"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Do no like getting charged for something I did not order or receive "
"I was pleasantly surprised by the quality of the pajamas I ordered. I wasn’t sure about sizing, so I ordered several styles in two different sizes. The return process was so easy and customer friendly! "
“Hello,
Thanks for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Adore Me is my new favorite for bras and ****. Shipping is fast, comfort is paramount, but I feel like a vixen under my clothes and it’s amazing. Design is beautiful! From lingerie to swimwear!"
“Hello,
Thanks for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"The items I ordered were some of the worst quality I have ever seen in undergarments. They feel like they were made with hard plastic and needles. "
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that we didn't meet your expectations with the set you received. This is not the experience we want you to have with our products.
Rest assured this will be forwarded to our Design team so they can look into this matter and we will do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace your order at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We are also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"Love the fresh designs and many options to choose from. Great quality, easy ordering & quick shipping is hard to resist! "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I’ve received some cute things and I love how much choices I have to choose from every month. Only thing that concerns me is that the first box I returned they charged a $20 damage fee on an item I didn’t even try on ( only bc I didn’t like the color). That concerns me for future purchases- seems fairly easy for them to stamp your returns as “damaged” and I have no way to prove them otherwise. Will continue to trial, hopefully this was a one time thing."
“Hello,
Thanks for bringing your complaint to our attention.
We are sorry to hear that your returned set has failed our warehouse inspection. It's not in our intention to suggest that you willingly and knowingly sent back a dirty item, nor that you have worn it. Even from trying on a set mishaps can happen due to the smallest of things like the smell of perfume or deodorant that leaves visible marks on the item.
In addition, since we are dealing with intimates, we are placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Nevertheless, we want to turn this Elite experience into a great one so as a one-time courtesy, we already refunded the $20 penalty fee on April 1st. Refunds usually take 1-3 business days, tops, to reflect back into your charged account, once processed. If you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
To avoid experiencing this again - please make sure to send back any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love the quality and cost is great"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I was excited to try Adore Me. They have a great selection of unique styles. I'm not disappointed but think they could be better. Quality for the price is ok, I can get better quality elsewhere for a better price. Sizing is all over or maybe I'm oddy shapped? I had to exchange 6 out of 8 sets I ordered over 3 months because they didn't fit quite right even when I went off the size chart and measured myself. Yeah there are free returns but it is a pain when you have to make so many returns. The biggest issue is for each of the returns even though I returned it within the return window they didn't process it timely and charged me like they never received it. Keep you tracking number to prove they received it in time! Each time I complained to customer service and they refunded me but that should never have happen in the first place. Maybe you'll have better luck than me but overall not supper impresed with the overall experience."
“Hello,
Thanks for bringing your complaint to our attention.
We truly apologize for any inconvenience this unfortunate situation might have caused you. Based on their return tracking, your returned orders were sent back to us but they never made it back in time.
Since we didn't receive them back within the 30 days return timeframe, the sets were tagged as missing and you got charged.
Even so, we want to turn this Adore Me experience into a great one so we already refunded the penalty fees amounting to $24.95 on March 18th and $79.90 on April 21st. Refunds usually take 1-3 business days, tops, to reflect back into your charged account, once processed. If you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
To avoid experiencing this again - please make sure to send back the sets within the return period in their new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I filled out the contact form and got no reseponse. My only option now is to call them which I really don't have time for."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that you had such an unpleasant experience. Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times and we do intend to act on it as soon as possible.
Therefore, can you please specify the issue so that we can be able to assist you?
You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love every item I have purchased! So flattering and comfortable "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"They take forever to ship and always send an email apologizing for the delays due to increased popularity. Over that lame excuse!"
“Hello,
Thank you for bringing this to our attention and we are so sorry to hear that it took so long for your order to reach you.
Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. Rest assured that we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
We truly apologize for any inconvenience it may have caused. To express it in more than just words, we have issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Delivery is fast, great quality and cheap."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Never received my refund!!!"
“Hello,
Thank you for bringing your complaint to our attention and we are deeply sorry to hear that you haven't received the refund at this time.
Based on its return tracking, your order was already received back at our warehouse but it wasn't completed yet.
To offer some context - the packages sent back to us will go through a standard quality control system. We will send a confirmation via email as soon as your return is processed and completed with the refund details.
Even so, we don’t want you to wait for too long, so if you don't receive a receipt confirmation from us by May 26th please let us know so we can further assist.
In the meantime – We are happy to help if you need assistance with anything else!
Kind regards,
Adore Me
help@adoreme.com”
"Love the things I ordered. Feel so ****! "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I got a jumbo size in tops, hope I can return for exchange, maybe this first time purchase would be great"
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you didn't get a perfect fit for your order. Rest assured this will be forwarded to the relevant team so they can look into this matter and we'll do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thanks for bringing this to our attention.
We deeply apologize for any inconvenience this unfortunate situation might have caused you. This is not the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
To shed some light on what happened here:
We can see that you joined our VIP membership when you placed your 1st order with us. It's one of two payment options offered at the checkout and the other is the Pay As You Go. When selecting this, every 1st to 5th of the month, you'll be asked to make a purchase or skip which can be found in your account's Showroom and Dashboard.
If you don't choose to skip or make a purchase, you'll see a $39.95 refundable store credit that can be used towards your future purchases.
Moreover, we describe this at the checkout page with email correspondence after your purchase and at the beginning of each month to make sure you have all the necessary information to fully understand this.
Even so, we want to turn this experience into a great one so we have now refunded the $39.95 that was charged for this month, back to your card's account. Please allow 1-3 business days for it to reflect back into your charged account.
You'll also receive a separate email confirmation with the transaction details shortly.
In the future, you can refund your store credits newer than 30 days by going directly to this link: https://www.adoreme.com/customer/account/ and selecting the "Request a refund" option.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”