"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"They sent me the wrong thing. Then I had to find access to a printer and box to mail the incorrect item back and have to wait a couple more weeks for the correct item to arrive. The item I paid for was $40 and the gave me a $10 credit for the site and I won't even use it. It is all a pain honestly."
"Still waiting over a month to be refunded!"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry you had such a terrible experience regarding your return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer service representatives and you were already refunded on July 16, 2021.
Total refund amount: $58.36
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
If you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I sent back all I didn't buy plus something I paid for and still got charged !!! So I'm thinking "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear you got charged for your Elite box's sets even though you sent them back to us. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It looks like your return was never received at our warehouse and since we could see there's no tracking movement for it, this means it might be lost in transit at this time.
Even so, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We noticed that you were not provided with a refund yet per your request, which we deeply regret. Please allow us to make it right for you as we don't want to dim your experience for you're truly an important part of this community.
As a courtesy, we have now refunded the penalty fee.
Amount :: $79.90
Kindly allow 1-3 business days for the full refunded amount to be available in your charged account.
Again, we'd like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
"Loved the styles and such that this site provides but they always run out of stock of nearly all sizes. If you don't purchase something right when it pops up, it's usually out of stock or low on stock. It got somewhat annoying, plus on top of that lately they haven't been shipping out right away so it takes a couple/few weeks to get your order. The customer service is super friendly and I understand that they are super busy and shorthanded, it's just frustrating. The stock is what made me cancel the subscription though. Beautiful pieces and good quality! Overall, I do recommend this site."
“Hello,
Thank you for your feedback! This information helps us to hear the truth about our products and services directly from the source that matters the most, you!
We are very sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
We'll do our best to continuously improve and expand the sizes and styles that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Moreover, we replenish many popular items around the middle of every month so check back from time to time to see if your preferred set is back in stock and we have a brand new collection with tons of great new products during the first week of every month.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"I love the idea of getting at least a new set every month. Many of the sets are really nice, but I've been a VIP for 7 months now..nothing is every in stock in my size especially if there is any kind of sale,, processing and shipping with every order takes 2+ months, and the last few sets I've received the quality- stitching is getting worse. Ive wrote adore me asking about the issues but I received a blanket response. Sadly, I'm waiting for my last 3 sets to come in the mail and then I'm finding somewhere better for my money"
“Hello,
Thank you for bringing this to our attention.
We're very sorry to hear that the experience you had was less than perfect. We would like to sincerely apologize for any and all inconvenience this unfortunate situation might have caused you.
It is not our intention to create inconveniences for our customers while ordering and we always wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
Even though we do our best to ensure that we provide 1 to 2 business days processing time and 5 to 8 business days delivery with the free shipping method, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"The products are consistently high quality (and they fit!!) and AdoreMe lets me know about the progress on my orders. If something will be a few days late they tell me so I know when to expect a package. I have ordered many times and have been happy with every product. The bras fit, are made with high quality materials and are **** without being too over the top. I love AdoreMe!!"
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I have been totally impressed with the quality of the products. I had a low expectation
Level based on former services like this type, but you all are Killing It!!!
I am a hard to fit lady, top 38 DD bottom size12 and both the bathing suits I have ordered as well as the lingerie fit great and have washed well. The lingerie is amazing, very soft lace and **** styles, I am very happy and the pricing is reasonable.
The first order was very delayed but I’m chalking that up to residual COVID issues. The last two orders were received promptly. Keep up the Great Work!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The product is good, if it arrives. My first order was delayed over 30 days. The second order was delayed by 10 days and when I reached out expressing concern that the tracking information was still reflecting only a “label created” notice, I was told to be patient…”it is likely well on its way to me.”??After 4 weeks of not still receiving my package, I was given “credit vouchers” to find new items. Well, inventory is no longer the same and the items I want are not in my size now. I should have been refunded and granted credits. I’m disappointed. "
“Hello,
Thank you for bringing this to our attention.
We are terribly sorry to hear you had such an unpleasant experience with the shipping of your orders. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards us.
It looks like your latest order is lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we have already refunded the amount you paid for the missing order.
Amount :: $74.90
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I was excited to try Adore Me's Elite box. I love the concept of a stylist picking out a curated selection of items for me to try on in the comfort of my own home. A few of the items didn't fit quite right, so I returned them.
Shipping the box with return items back was a super easy experience. I was charged for the items I kept, and then I thought everything was good to go. I would have given 4.5 stars at this point (docking half a star because the leggings they sent were completely not my size).
However, fast forward more than two months, and I received a $60 charge to my credit card. Adore Me emailed saying three of the four items I returned were "Damaged." The customer rep on the phone was nice enough, but couldn't provide any more details on why these items were marked as damaged. One pair of leggings were literally too small for me that I couldn't get them past my calves, so I immediately folded them up and put them back in the box. Yet this time was marked as damaged. The customer rep said that because it was my first time having a return marked as damaged, she could process a refund for me, but this experience makes me nervous to order from Adore Me again.
TL;DR - I like the items I decided to keep, but there is not transparency on why a returned item is deemed "Damaged". I would not recommend."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It is not in our intention to suggest that you willingly and knowingly sent back dirty items, nor that you have worn them. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume or deodorant that leaves visible marks on the item.
In these cases, our warehouse immediately rejects the return as the items can no longer be restocked. As you can understand no client would want to receive lingerie that is not in an impeccable state. We have to have a very strict sanitary inspection.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We noticed that you have been contacted by our customer service representatives and you were already refunded for the penalty fee.
