"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I love the variety of lingerie they have available everything is amazing! "
"Shipping A+, Style A+, Fit A+, Hubby Surprised Face ...Extra Credit. The quality and fit actually surprised me because I haven't had the absolute best of luck with on line orders lately. Everything was just perfect and pretty ☺"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The bra arrived quickly and is super cute! "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My fourth Elite box is still not curated and I just received an email that they can't curate it due to low stock of inventory. They're trying to blame me. I have over 100 styles favorited for them to choose from to create a box. So that's a load of you know what.
I ordered a bra set. They canceled it, saying it was out of stock. Gave me a voucher, not a refund!
I go to look at the product supposedly out of stock and it's showing available in my size, so I order it, free shipping. It's been processing for over 6 days.
However, i made a separate order with expedited shipping and the processing was compete within a couple hours.
They do not care. Two emails to customer service and in response, I received two canned replies. They were two different customer service reps who wrote the exact same response, regardless of what I was saying.
They said they'd escalate my box being curated. I asked them both to escalate it. Neither did and now they're saying it's my fault i didn't choose enough styles so they can't curate my box.
Awful customer service. Terrible practices. I'm beyond disappointed. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest Elite box and order. We'll be sure to pass this incident to the relevant team so they can look into this matter and prevent this from happening in the future.
To share some good news - we already shipped out your May Elite box. Packages usually arrive within 5-8 business days after the ship date. Rest assured we're working alongside our shipping partner so you'll get to enjoy it even sooner than this.
In regards to your canceled order, we could see that you have been contacted by our customer service representatives who have sent explanations and you were already refunded for it.
Refunded amount:: $42.49
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I have a difficult time finding affordable, attractive bras and swimwear in my size. The size and fit guides on many websites are no help. I got a bikini and a one piece from Adore Me, and both fit and look great."
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Always great products, always delivered within the expected time or I have been notified about a delay.... great selection of products....love "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I was so beyond excited to join the Adore Me Elite Subscription Box and decided to give it a shot for my upcoming wedding / honeymoon. I subscribed just about 5 weeks before my wedding and was given a 1 week estimated time of delivery (ETA was March 23rd). I waited anxiously and saw nothing change on my account, no box was curated, no shipping label or tracking number, no nothing. In the next 4 weeks leading up to my wedding, I contacted Adore Me's customer support 4-5 different times. Every time, I was reassured that my box was in the process of being curated and would be shipped within 1-2 business days. Clearly this was a lie used as a means to keep customers calm. After a month, I got a notification that my account was about to be charged for the next month of this subscription, yet I still had not received my first month's box. I was frustrated beyond belief and thought I should just cancel and give up. When I called to do so, I was informed that since my box was being curated, I could not cancel and I could not get a refund even thought they were now over a month late on my box. Ridiculous. FINALLY, more than 5 weeks later,...I got an email that essentially said that didn't have anything in my size at all and my box was being cancelled. I am a size Large, so I am not some funky size or anything. It took them 5 weeks on a monthly subscription box just to tell me they weren't going to fulfill my order. This is such a scam and one of the most frustrating experiences I have ever had with online shopping / subscription box services. Absolutely horrendous in every way!"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your Elite Membership. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
To share some visibility on what happened – the Elite sets that matched your style profile were no longer available in your preferred sizes and because of which your Elite box was canceled.
More than words, we want to keep the Adore Me experience amazing for you. This is why we've already refunded you back to your card for the amount of $20.00, which was charged for the styling fee.
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
Rest assured that your case has been forwarded to the relevant team so they can take the necessary measures and avoid such occurrences in the future.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"My orders ALWAYS come days before delivery is expected. Forever a happy customer!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"As a Plus Size lady I was a bit worried about the fit.
This beautiful suit came super fast and fit perfectly.
I am so excited to wear it to the beach next week!
Thank you ADORE ME!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I love my new sports bra. I loved my first one so much I had to purchase another one in a different color. This sports bra is like no other. It has cups like a regular bra but fits like a sports bra which makes this bra super supportive and comfortable. True to size. I'm a 40DD and it fit perfect. Shipping was super fast. I've bought a lot of items from adore me and they never disappoint me!! Adore me you have a customer for life!!4"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I received my order on a timely fashion and HE was satisfied with it "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Their customer service is amazing. They always keep you up to date about processing and shipping. Would definitely continue to be a customer. "
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I had my order so fast that I didn’t realize I received it. I’ll be ordering again. ☺️"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I wore my latest bra yesterday. For the first time in I can't remember how long, I did NOT have to adjust my straps back onto my shoulders or pull the bra down because it was uncomfortable. Think I've finally found a company that I'm going to love for all my unmentionables!!!"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I have ordered many products and have not been disappointed. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”