"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I love using my VIP rewards. You have the option of skipping a month or pause it until you are ready to start back up again and keep your perks. The lingerie is beautiful and worth every penny! You’ll love it!"
"I have been ordering from Adore Me for a few years now and I don't wear any other bras or **** besides Adore Me. They last for a long long time and very durable and most of the time true to size. If it doesn't fit I send it back, get the credit back and shop some more. I'm currently pregnant and my body has changed a lot. It is very convenient for me to order through the site to find something that fits. Most of them have fit wonderfully (or will very soon) and still sooooo comfortable. Adore me has made bras and **** very easy to adapt to me for my changing body needs. I will continue to buy from Adore me for a long long time! Thank you!!!!!!!!!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"It was easy to select bra and clothing style, the box came with a great selection "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"**** and adorable styles! "
“Hello,
Thanks for taking the time to write this review!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I was an Adore Me customer for over a year. In the beginning everything went smoothly. They offer a standing promotion of buy 5 items, receive the 6th free. I reached the 5 item requirement more than once. This last time around, I had to buy 2 additional pieces before receiving the "6th" item free due to their lack of compliance with their own rules. One of my orders contained 5 items. Four of the 5 were promotional items, which understandably do not count towards the free item. However, the 5th item in the order was at regular price, and according to their own rules should have qualified. Also, one of my orders never registered with their system, which is why I ended up buying 7 qualifying items before I finally received the free one. I emailed and called many times, and received the same robotic responses from everyone I communicated with. It is really sad that a company would rather lose a customer than look closer at their own rules and see where they have made a mistake, and make it right with the customer. I would've continued to order from them had they just made this one issue right. I would've also continued to sing their praises to anyone looking to shop with them. Instead, I am now posting my frustration on every possible platform. Service is everything, and when customers spending hard earned money are treated as disposable, those companies should be treated the same way. "
“Hello,
Thanks for bringing your complaint to our attention.
We are so sorry to hear that you had trouble with your 6th free set deal. This is not the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best that such scenario will not happen again in the future.
After checking it, we can see that one of our customer service representatives already contacted you via email with an explanation of what happened here and added 200 VIP reward points to your Adore Me account.
We sincerely apologize for any inconvenience this unfortunate situation might have caused you and hope this has resolved your issue.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Have a lot to choose from. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Looks perfect, recommend."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"All of the ladies are absolutely amazing. They are very tentative to what your needs are and go above and beyond with their service. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"The bras, ****, etc. Are really cute! It's hard to find stuff this cute in plus sizes anywhere else. The bras were also comfortable around the band.
However, I used their measurements and found I was a 42 C. I ordered 3 sets. Tried the bras on when they (finally) got here and discovered I definitely wasn't a C. No biggie, thought I would exchange them for 42B. Only problem is they have next to NOTHING in 42B. I am 7 months post partum with my first baby and I wanted something that fit again since everything I own in maternity is too big and my pre pregnancy stuff is too small. So, it kind of sucked that they didn't have the cute styles in 42 B. Just "mom bras" if you will. No stylish lace and fun colors. Whatever, so thought I would just exchange for some pajamas. Can't Review the PJs yet since I STILL have not got them. The clothes are great if they have your size. Shipping and delivery take FOREVER. Also thought it was dumb that I couldn't use all my exchange vouchers on one transaction. I had to place 3 separate orders. "
“Hello,
Thanks for bringing your complaint to our attention.
We are deeply sorry to hear that it took so long for your order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We will definitely investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Moreover, we apologize for any inconvenience the sizing of our products may have caused. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance.
We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Slow delivery. Poor quality. Sizing isn’t right. "
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry to hear that it took so long for your order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We will definitely investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Moreover, we apologize for any inconvenience the sizing of our products may have caused. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance.
We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Charged 20 dollars for "damaged or dirty " items sent back that I didn't even try on. I'm over this company, canceling my subscription, thank you for reminding me."
“Hello,
Thanks for bringing your complaint to our attention.
We are so sorry to hear that your returned set has failed our warehouse inspection. It's not in our intention to suggest that you willingly and knowingly sent back a dirty item, nor that you have worn it. Even from trying on a set mishaps can happen due to the smallest of things like the smell of perfume or deodorant that leaves visible marks on the item.
In addition, since we are dealing with intimates, we are placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Nevertheless, we want to turn this Elite experience into a great one so as a one-time courtesy, we have now refunded the $20.00 penalty fee that was charged for it, back to your card. Please allow 1-3 business days for it to reflect back into your charged account.
To avoid experiencing this again - please make sure to send back any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received after the 30 days return timeframe, dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Over all I'm happy with my purchases, I really appreciate how easy it is to exchange items and get freebies. If I could improve the app, I would make sure the item thumbnail picture from the "cart" was a link to the item details/specs, and I would add a button for each item previously purchased, that said "buy again" so I don't have to search by name to find an item I really liked. "
“Hello,
Thanks for your review!
It helps us hear the truth about our products & services directly from you - our valued customer.
Indeed, your suggestion would be very helpful so we'll pitch this to the relevant team to see if they can add this feature to our Adore Me app moving forward.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
In the meantime – we are happy to help if you need assistance with anything else!
Best regards,
Adore Me
help@adoreme.com ”
"I love Adoreme bras! They are so comfy and add just enough spice to my outfits! The padded bras are not too much! Love them!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We strive hard to provide you with products you can simply adore and we are just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"Shipping correct items to me was a big issue ordered two separate times and both orders was wrong missing stuff or just wrong item sent to me "
“Hello,
Thanks for bringing this to our attention.
We sincerely apologize for any inconvenience this unfortunate situation might have caused you. This is not the experience we want you to have.
Rest assured this error has been reported to our warehouse team so they can look into it and we will do our best so that such scenario will not happen again.
Moreover, after initiating a more detailed investigation regarding your case, we can see that this has been addressed by one of the customer service representatives from our phone channel.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Easy to navigate site, pretty products, and it was easy to exchange for the correct size."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”