the time to review us and we are sorry to hear that your returned sets have failed our warehouse inspection.
It is not in our intention to suggest that you willingly and knowingly sent back dirty items, nor that you have worn them.
Just to be open with you - since we’re dealing with intimates, we’re placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Even so, we want to turn this Elite experience into a great one so we already refunded the $40.00 penalty fee that was charged for it, back to your card's account on April 11th.
Going forward, please make sure to return any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Over the holiday season and into Valentine's day, I had no less than three orders lost in transit. "
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that your orders were missing. Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times and we do intend to act on it immediately.
Therefore, can you please share the order numbers for us to fix it as soon as possible?
You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”
"I was surprised at the support of this bra. I love the way it fits and feels on. I am glad it does not have any hooks on it to deal with. However, it is not easy to get on or to get off since there are no hooks. "
“Hello,
Thanks for taking the time to review us.
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured this will be forwarded to our Design Team, in order for us to improve the products that we currently offer to accommodate our customer's needs & wants.
We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I have ordered multiple sets. I have not only been happy with the quality but also the timely shipping. Also love the selection for those of us who have larger cup size."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Clothes are awesome, shipping process is less than. Not once has my order left on time. Often items I want are out of stock. They miss out a lot on me because of this. I will still order but they could do better."
“Hello,
Thanks for taking the time to review us.
It helps us hear the truth about our products & services directly from you - our valued customer.
We are happy to share some helpful deets about our products’ availability.
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month so you can check back from time to time to see if your preferred set is back in stock.
Moreover, we have a brand new collection with tons of great new products during the first week of every month!
Thanks for your patience and understanding! Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thanks for bringing this to our attention.
We are very sorry to hear that you haven't received the refund. This is absolutely not the kind of experience we would want you to have.
Based on its return tracking, the order has been received back at our warehouse. That said, the packages sent back to us go through a standard quality control system and may have simply not been processed yet.
Since we don't want you to wait any longer, we already refunded you back to your card for the total amount of $56.40 and it should show up in your charged account within 1-3 business days.
We sincerely apologize for any inconvenience it may have caused and hope this has resolved your issue.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”