"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Good attention and nice service "
"Everything from there is high quality and the sizing is always right. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Great and comfortable selection."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I love all the products they make me feel beautiful young and **** again! Every day I wake up and I’m excited to put on a new bra and **** set! The PJs are so comfortable and **** love love love! Thank you adore me!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Shopping Adore me is very easy. Its easy to find my style and size. Love the clothing and they ship fast!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"They have well priced products and sells frequently. I am bound to internet shopping for my size. They always have my size. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I haven't been disappointed yet!!!! I'm 2-2 with the perfect sets!!!!! I would not have been able to find these in stores. Almost time for another set very soon"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I’ve been shopping with Adore Me for a few years and have only good things to reveal about their quality of product and delivery. My phone is outfitted with the Adore Me app and I refer to it regularly, because even on those not-so-special days, with Adore Me, I’m a VIP. No matter how frumpy I appear on the outside, my undergarments tell a different story. Thanks to Adore Me, I really do. XO "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I have one size in my profile and was sent a size larger. Had to send all but 2 items back. Not happy about that
"
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that you received incorrect sizes. This is not the Elite experience we want you to have.
Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and take the necessary measures to prevent this from happening again.
Moreover, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your Adore Me account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can also choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
We deeply apologize for any inconvenience it may have caused.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"I used to be a big buyer from adore me, but the quality has gone down so much. I ordered 5 sets online and 2 of them had the strap chewed to pieces. At that point I just decided to return everything and get my money back which still has not happened after a whole month. It’s absolutely unacceptable! "
“Hello,
Thanks for bringing your complaint to our attention.
We deeply apologize for any inconvenience this unfortunate situation might have caused you. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs & wants.
Based on its return tracking, your returned order has been received at our warehouse. That said, the packages sent back to us go through a standard quality control system and may have simply not been processed yet.
As we don't want you to wait any longer, we have now refunded you back to your card for the total amount of $145.05. Please allow 1-3 business days for it to reflect back into your charged account.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Their bras and **** are extremely uncomfortable. Do not stay in place, dig into you. I bought some thigh highs and the elastic was so bad I had to throw them away and I could not return them. Terrible quality. "
“Hello,
Thanks for taking the time to review us!
We are deeply sorry to hear that we did not meet your expectations with the item you received. This is not the experience we want you to have with our products.
Rest assured your feedback will be forwarded to our Design team so they can look into this matter and we will do our best to continuously improve the styles of the products that we currently offer to accommodate our customer's needs & wants.
For us to offer the best resolution here, kindly provide the name of the item in question. You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”
"Bra fell apart after first hand wash "
“Hello,
Thanks for bringing this to our attention.
We are so sorry to hear that your set was defective and hasn’t held up to the test of time. This is not the experience we want you to have with our products.
Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times and we do intend to act on it as soon as possible.
For us to offer the best resolution here, kindly provide the name of the set in question. You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”
"I liked a lot of items. Had to send a few things back that didn't fit. Great policy for exchanges. But they didn't get the items. "
“Hello,
Thanks for taking the time to review us!
We sincerely apologize for the inconvenience this unfortunate occurrence may have caused. Rest assured this has been forwarded to the relevant team so they can look into this matter and take the necessary measures to prevent this from happening again.
According to our warehouse team, we did not receive back the matching panty for your returned set that's why it was tagged as missing. Even so, we can confirm that you were not charged for it.
Going forward, please make sure to send back any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"Need more variety in 36g&h bra sizes. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured it will be forwarded to our Creation team so they can look into this matter. We will do our best to continuously improve and expand the sizes of the products that we currently offer to accommodate our customer's needs & wants.
We look forward to serving you again in the future and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"I love using my VIP rewards. You have the option of skipping a month or pause it until you are ready to start back up again and keep your perks. The lingerie is beautiful and worth every penny! You’ll love it!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”