"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"The quality of the seams is not quality. I received a defective item.
After the first wash the seams came undone. "
"Shipping of my order was delayed"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you didn't receive your previous order on time. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I downloaded the app awhile ago and get updated when I have a store credit. There’s always a ton of selections and the quality is great! I love Adore Me "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Easy to use and love the product "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Everything AdoreMe is gorgeous, ****, and beautiful. I recommend fully. Washes great. Long lasting quality. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Adore me always sends me the wrong size bras even though I've updated me profile. I consistently have to return the complete box. I wish you guys would actually pay attention to your customers needs. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear you had such a terrible experience regarding your Elite membership. It is not our intention to create inconveniences for our valued customers and we always wish to ensure that all monthly Elite boxes are processed correctly, shipped, and delivered in a timely manner. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
In the meantime, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can also choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
We deeply apologize for any inconvenience it may have caused.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"site was so user friendly. found the perfect 1-piece in less than 5 mins:) can't wait for it to arrive! love the new "You're delivery status" timeline at the top of homepage."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"It is always hard for me to find the right size bras, but these bras were perfect! And they’re pretty!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Received all my items very fast! In one shipment!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Good quality items though it’s hard to get the right fit as with any online shopping. First delivery took over a month but when returning and reordering a replacement it was easy and that shipping was quick. Would recommend. "
“Hello,
Thank you for reviewing us!
It helps us hear the truth about our products and services directly from you - our valued customer.
We are so sorry to hear that it took so long for your previous order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have added $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Everything was easy and fast"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Refused to send an item I ordered and instead gave me a $5 store credit "
“Hello,
Thank you for bringing this to our attention.
We are so sorry to hear that there's a missing item in your order. This is definitely not the experience we want you to have.
As a quick solution for this unfortunate mishap, we have now issued a total of $14.95 store credit. You can use it to replace the Kourtney Thong whenever you like.
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"A lot of items I want to purchase are out of stock."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry for any inconvenience this situation might have caused you. Rest assured it will be forwarded to our Creation Team so they can look into this matter. We will also do our best to continuously improve and expand the availability of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"My shipment got sent across the country now I'm having to wait longer"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that it took so long for your order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have now issued a $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Also, we kindly for your patience and know that our shipping partner is still working to deliver your goodies as fast as they can.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"The order arrived on time. I will say I didn’t read the description I was expecting the bra material to be a little different however it was still good. It was my first time ordering a 36G bra. I had measured myself using a bra calculator. I got that size so I ordered it. Unfortunately the bra fit me too tight but again that was my mistake. Over all it was a great experience. I would definitely buy more."
“Hello,
Thank you for sharing your feedback about your latest order. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are sorry to hear that you didn't get a perfect fit with your order. As a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the set at your earliest convenience or receive a refund.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that your set was defective, and hasn’t held up to the test of time. This isn’t the experience we want you to have with our products.
Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times and we do intend to act on it as soon as possible.
Therefore, can you please share the name of the set in question so that we can be able to assist you?
You can either send an email to help@adoreme.com or call us at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”