"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"The website was easy to use. I got the suit in the time it said. And it fit super well..thanks."
"I was wearing a 32DD push up with Victoria's Secret for years. The band always wore out and it was too big. Adore Me carries a 30DD as well as 30DDD. I went with the DD and it ended up being a little small. But now I know there's a place with a compatible band size. Only problem is that the band itself is narrow and can accentuate back fat. I would like it to be wider and more smoothing."
“Hello,
Thank you for your feedback about your latest order. This information helps us to hear the truth about our products directly from the source that matters the most, you!
We are sorry to hear that the product you received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. We'll do our best to continuously improve and expand the styles and sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Since it’s our constant desire to provide quality services and products for our clients, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send back the sets for a refund or a replacement.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love it❤️ I was very impressed and happy "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Been shopping with AdoreMe for just under a year. Products are always beautiful and great quality. Shipping is always timely too!"
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The best lingerie!!! I love there sets. Reasonable priced and good quality. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Great swimsuit, great customer service! I’ll definitely buy again, the whole process was easy and the products are well made."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I absolutely love adore me! It’s perfect every time! They never disappoint!"
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I love Adore Me! Their shipping is fast, and their sizing it spot on. Everything I've ordered has been very high quality and cute!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The first time I've ordered bras that have fit right out of the box. I'll continue to be a customer!"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Shipments take long time for delivery "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your previous order to reach you. Packages take 3 to 6 business days to deliver with the priority shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Also, we have already refunded the amount you paid for the shipping fee.
Amount :: $3.95
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I didn’t receive all my items and I emailed customer service and no one responded! "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that the Luppa set in your latest order is missing. We'll be sure to pass this incident to the relevant team for further investigation and to prevent this from happening in the future.
To quickly have this fixed, we’re happy to offer you a voucher code which was already sent to you separately. You can use that to replace the missing set at no cost.
Just copy-paste the voucher code we've sent into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I was able to find the styles and colors I liked finally but it took almost 2 hrs because I could find my size in one piece of the set but not the other."
“Hello,
Thank you for your feedback about your latest order. This information helps us to hear the truth about our products and services directly from the source that matters the most, you!
We'll do our best to continuously improve and expand the styles and sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Also, we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Sizing is not accurate when it comes to bras"
“Hello,
Thank you for your feedback about your latest order. This information helps us to hear the truth about our products directly from the source that matters the most, you!
We are terribly sorry to hear that the bra you received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. We'll do our best to continuously improve and expand the styles and sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Since it’s our constant desire to provide quality services and products for our clients, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send back the set for a refund or a replacement.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"In love with my set they are beautiful "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"So I ordered a corset that I figured was my size and when I got it it didn’t fit. I spent a while trying to get it to fit and then somehow the tag fell off in the process so I couldn’t even return it."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you didn't get a perfect fit for your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
This is not the type of product we want you to receive or remain "stuck" with. We'll do our best to continuously improve and expand the sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Since it’s our constant desire to provide quality services and products for our clients, you can still send this back to us so feel free to return this set for a refund or replacement.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”