"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Love everything we got so far!!great company "
"Best place for sleep wear and under garmets! I purchase monthly and am loving the quality of clothing. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Wasn't pleased when paid for an item then it didn't ship when confirmed in my order and order took longer than was supposed to just to tell me it wasn't in there, then says I have a credit and not able to use so called credit that I have already paid! Not to happy at all"
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that there's a missing item in your order. According to our inventory, the Helene Cheeky panty in floral pink was in stock, however it was very popular and sadly, sold out in your size.
More than words, we want to keep the Adore Me experience amazing for you, so we’re happy to provide you with $14.95 store credit so you can reorder at your earliest convenience.
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"This is the second time I ordered this item and did not receive it. There is nothing in place to assist or accommodate customers for loss. Extremely disappointed. I have been a customer for a few years this is the only time I have had this issue."
“Hello,
Thanks for bringing your complaint to our attention.
We are so sorry to hear that you didn't receive your order. This is definitely not the experience we want you to have.
It looks like your order was lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
To ensure an effortless resolution to your situation, we're happy to provide you with $14.95 store credit so you can reorder at your earliest convenience.
We truly apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"Excellent customer service and wonderful product"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I absolutely love the set I bought and how it fits. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"My orders are literally never on time, even when you pay more for express shipping. "
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear that your order didn't arrive on time. Packages take 1-3 business days to deliver with the priority shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have now refunded the $4.95 that was paid for it, back to your card. Please allow 1-3 business days for the refunded amount to reflect back into your charged account.
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"Their return policy includes a restocking fee for items so I did an exchange. The item I got in exchange was OK quality, but then they never received the item I returned and charged me for both. So then they gave me a refund which was good but overall I’m not sure if I’d order from here again. Maybe I’d shop in the store. "
“Hello,
Thanks for sharing your feedback with us.
We sincerely apologize for the experience you had and hope you give us another chance to earn your business.
To shed some light on what happened here:
Based on its return tracking, your exchanged order was sent back to us but it never made it back in time. Since we didn't receive it back within the 30 days return timeframe, the set was tagged as missing.
Going forward, please make sure to send back the set within the return period in its new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"I signed up for the elite monthly boxes and I was very excited about it! For the first (and only two) monthly boxes nothing ever really fit me right even though I changed sizes each time. Definitely runs small. But not just that, every time I tried to return the box I was charged WRONGLY for items. I returned every item, and followed all the steps precisely. And still I was charged for some missing items the first box and EVERYTHING the 2nd box. I had to cancel my subscription because of this. I can not afford nearly $200 in product! They have been a pain to work with and will not help me with my issue. Do not shop here unless you want trash service, and to be totally ripped off and manipulated for money. They do not care about their customers, they care about their money. Don't take your chances of becoming another abused customer. Not worth the risk. Shop somewhere else. "
“Hello,
Thanks for bringing your complaint to our attention.
We truly apologize for the experience you had and hope you give us another chance to earn your business.
Based on its return tracking, the Elite box was sent back to us but it never made it back in time. Since we didn't receive it back within the 30 days return timeframe, the sets were tagged as missing.
Even so, we want to turn this Elite experience into a great one that's why we already refunded the $182.75 that was charged for it, back to your card and it should show up in your charged account within 1-3 business days.
To avoid experiencing this again - please make sure to send back any unwanted sets within the return period in their new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I will never buy a bathing suit from anywhere else. LOVE! They have the best sizing and the capability of picking the correct top and bottom sizes. I've also been slowly replacing all my lingerie with their brand and I've never been more comfortable. Will be a long time customer "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Fit exactly to what size you pick great quality "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Enjoyed shopping here. Returned several items and got replacements very quickly."
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Loved it, lots of great choices, sizes, Nd a good vaule fir your buck. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I forgot I paused my membership so when Adore Me credited my account. It forced me to use the credit. I decided to use it for a bathing suit. Which actually turned out to be needed and fit very nice.
"
“Hello,
Thanks for your review!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback.
Moreover, if you forgot to skip or make a purchase, you have the option to refund your store credit or use it towards the next order. If you also want to learn more about VIP membership, you can watch this short (1 minute) video: https://www.adoreme.com/how_it_works
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Adore Me is always true the size & color. Excellent fit & comfortable."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”