"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I purchased using a promo code. Was very excited and I kept getting notice that there were shipping delays. Coincidentally I was informed the day after the promo ended that what I ordered was partially out of stock. If I had had more notice I would have purchased something else. "
"Excellent! The products are all really great the shipping is flawless and I’m really happy with them. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Used adore me years ago took a break and tried again hoping for improvement
Tried their elite box, got a serious variety of products, their guidelines for trying on are a little harsh for trying on at home. I got a penalty because they said I damaged an item which I know is not true, customer service sends generic scripts back and forth. If you use the swap feature on the elite box to change the size you don’t get to use any of your credit of discount which is ridiculous. Will not be returning, they are greedy and do not care about their customers "
“Hello,
Thank you for bringing your complaint to our attention.
We sincerely apologize for the experience you had and hope you give us another chance to earn your business.
After taking a look into your account to gain some further insight into how we may assist you at this time, we can see that you have been contacted by our customer care representatives and we already refunded the $20.00 penalty fee that was charged for your returned set as well as the $20.00 styling fee for your January Elite box. Please allow 1-3 business days for the full refunded amount to reflect back into your charged account.
To avoid experiencing this again - please make sure to send your unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Furthermore, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories! After editing your preferences, your next Elite box selections are compiled based on those preferences.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"I love the selection of the surprise **** pack"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I mean how many bra and **** sets does one need? I'll tell you the answer....a lot! Love em all!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I was leery about purchasing from the site after seeing an IG ad, but the purchase experience was easy, delivery was quick, and I'm really happy with the quality of the swimsuits I chose, especially given the affordable price. I will be buying from Adore Me again! "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I elected to have this shipped to my PO Box with expedited shipping. I was not aware that this is not an available option for PO Box delivery and was charged for expedited shipping anyways. After not receiving my package once notice of delivery had been received, I inquired about my missing items. As it turns out the confirmation shows they were sent to a different town than my address entered. Not only could they not locate where the package was actually delivered but also could not re issue my order. Their only suggestion was to place the order again myself once the refund was issued. The refund has not been issued and my purchase was 3/8/22. Not poor customer service, no customer service. "
“Hello,
Thank you for bringing your complaint to our attention and we deeply apologize for the experience you had.
After taking a look into your account to gain some further insight into how we may assist you at this time, we can see that you have been contacted by our customer care representatives and we already refunded the $229.70 that was charged for the missing order back to your card. Please allow 1-3 business days for the full refunded amount to reflect back into your charged account.
To avoid experiencing this again - we kindly recommend, if possible, to update your shipping address to a different one. We will also work with our shipping partners to further improve our overall shipping process as much as we can.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"Very easy to shop around and choose the items you want. And the box they send every month is great. Whatever items you don't want , you just send back."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"GREAT QUALITY AND GREAT CLOTHES"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Adore Me’s app is outstanding in every aspect. It is easy to navigate, has beautiful photos of both the product on a model as well as off the rack, gorgeous designs and materials, and a community within that is more than just a brand. It’s an entire culture.
Once I subscribed, I’m charged $39.99 and I’m able to shop for new sets. Whether it’s bras and ****, lounge & sleep, corsets & bustiers, or teddies & bodysuits, I find something I love! Every time I have ordered, it has shipped quickly. The app allows me
to view and track my order. If there is a delay of any kind, I am notified via email and reassured my items will be coming.
Customer service is beyond words. They have a staff that truly cares. Exchanges are easy and only an email click away.
Highly recommend and look forward to remaining a loyal customer. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I received a 32 a I'm a 32 c how do I return it for the bigger one?"
“Hello,
Thank you for bringing this to our attention.
We are very sorry to hear that you had an issue with your order. This error has been reported to our warehouse team so they can look into it and we will do our best that such scenario will not happen again in the future.
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We sincerely apologize for any inconvenience this unfortunate situation might have caused you and hope this helps!
Don't hesitate to reach us if you need further assistance. We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"Hi! I am a member and almost everymonth I try to check out and site does note allow me to get past order summary to pay. The only way is through google pay. Very frustrating."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. This is absolutely not the kind of experience we would want you to have.
As we always strive to further improve all aspects of our products and services, we have forwarded this case to the relevant team and we do intend to act on it immediately so you won't experience this glitch again in the future.
In the meantime, as an alternative remedy for this unfortunate mishap and since you're having trouble at the checkout, we kindly recommend selecting your preferred payment method before ordering. You can do that here, while logged in to your Adore Me account: https://www.adoreme.com/payment/creditcard
We apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"My first order i liked until I washed it. The shirt lost its shape. So many wrinkles that wldnt even iron out! My first Elite box was a joke! I did the questions for my profile. But I got colors and styles that I ask to never recieve! AND then after I sent back all but one outfit. I was charged over $30. I didn't even try everything on. But you claimed there was a hair on something. And a smell on something. And some items wear missing. Really!!! I cancelled my membership. And still got the second Elite box. I didn't open anything!! And sent it all back!! I think Adore Me is a rip off!! "
“Hello,
Thank you for bringing your complaint to our attention and we sincerely apologize for the experience you had.
After checking it, we can see that the sets you sent back from your January 2022 Elite Box didn't pass the warehouse inspection and were tagged as dirty.
Just to be open with you - since we are dealing with intimates, we are placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
Even so, we want to turn this Elite experience into a great one so as a one-time courtesy, we have now refunded the $35.00 that was charged for these sets back to your card and you should see it back in your charged account within 1-3 business days.
To avoid experiencing this again, kindly return your unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Furthermore, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories! After editing your preferences, your next Elite box selections are compiled based on those preferences.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"I feel **** in all the items I’ve bought from AdoreMe!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"You buy from here once and they’ll start charging you a monthly fee!"
“Hello,
Thanks for your review!
We are so sorry for any inconvenience this unfortunate situation might have caused you. Please allow us to shed some light on what happened here.
Based on your account, you joined our VIP membership when you placed your first order with us. This is one of two payment options offered at the checkout and the other is the Pay As You Go.
When selecting this, you have no obligation to buy every month. All you need to do is visit your account's Dashboard or Showroom before the 5th of the month and either shop or skip. We also describe this at the checkout, with email correspondence after your purchase, and at the beginning of each month to make sure you have all the necessary information to fully understand this.
Don't worry! You’re no longer a part of the monthly subscription since you've already unsubscribed from this program on March 12, 2022.
Going forward, you're welcome to shop directly on our site whenever you like and enjoy great offers! You can try our Pay As You Go payment option or Elite membership for monthly deliveries of curated box selections.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry for any inconvenience this situation might have caused you. This is not the experience we want you to have.
Rest assured that we will do our best to continuously improve and expand the availability of the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
We will also keep you posted on our new promotions, discounts, offers, and free gifts every month.
Furthermore, to express our apology in more than just words, we already issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”