"Awesome job! Great Tech support!!!"

"I was disappointed by the suggested wait time of 48 hours to have a tech work on my scheduled update . . . but, am happy with the work completed by your tech."

"I wanted to install a program on my computer for security, viruses protection, etc and reviewing my needs with the tech support personnel they explained and showed me what my present program was and was not doing in terms that I could understand. The staff are very knowledgeable and are able to explain what is going on in layman's terms. Very satisfied with the results. Advanced Tech did not ask me to write this review

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"I was more than pleased with the service I received from ATS. They were there to answer any questions I had and went at a pace that was compatible for me. They were flexible with the price and offered me a discount since I am a student. I will definitely refer friends and family to Advanced Tech Support."

"The technicians were very knowledgeable and competent."

"The service was prompt and friendly.
The consultant was efficient and an excellent communicator.
More importantly, he was very patient as I am elderly and my hearing and keyboard skills are not great. Eugene led me through the process with great patience and clarity."

"A great relief to speak to a technician who explained procedures clearly and courteously. My problem was not solvable on the first call, but was sorted out on the second attempt. I would not hesitate to recommend Advanced Tech Support to my friends, who like me, are in their seventies and did not grow up with computers. "

"I FEEL THAT THEY DID AN EXCELENT JOB OF FIXING MY COMPUTER AND EXPLAINING WHAT WAS REQUIRED."

"After waiting for over two hours, on my second call to ATS, the technician who answered helped me greatly. His help was fast and resolved the problem and for that, thank you very much. "

"Brian Pinedo was very helpful in the initial set up phase for PC-MRI. I was not happy about the time frame it took. I was told it would be about 25 minutes and I had to call back after 5 hours to see what was going on. I spoke to Jose, and he put me on hold and came back and said Brian was going to call me after he got off the phone. This was at 445pm. I am still waiting. I called back at 745pm and chatted with my tech, JP. he told me I could use my computer at 832(pull op our chat box) He was going to put a message on my computer when he was done, and I am still waiting. I logged on to my computer around 845pm and I had the same problem when I logged in. I called and spoke to a Brittni and she gave me ticket #7305712 and she took over my PC. She called at 1045pm to enter my password so she could get back into my PC. there was a window that stated she was done and dis my problem get solved. So far, it seems to be working. Thanks Brittni."

"Excellent job cleaning and repairing my computer. Every technical service person was polite and knowlegebale. Good customer Service."

"I have been very happy with the technicians at ATS. They have been patient and polite, and they have solved my problems."

"I first spoke with Angelo Cupo who was VERY helpful. After working with him for about an hour I added PC MRI as per his advice. He said a technician would start in about 45 minutes or so. Unforunately I had to call back after about nearly 2 hours. I spoke with Terika who helped to get it started. After a a short while the process stopped and nothing happened for about an hour and a half. I called back and spoke with I want to say George. His # is ICCS-09-1316851. He listened to me and then proceeded to clean up my computer. Each person I spoke with was very curteous and tried to be helpful. Only thing I might complain about is having to call back each time and listen to the automated messaging! Would have been more helpful to have a way for me to get to a technician faster since the process for the clean-up had been started earlier. :)"

"Easy to contact and easy to talk to."

"Your representative, Rose, is one of the best IT reps I have encountered -- she explained everything clearly, so that I actually understood what was happening with my computer and how all the relevent software worked. If she is the norm for your company, then I fully recommend your company."