"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"It is always a pleasure to shop with Adore Me. I always get my selections in a timely manner. And the fashions are fabulous. "
"I ordered one originally and it was too big so I did a return and reordered the smaller and it was perfect."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"A majority of their lingerie was always tagged as New when it has actually been in their system for months. For those blessed in the chest, finding a bra was incredibly difficult each month when ‘new’ products come out, so I had to keep skipping the month close to a year until a new one sort of near my size came out. They’ll have bras in my size 30 band… but maybe 4 compared to 20-30+ offered for other sizes. Finally got the last bra to close out my free set and cancelled the subscription. I wouldn’t recommend this if you’re outside of A-D cup."
“Hello,
Thanks for your review!
We are so sorry for any inconvenience this unfortunate situation might have caused you. Rest assured it will be forwarded to our Design Team so they can look into this matter. We will also do our best to continuously improve and expand the sizes of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Great products, terrible Customer Service."
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
We are very sorry to hear that you had such an unpleasant experience. Rest assured that we will assess your complaint to deduct measures we can adopt to prevent issues of this nature in subsequent times and we do intend to act on it immediately.
After further checking your case, we can see that you have been contacted by our customer service representative via email and assisted you regarding all of your concerns.
We sincerely apologize for any inconvenience it may have caused.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"They charged my credit card two additional times past my original purchase. I thought it was a bogus company and was surprised when the product arrived"
“Hello,
Thank you for bringing your complaint to our attention and we are so sorry for any inconvenience this situation might have caused you.
Based on your account, you joined our VIP membership when you placed your 1st order with us. It is one of two payment options offered at the checkout and the other is the Pay As You Go. When selecting this, every 1st to 5th of the month, you'll be asked to make a purchase or skip which can be found in your account's Showroom and Dashboard. If you don't choose to skip or make a purchase, you'll see a $39.95 refundable store credit that can be used towards your future purchases.
We also describe this at the checkout, with email correspondence after your purchase and at the beginning of each month to make sure you have all the necessary information to fully understand this.
Even so, I'm confirming that you already unsubscribed from it effective May 7th and you're no longer a part of our monthly subscription.
We deeply apologize for any inconvenience it may have caused.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"I find Adore Me frustrating in several ways:
They have several different purchasing methods, and you have to really look into them before making a purchase or you could make a stupid decision. Frankly, I was just trying to get some new bras and did not spend time researching Adore Me in their FAQs before doing so. I was excited by all their styles and large bust sizes. Unfortunately, I discovered that most of the bras really don’t work for me and, apparently, if I want to return them, they each have a $5 restocking fee. So what I thought was free returns is not really free returns. If you make an exchange, there is not restocking fee. I had bought a BUNCH of bras because I wanted to try different styles. So now, if I don’t find suitable exchanges, I could be out like $40 because I want to return the bras which I thought would have fee returns. I know it’s my fault for not reading the fine print in advance, but it’s also BS that I would have to do so.
Additionally, you cannot buy the bras without matching ****. I find this truly bizarre.
And my office blocks the website because of intimate apparel (which… ok…) and in order to print the return label, I needed to access the website. I asked the customer service reps to attach the PDF to the email instead of sending me a link, and they wouldn’t do it. Eventually I remembered to download the PDF somewhere else and then I could print the download at work. But I don’t see why they wouldn’t help me with the simple request."
“Hello,
Thanks for your review!
It helps us hear the truth about our products and services directly from you - our valued customer.
We truly apologize for all the difficulties that you have encountered. This is not the experience we want you to have. As we aim to better cater to your needs in the future, we have shared your feedback with the relevant team for review.
Furthermore, we can see that you have been contacted by our customer service representative via email and assisted you regarding all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"The item was delivered quickly and the fit was correct for the size I wear. My husband had actually ordered it for me as a birthday gift."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Lots of repeat stock, and new stock NEVER in stock to buy. When you do purchase always delays. Need to improve selection "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry for any inconvenience this situation might have caused you. Rest assured it will be forwarded to our Creation Team so they can look into this matter. We will also do our best to continuously improve and expand the availability of products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I particularly like the VIP. It's so much fun being surprised every month and returning what you don't want is so easy. Very happy with Adore Me. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I love how easy it is to shop and exchange! Quick, easy, and affordable undergarments right to my door! The sizing guides are truly spot on too! Take the measurements just as directed and the perfect size is exactly what they recommend. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I appreciate the quality and fast shipping from Adore Me. It was time to upgrade from my cotton Major brand bikinis. I appreciate the lace, contour and fit! Thanks Adore Me!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”
"I called in for help I have had several issues and I was passed around to three people and none of them could help me I had to wait for an email for my issue to be looked into. They “can’t call me back” nothing is resolved. I was a huge fan. This really turned me off. I’ll be canceling my account. "
“Hello,
Thank you for bringing your complaint to our attention.
We always appreciate customers who let us know when things aren’t right as this will surely help us improve our products and services. Therefore, we have forwarded your feedback to the relevant team so they can look into it and we will do our best that such scenario will not happen again.
Moreover, after initiating a more detailed investigation regarding your case, we could see that it has been resolved since your order has been shipped.
We sincerely apologize for any inconvenience it may have caused.
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"Texture is not comfortable "
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear that you had an issue with your order. This is not the experience we want you to have with our products so your feedback has been forwarded to the relevant team. We will also do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs and wants.
For us to offer the best resolution here, can you please share the name of the item(s) in question?
You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com”
"quality is mediocre. Sizing varies a lot."
“Hello,
Thank you for bringing your complaint to our attention.
We deeply apologize for any inconvenience it may have caused. Your feedback has been forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We are also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I recently bought a very cute nightie. The price was good and the quality looked good also. What I didn't know when I placed my order was that by buying the cute nightie, I was subscribing to some kind of regular shopping. I'm not interested in buying new lingerie on a regular basis. I have plenty such items and don't really need more. I buy when I feel like I want something new. Thankfully, I got an email from you when it was time to order again. That's when I learned about the subscription. I was able to cancel the subscription. It's a shame, as I like the products, but I won't be ordering any more since I'll be automatically signed up for regular shipments.
Update: I just want to say, after reading your response, thank you for the information. I realize now that I should have been more careful. I did decide to "join the club", I just didn't realize it meant a subscription. I thought it would just put me on your mailing list. That's my bad! I'm glad to understand now. I'm also updating my rating, as this is the kind of customer service I appreciate! Also, I love the nightie. The quality is great!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
We sincerely apologize for any inconvenience this situation might have caused you. Based on your account, you joined our VIP membership when you placed your first order with us. This is one of two payment options offered at the checkout and the other is the Pay As You Go.
When selecting this, you have no obligation to buy every month. All you need to do is visit your account's Dashboard or Showroom before the 5th of the month and either shop or skip. We also describe this at the checkout page, with email correspondence after your purchase and at the beginning of each month to make sure you have all the necessary information to fully understand this.
Don't worry! You’re no longer a part of our monthly subscription since you've already unsubscribed from this program on April 10th. Going forward, you're welcome to shop directly on our site whenever you like and enjoy great offers using our Pay As You Go payment option or Elite membership for monthly deliveries of curated box selections.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”