"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Lots of choices but sizes are limited on many styles. Delivery was quick. I just wish I could return online orders to the store. "
"Even though I didn’t keep several items, the selection was great. I’m losing weight so I had to change my size. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Overall great experience; the items are quality and we rarely return any of the items usually 1 per box, its always exciting waiting for the next one to comes in and see what I am getting. Its like Christmas once a month. I wish the prices were a little cheaper which may lead us to laving eventually. look to spend 300$ per box which can add up quick. Great experience overall. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I ordered items and I never received them. The company sent outbnotget order nd I have not heard any thing , no merchandise or money , love the product , done doing business "
“Hello,
Thank you for bringing your complaint to our attention.
We deeply apologize for any inconvenience this unfortunate situation might have caused you. This is not the type of service we want you to get from us.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and provided you with voucher codes to replace the sets.
To avoid experiencing this again with future orders, we kindly recommend arranging, if possible, to have your orders delivered to a different location.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"It’s always awesome!!! Love their products, ease of checking out and processing order(s) in cart "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I found ordering what I wanted easy, returning items easy and getting missing items fixed quickly. I was pleased with the company all the way around."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I didn't like this suit, it flattened out my curves instead of enhancing."
“Hello,
Thanks for bringing this to our attention.
We are so sorry to hear that you didn't get a perfect fit with your order. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the sizing of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this, feel free to process an Exchange or Return in your Adore Me account so you can replace the set at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Loved my purchase so much! Thank you!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Found out that they expect you to sign up for a monthly subscription for lingerie otherwise they charge you ridiculous prices for one time purchases. Tried to purchase 3 for $30 underwear as advertised but when I received my package it only came with one pair. I attempted to contact them through email but never even received a response to a very nicely written email."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear you had some trouble redeeming our panty bundle offer. Please be informed that you picked only one panty and ordered just that one panty. Sadly, this is the reason why the panty bundle offer didn't apply to your Shopping bag.
To explain how it works:
Since we love offering flexibility and variety with our panty bundle offers, we offer our customers the option to choose themselves what panty styles they want to bundle up. Putting just 1 panty in the Shopping bag won't trigger the offer since we can't know a customer's preferences and can't assume that they want to order more of the same panty style so as to redeem a certain offer.
That said, you have the option to mix & match different panty styles when redeeming our panty bundle offers and to efficiently redeem them, you just need to choose the requested number of panties, like for example 3 panties to redeem the 3 for $30 offer, from that specific panty selection: https://www.adoreme.com/panties-sales
If you prefer to order the same panty style 3 times for example, we support that too! The only "rule" is to order the number of panties that's requested by the panty bundle offer which you want to redeem.
Even so, as a one-time courtesy - we have now added a $30.00 store credit which you can use to redeem the panty bundle offer, before it ends.
We deeply apologize for any inconvenience it may have caused and hope this helps!
Should you have any other questions or concerns, our customer care team is always happy to assist you.
Kind regards,
Adore Me
help@adoreme.com”
"Quick shipping. Quality product. As described. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Items are too skimpy for most bodies. Need more underwear that hides fat. Need full coverage bras."
“Hello,
Thanks for your review. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
Rest assured this will be forwarded to our Design Team so they can look into this matter and we will do our best to continuously improve and expand the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, you can check back on our site from time to time to see if your preferred item is available: https://www.adoreme.com/panties
We also replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"Heresy styles in colors I never thought I would see in my size. "
“Hello,
Thanks for your review. We appreciate it!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I ordered my very first set and I love it. It fits perfectly and looks great on my not so perfect body. Thank you for making for all body types!! "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"So happy when I open every box I got . More satisfying the colors how they choose "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I love Adore Me's variety and the simple exchange process. Quick shipping and no-hassle orders."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products and services directly from you - our valued customer.
We have shared your feedback with the relevant team for review as we aim to better cater to your needs in the future.
Feel free to let us know if you need help with anything. We are here to support you!
XO,
Adore Me
help@adoreme.com”