"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Products came about a week later than expect. Sizing not true to fit but overall not bad. I think I will just stick to buy bras from department stores and use adore me for throw away lingerie."
"I like adore me because I’m curvy an it’s hard to find the right fit and adore me allows me to find the right fit by letting me exchange items until we find the dream fit to look **** "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Very easy and straight forward"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"$50.00 plus order was never received-after 30 days of exhaustive efforts to try and get a refund or credit-still nothing. Quality of products that I have bought is poor."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that you haven't received your order at this time. Indeed, delays are highly regrettable, especially this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and provided you with voucher codes so you can reorder at your earliest convenience.
To avoid experiencing this again - we kindly recommend, if possible, to update your shipping address to a different one. We will also work with our shipping partners to further improve our overall shipping process as much as we can.
We sincerely apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"Not bad looking but not very quality material. I bought one night gown that is intended to hold up the ****, but it just doesn’t work well for women in the XL range because of the crap quality of material."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you have an issue with your order. As we always strive to further improve all aspects of our products & services, we have forwarded your feedback to the relevant team. Rest assured that we will do our best to continuously improve the quality and styles of the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We sincerely apologize for any inconvenience it may have caused.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I order two items. One of the items had three holes on the side of the night gown. Totally disappointed. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that you didn't receive your set in pristine condition. This is not the experience we want you to have that's why we already reported it to our warehouse team and we will do our best that such scenario will not happen again.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for any inconvenience it may have caused and to express it in more than just words, we have now issued $10 worth of store credit to your Adore Me account which is available for use whenever you like.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Received my package almost a week after expected delivery date. Otherwise satisfied. "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your latest order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have now issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"I ordered 4 bra and **** sets. The **** all fit however none of the bras fit at all. It appears the products may best fit women with a larger bust. I wear 34C and would have to drop to an A to get these bras to fit"
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you didn't get a perfect fit with your sets. As we always strive to further improve all aspects of our products & services, we have forwarded your feedback to the relevant team. Rest assured that we will do our best to continuously improve the sizes and styles of the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for any inconvenience it may have caused.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"They were in communication regarding shipping speed and I had no issues at all! Pleasant experience! Very satisfied!"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I bought my first 3 sets as a VIP. After I finished it showed in my dashboard that I had 3 sets going towards earning my free set. The next day I decided to order 2 more since I was only 2 away according to the tracker. After I ordered those 2 it didn't update. I waited until Monday because I wondered if it was not updating since it was the weekend. It still hadn't changed on Monday so I called customer service. The woman on the line was very nice and I don't blame her for what happened, but she informed me that my first 3 sets only counted as 1 so I had a total of 3 instead of the 5 I expected after making my second purchase. After she understood what I was getting at and how my tracker showed that I had 3 after my first purchase and didn't update to 5 after my second she offered a $10 credit for my inconvenience. This was frustrating because I had already bought 5 sets which would mean I should have earned a free set, but because of a computer glitch on their end I would have to buy another 2 additional sets. I'm very frustrated and will be cancelling my VIP membership because of this. This was my first experience with Adore Me and it has put a sour taste in my mouth and the whole thing felt very bait and switch."
“Hello,
Thank you for bringing your complaint to our attention.
We truly apologize for any confusion that might’ve appeared about your 6th free set deal. This is not the experience we want you to have so please allow us to clarify things for you.
After checking it, we can see that you've earned a total of 600 VIP reward points for your second order however, it didn't show up immediately in your Adore Me account because it was still not shipped out by our warehouse at the time you contacted us.
Even so, we can confirm that you've successfully redeemed the free set in your next order!
Just a refresher on how this works: every regular priced set you buy on our site counts towards your "6th free set" deal.
You can track its progression directly from your account’s Dashboard: a bra will light up in your account's bra counter for every full regular priced set you purchased and once your order has been shipped.
As soon as the 5 bras are lit, you can redeem your 6th free set! To redeem it, you just need to add any set into your shopping bag and proceed to checkout, where the reward points will automatically apply and this will deduct $39.95 from the set's price.
Just a heads up: any sets bought with certain offers, like BOGO or discount ones, don’t count towards the 6th free set deal.
When you apply an offer in your bag, it mentions underneath each set/item in the bag if reward points (200 reward points equal 1 bra in the 6th free set counter) for the free set are awarded by using that offer.
We hope this information helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"I really enjoy ordering and picking out stuff with my husband right here conveniently from our home. But I have &d some issues when some of the items don't fit me and these are the s.e size as other items.....that I wear. It may not be the size I wear in a different brand in thatsame size. So I have extra stuff I can't Even wear. Love everything else. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that you didn't get a perfect fit with your sets. As we always strive to further improve all aspects of our products & services, we have forwarded your feedback to the relevant team. Rest assured that we will do our best to continuously improve the sizes and styles of the products that we currently offer to accommodate our customer's needs and wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We sincerely apologize for any inconvenience it may have caused.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Found a few great pieces. Wish there were more per box that fit my likes."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
A great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your Adore Me account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can also choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
Hope you love your next selection!
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"Placed an order for three lingerie pieces for Valentine’s Day and I’m glad I did. The items were shipped rather quickly and they fit wonderfully. My fiancé was impressed! I will definitely purchase from again. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I ordered the wrong size and wanted to exchange the two bras I bought. The return policy is amazing and hassle-free!! I wish all companies followed the same policy and procedure! It was stress free and easy. I love the bras and will buy again!! Thank you! "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I’ve been ordering from tons of underwear places because I like to spread the wealth —but the only one I re-buy from consistently is Adore Me! And whenever I have needed to return anything, they make it quick and painless! They truly care about their customers."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that your order didn't arrive on time and you didn't get a perfect fit with your sets. This is not the experience we want you to have with us.
Please know that packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
Moreover, kindly process an Exchange or Return in your Adore Me account so you can reorder at your earliest convenience or receive a refund. Rest assured that we will do our best to continuously improve the sizes of the products that we currently offer to accommodate our customer's needs & wants.
We truly apologize for any inconvenience it may have caused and to express it in more than just words we already added $10 worth of store credit to your Adore Me account which is available for use whenever you like.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”