"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I was charged for monthly "styling fee" never received box for that month. Constantly receiving emails about my boxes being returned with damaged goods. Customer service blew it off and offered a refund for all charges. "
"I love shoooing with adore me. They always choose styles I would like and perfect for "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Every month is it a very special surprise and my husband loves it too.
"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The items sent wet not so good and trying to get anywhere with customer service was horrible."
“Hello,
Thank you for your feedback about your latest box selections. This information helps us to hear the truth about our products directly from the source that matters the most, you!
We are terribly sorry to hear that your Elite Box wasn't perfect this month. That's definitely not the way we want your Elite experiences to go and the type of item we want you to receive or remain "stuck" with. To make sure that you’re receiving styles that you simply adore is by updating your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Since it’s our constant desire to provide quality services and products for our clients, you can mark your unwanted sets as return in your box’s online return form while your 7 day try-on period is active. After that, you can send them back using the return label found underneath the shipping label affixed on the box.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"I am so appalled at the moment with the terrible customer service I have received and the ridiculous policy that Adore Me has of denying its members the sale prices for the items in the monthly box. As you may know, Adore Me is based on a membership that you must have, which requires you to either buy lingerie every month or login on time to cancel your box each month that you don't want to make a purchase. But, guess what? If your box contains items that you want to purchase and Adore Me happens to be having an online sale in which the same items are on sale, you do not get the sale price for anything. In other words, you must know if they are going to have a sale and cancel your monthly box and order pieces online in order to receive the sales prices. You are charged a non refundable fee of $20 for monthly receiving the box of lingerie, which they allow you to apply towards keeping any items in the box. This essentially means that you must purchase a set from the boxes you receive or you will be throwing $20 in the trash. So even if I decided to go to the trouble of returning every item in my box just so that I could purchase them separately online in order to get the sale price, I'd lose that $20. It's ridiculous and insulting. This month they had two sales with relevant discounts that I was unable to benefit from because I received my box. The customer service is horrible. They are unapologetic and cold and totally unwilling to be fair. I do not recommend Adore Me and I will be getting out of this membership immediately.
Tip for consumers:
Do not fall for it. It’s not worth it. The customer service is appalling. The quality isn’t that great. The sales model is scammy.
"
“Hello,
Thank you for your feedback! We are very sorry for any inconvenience the pricing of our products may have caused.
Kindly note that our prices vary depending on how you choose to shop with us: you have the option to be a monthly VIP member, get styled with our Elite box subscription, or shop whenever you want as a Pay-As-You-Go customer.
The promotions on our site are redeemable only by existing Pay-As-You-Go shoppers or VIP members, it cannot be applied for Elite sets at this time. As we continuously work on improving our products and services, rest assured that your feedback has been forwarded to the relevant team to be reviewed so we can accommodate our customer's needs and wants.
Furthermore, after initiating a more detailed investigation regarding your case we could see that you have been contacted by our customer service representatives and confirmed that your styling fee for the latest box was applied as a credit to the set you kept.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I absolutely love this set!!"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me set. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Cute items but everything in my size was sold out for most items"
“Hello,
Thank you for your feedback!
We're happy to share some helpful deets about our products’ availability.
For the sake of variety, many to most of our sets are only available for a limited time.
In case you miss out on a set you like - we replenish many popular items around the middle of every month so check back from time to time to see if your preferred set is already available in your size.
We also have a brand new collection with tons of great new products during the first week of every month.
In the meantime, your feedback has been forwarded to our Design Team so they can look into this matter. We'll do our best to continuously improve and expand the styles and sizes that we currently offer to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"All of the products are wonderful but I just don't understand or believe in horoscopes. Maybe I'm just not informed on why you send out horoscopes to your subscribers. Honestly that's the only thing that is off putting about the company."
“Hello,
Thank you for bringing this to our attention.
We are very sorry for any inconvenience this situation might have caused you.
Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible. Therefore, we would like you to know that we have already unsubscribed you from receiving this kind of email.
We would like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I can find the racerback bras for summer tops, even under winter sweaters. The **** are fantastic. Fit great, soft on my skin & pretty, as are the the bras."
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The site took a second to navigate but it was overall a good experience and the quality of my purchases was great."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I love the prices on AdoreMe and I like that I get the deliveries in a good time."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Everything fit perfectly and the price was great "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"All of the stuff that I have got has been comfortable and has fit well. Shipping has been pretty quick!"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I placed an order on May 19, with expected delivery date of May 27-June1. It is now June 4 and I still don't have my order. It hasn't even shipped. I've sent multiple customer service requests and they are like robots and repeat the same lies. I was promised on June 1 that my order would ship next day but after follow up, that was a lie and the order is still "processing". I called customer service again today and was told that the order did not ship and they are taking health and safety precautions in their warehouses. Bogus lies each time and no expected delivery date. I'm planning to start a dispute with my credit card company because I think this company is probably a scam. I've checked their social media pages and they're are no negative comments, which leads me to believe they are deleting any bad comments. Buyer beware.
UPDATE::::
STILL HAVEN’T RECEIVED ANY SHIPMENT. THE REPLY TO MY REVIEW IS THE EXACT SAME CANNED RESPONSE THEY HAVE GIVEN ME SEVERAL TIMES ALREADY. THE ITEMS NEVER SHIP NEXT BUSINESS DAY AS THEY KEEP PROMISING. I WILL REPORT TO BBB.
DO NOT ORDER FROM THIS COMPANY!!!!"
“Hello,
Thank you for bringing this to our attention.
We are terribly sorry to hear you had such an unpleasant experience with the shipping of your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
The delay is caused by the safety measures which we’ve implemented in our warehouse last year, meant to protect our staff and the processed packages, and even though we’ve since adapted to the new rhythm and dynamic, processing delays sometimes appear. This is coupled with the fact that our warehouse is currently a bit backed up due to a recent increase in sales.
We know you're counting on us to ship out your order in a timely manner so that's why we'll take the needed steps so it can ship out by the end of the next business day starting today.
After it'll ship out you should receive it within 5-8 business days after the ship date. Rest assured we will be working alongside our shipping partner so you'll get to enjoy it even sooner than this.
Again, we'd like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"My girlfriend has had nothing but issues with her subscription. Wrong items sent, missing items, horrible return service. Example. Returned a item because it wasn’t shipped with matching part of the set. They rejected the return. Why? Because it was missing a piece. Seriously, hence why she was returning the item. The subscription seems designed to trap you. Along with the poor service"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
After checking this, we could see that your return is still on its way back to us and since we're unable to receive this within the 30 days return period, the set was already tagged as missing and you were charged for the penalty fee.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We noticed that you were not provided with a refund yet per your request, which we deeply regret. Please allow us to make it right for you as we don't want to dim your experience for you're truly an important part of this community.
As a courtesy, we have already refunded the amount charged for it.
Amount :: $25.00
Kindly allow 1-3 business days for the full refunded amount to be available in your charged account.
Again, we'd like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
As a lingerie company, we place great importance on the sanitary aspect of our services & products. For this reason, all returned items go through a sanitary inspection when received in our warehouse. We could see that the Romina Plus set from your March Elite box didn't pass the inspection and was tagged as dirty.
It's not in our intention to suggest that you willingly and knowingly sent back a dirty item, nor that you have worn it. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume, or deodorant that leaves visible marks on the item, and in such cases, our warehouse immediately rejects the return.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a replacement or refund to those who contact us and explain the situation. We noticed that you were not provided with a refund for this per your request, which we deeply regret.
Please allow us to remedy this by offering a full refund for the penalty fee.
Amount :: $20.00
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
To avoid getting charged, make sure to send back any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”