Amount :: $60.00
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"Too long to put in this box."
“Hello,
Thank you for bringing this to our attention.
We are terribly sorry to hear you had such an unpleasant experience with the shipping of your Elite boxes. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards us.
Normally, Elite boxes ship out after 1-2 business days of processing but sadly we had some processing delays in our warehouse.
These are caused by the safety measures which we’ve implemented in our warehouse last year, meant to protect our staff and the processed packages, and even though we’ve since adapted to the new rhythm and dynamic, processing delays sometimes appear.
This is coupled with the fact that our warehouse is currently backed up due to a recent increase in sales.
We don't want you to experience such delays with future boxes so that's why we're already actively working on long-term solutions and rest assured that your next Elite boxes will be shipped out in a timely manner.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Great items easy to do thx"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The first few months were great. Then I didn’t receive a box from Oct until Jan. I checked several times to see why, I was always given a precomposed answer without any resolution. Cancelled my membership "
“Hello,
Thank you for bringing your complaint to our attention.
We're deeply sorry you had such a terrible experience regarding your monthly Elite box subscription. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Upon further investigation, there's a technical issue because of which your stylist unable to create your Elite boxes for the past months. Since you already unsubscribed from our Elite Membership on June 1, 2021, you'll no longer receive a monthly shipment but you're still welcome to shop directly on our site whenever you like. Orders placed online quickly go through without any problems.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed. We'll do our best to continuously improve our products and services to accommodate our customer's needs and wants.
Once again, we would like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"All my ordered are taking forever to be shipped "
“Hello,
Thank you for bringing this to our attention.
We are terribly sorry to hear you had such an unpleasant experience with the shipping of your orders. We truly understand how important it is for you to not only receive quality products and services but also receive your package in a timely manner.
The delay is caused by the safety measures which we’ve implemented in our warehouse last year, meant to protect our staff and the processed packages, and even though we’ve since adapted to the new rhythm and dynamic, processing delays sometimes appear. This is coupled with the fact that our warehouse is currently a bit backed up due to a recent increase in sales.
As a courtesy for the delay, we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
We don't want you to experience such delays with future orders so that's why we're already actively working on long-term solutions, so your next orders will be shipped out in a timely manner.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"For once- I decided to do something for me and I got the link that box from adore me- every box I received- i would look/try the items i liked and Each box had something that I would keep. The other item I immediately re-boxed and shipped back. Things were fine until one time I got an email saying the items I returned were damaged and I would be charged…. Concerned, I called and spoke with someone who told me that damaged doesn’t always mean damaged by me (which is good because I know I didn’t do anything to it) and that if the package is damaged from shipping then it will be marked damaged and buyers would be charged…. Um- what?! That’s crazy. Thankfully she told me she would wave the charge and that was that. Or so I thought. The next two boxes I received and shipped back- I also got an email saying one or more items were “damaged” and that I would be charged. I quickly call again but now- no one will help me. EVEN THOUGH I DID NOTHING TO THE PRODUCT. I told them I wanted to cancel- they sent me a link and I did. They told me I would receive one more box- I looked it over, tried some of it on and decided to keep the items I tried on. The only thing I sent back were a pair of yoga pants that I didn’t even try on. I opened them and saw they didn’t have pockets I decided that I didn’t want them- they immediately went back into the box. I shipped them back and a few days later I received an email saying they were damaged and I was going to be charged. I emailed customer support telling them that they were in PERFECT condition because I didn’t even try them on- I got an email back basically saying “tough luck” and I was being charged and there wasn’t anything they would do.
This place could be so great- especially for busy women/moms who can’t go shopping alone ( I have 4 kids) it really is a disappointment that it turned out this way. I am refusing to pay for my last box. As they have taken almost $200 away from me for products that I don’t even own. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It is not in our intention to suggest that you willingly and knowingly sent back a damaged or dirty item, nor that you have worn it. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume or deodorant that leaves visible marks on the item, and our warehouse immediately rejects the return.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We noticed that you were not provided with a refund yet per your request, which we deeply regret. Please allow us to make it right for you as we don't want to dim your experience for you're truly an important part of this community.
As a courtesy, we have already refunded the penalty fee.
Amount :: $20.00
Kindly allow 1-3 business days for the full refunded amount to be available in your charged account.
Again, we'd like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
"Having a subscription to adore me is like playing Russian roulette. For six months I had the subscription but only three times it fired off, two of those times it never was delivered nor shipped from the sender. What I recommend adore me? Hell no! "
“Hello,
Thank you for bringing your complaint to our attention.
We're deeply sorry you had such a terrible experience regarding your monthly Elite box subscription. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Upon further investigation, there's a technical issue because of which your stylist unable to create your March and April Elite boxes. Since you already unsubscribed from our Elite Membership on May 19, 2021, you'll no longer receive a monthly shipment.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed. We'll do our best to continuously improve our products and services to accommodate our customer's needs and wants.
Once again, we would like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, Adore Me care specialist, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you had an issue with your latest order. There must’ve been some issues encountered during fulfillment. We'll be sure to pass this incident on to the relevant team for further investigation and to prevent this from happening in the future.
After checking your account, we could see that you already processed an exchange. However, we noticed that you haven't used your exchange code yet, which we deeply regret. Please allow us to further help you with this as we don't want to dim your experience for you're truly an important part of this community.
To reorder the correct set, kindly add the set in question to your Shopping bag then please copy-paste the exchange code we've sent into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
We would like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
+1 (800) 433 2367 Monday - Sunday 8:30 AM - 8:30 PM EST”