"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Great and easy website. Just a lot of things sold out. "
"They will email you an apology email if you write a bad review on an item but will not post it on the website. Quality of clothes is not the best. Skipping each month is easy but after spending so much money here, I’m just not happy with it. "
“Hello,
Thanks for taking the time to review us.
It helps us hear the truth about our products & services directly from you - our valued customer.
We sincerely apologize for any inconvenience this unfortunate situation might have caused you. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for it, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"The delicate items fall apart easily. The lounge stuff is comfy, but I can find way cheaper, equally comfy stuff at Target. Not worth the price tag here! And if you return things you don't want within the time window, they can mark a $20 fee calling it damaged, with no listed reason or evidence. Ask me how I know!"
“Hello,
Thanks for taking the time to review us.
We are deeply sorry to hear that we did not meet your expectations with the product you received and you got charged when you sent it back to us. This is definitely not the experience we want you to have.
According to our warehouse team, the Jamie Unlined set you returned from your March Elite Box didn't pass the warehouse inspection and was tagged as "dirty".
Just to be open with you - since we’re dealing with intimates, we’re placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Even so, we want to turn this Elite experience into a great one so as a one-time courtesy, we have now refunded the $20.00 that was charged for it, back to your card's account. You should see this refund back in your charged account within 1-3 business days.
To avoid this going forward, please make sure to send back any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Lastly, your feedback about the quality of your set has been forwarded to our Design Team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs and wants.
We sincerely apologize for any inconvenience it may have caused.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"My dashboard has displayed I need one more purchase to receive a free item. I recently made a purchase and the dashboard continues to say the same thing. It’s disheartening to know there’s likely an underlying issue or fine print I’ve not read or understood which has made this happen. User error I suppose. Other than this, products I’ve purchased I’ve be happy with for the most part. "
“Hello,
Thanks for bringing your complaint to our attention.
We are so sorry for any confusion that might’ve appeared regarding your reward points. Allow us to clarify things for you!
Please be informed that you’ve used the Buy 1 suit, Get $5 OFF for your latest order and this is the reason why it didn't count towards your free set, as you can’t combine promo offers.
Just a refresher on how this works: every regular priced set you buy on our site counts towards your "6th free set" deal. You can track the progress towards your 6th free set directly from your account’s Dashboard: a bra will light up in your account's bra counter for every full regular priced set you buy and once the 5 bras are lit, you can redeem your 6th free set.
To redeem it, you just need to add any set into your Shopping bag and proceed to checkout, where the reward points will automatically apply and this will deduct $39.95 from the set's price.
Lastly, please take note that any sets bought with certain offers, like BOGO or discount ones, don’t count towards the 6th free set deal. When you apply an offer at the checkout, it mentions underneath each set/item in the bag if reward points (200 reward points equal 1 bra in the 6th free set counter) for the free set are awarded by using that offer.
Hope this information helps and if there's anything else we can do for you – our customer service is available to answer any questions you may have!
Best,
Adore Me
help@adoreme.com”
"I'm pleased with the intuitive website and various contact options. So far, so good. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Paid for shipping to be delivered within a certain timeframe for a reason. Of course I didn't receive it on time and had to process a return, of which I'm not even getting the full amount of my purchase back. Would never attempt to buy from here again. "
“Hello,
Thanks for bringing this to our attention.
We are deeply sorry to hear that you didn't receive your order on time. Rest assured we will investigate with our shipping partner as this is not the kind of service that we agreed on.
Upon checking, you selected the free shipping method for your first order. Packages take 3-5 business days to deliver not counting the 1-2 business days processing time in the warehouse.
We sincerely apologize for any inconvenience it may have caused and to express it in more than just words, we have now issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like. Also, we will waive the restocking fee for your returned set.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I love how great you are with exchanges and returns! I am struggling to find bras that fit correctly as my actual size is not common. Working to find a sister size that fits as my actual size would so being able to send items back with no hassle is amazing! Thank you!!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"exceptional quality and fit!
ultra fast shipping!
great value!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"lo unico negativo es que cuando retorno las cajas en el correo a veces se an extraviado"
“Hello,
Thanks for your review!
It helps us hear the truth about our products & services directly from you - our valued customer.
We deeply apologize for the inconvenience this unfortunate occurrence may have caused. It looks like we didn't receive back your return within the 30 days timeframe and due to this, the sets were tagged as missing.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation.
To avoid experiencing this again - please make sure to send back any unwanted sets within the return period in their new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"bought 4 sets. would like to have more options for just white. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured your request will be forwarded to our Design Team so they can look into this matter. We will also do our best to offer more colors, sizes, and styles for our products to accommodate our customer's needs & wants.
We look forward to serving you again in the future and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"This happens a lot…you buy something and they send you an email saying it’s not in stock and a $5 credit. It happens way way too frequently. Also, if you review anything under 4 stars they won’t post the review and send you an email apologizing for the issue. "
“Hello,
Thanks for your review!
It helps us hear the truth about our products & services directly from you - our valued customer.
We truly apologize for any inconvenience this unfortunate situation might have caused you. This is not the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured this has been forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve and expand the availability of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is already available in stock as we replenish many popular items around the middle of every month.
Moreover, we have a brand new collection with tons of great new products during the first week of every month!
Please let us know if there is anything further we may do to help. We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"I was disappointed with the sizing, and the length of time it took to get my items. On top of that, I have not received my refund and had to pay a restocking fee. Wouldn't purchase from them again "
“Hello,
Thanks for bringing your complaint to our attention.
We sincerely apologize for any inconvenience this unfortunate situation might have caused you. This is not the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Based on our records, your return wasn't completed yet.
To offer some context - your returns also go through a standard quality control system when they arrive at our warehouse, so your current return may not have been processed at this time. We will send a confirmation email as soon as your return is processed and completed.
Even so, we don’t want you to wait for too long, so if you don't receive a receipt confirmation from us by June 6th, please let us know so we can further assist.
Also, as a one-time courtesy, we will waive the restocking fees for your returned sets.
If you need assistance with anything else while we’re working on this - our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"Always a great shopping experience "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"It’s terrible - never refunded my money for the inventory that it never existed"
“Hello,
Thanks for bringing this to our attention.
We are very sorry to hear that you didn't receive a refund for your cancelled order. This is definitely not the experience we want you to have.
Per our inventory, the Andra Unlined set and Kaia Garter were very popular and already sold out in your preferred size.
To make it right for you, we have now refunded you back to your card for the total amount of $79.65. Please allow 1-3 business days for the full refunded amount to reflect back into your charged account.
We truly apologize for any inconvenience it may have caused and to express it in more than just words, we already added a total of $10.00 store credit to your Adore Me account which is available for use whenever you like.
Hope this has resolved your issue!
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"Beautiful products, excellent quality, very ****. Highly recommend!!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
We are happy to share some helpful deets about our products’ availability.
For the sake of variety, many to most of our products are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set/item you like - we replenish many popular products around the middle of every month so you can check back from time to time to see if your preferred set/item is back in stock.
Moreover, we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”