"I was sent a broken airsoft pistol that originally cost about $17. When I contacted them about getting a replacement, their solution was for me to fork out $10 more in shipping just so they could send me the product I was supposed to get originally. When I questioned the fairness of this method, their response is "shipping is not covered under warranty." I guess I was under the mistaken impression that a warranty required the seller to send the promised product to begin with. It's not my fault they sent me a broken pistol. Great little game they have going there."
"Airsplat.com is the best site to purchase AirSoft products.....they have the best prices....even better than Walmart!"
"ordered an AEG through amazon.com. received gun without flashlight and laser pointer. spoke with customer service that stated that amazons ad was different from theirs.but they would send me a flashlight and laser.3 weeks later. recieved used flashlight....no laser.i give up.never again from airsplat."
"So I just placed my order yesterday and found out I had the wrong shipping type for what I wanted. I was given 2nd day air. which costs $60. I tried to get ahold of them which took quite some time, as there were many many other people calling. when I finally got on I found out that the order had already shipped and there was nothing they could do. Even though I'm out a pretty chunk of money, the costumer service was great. the lady I got on the phone tried her best and was very nice about everything. They have great costumer service and I can see now that most issues that arise with people is mostly on the consumers end. the company tries to help get problems taken care of and are very efficient about delivery. I hope to see my new ak47 by Wednesday or Thursday."
"Great selection of products at great price. I have enjoyed all of the items purchased from Airsplat. My airsoft guns work great and I have had no problems. The process was easy and the items shipped and arrived quickly."
"never order from airsplat.com. They are a terrible company!!! They cannot get any order correct and when it comes to returning an item. You never get the full amount back. I ordered something for Christmas, that they guarenteed to arrive by christmas, messed that up and didn't even get the whole order. still arguing with them. I am telling you don't do it!!!"
"I had a wonderful experience with Airsplat.com - They have great customer service and the lowest prices on the internet. If I had the opportunity I wouldn't purchase from anyone else (unfortunately they didn't have one of the guns I wanted in stock so I had to pay $40 more from a rival). Airsplat had 110% price guarantee so no matter what your getting the lowest prices. I fully recommend this site."
"Getting very tired of this in fact i do not think i will be ordering or even suggesting people order from airsplat i contacted them on tuesday was informed they had m249 para's in stock and plenty of them if i was to order on wed which was my plan called on wed and they had none not even the mk version ok no biggie so instead sales guy shows me the A&K MK43 extra 40 bucks (mind u i have try outs this weekend for a team as a support gunner i made him aware and said if they cant have it to me by friday i wont bother ordering he assured me it would leave today on wed and be to me by fri i live in brea not that far) anyways so i order it and the helmet cause it looked cool so now thursday arrived still didnt get a tracking number or email saying it was shipped so i call them (long ass wait not there fault) someone answers i give them order number i am now informed that my item will ship out on thursday i again explain look if u cant get it out to me by friday i'm gonna have to cancel my order they assure me it is shipping and will be delivered on friday well today is u guessed it friday at 12:49pm i have a tracking number and UPS states that they have recieved billing info and will update once they aquire the package (meaning they have not sent it ) i call airsplat another 30 min wait again not there fault they tell me the item was shipped UPS picked it up and now it will either be delivered on Monday i am now extremly pissed off i needed this for this weekend 300 doesnt jus grow on tree's and aparently airsplat employee's words are nothing but empty promise's if the gun by some miracle arrive's tonight i will retract this of course but at this time i will no longer be purchasing from airsplat and i will tell people to go to evick or airsoft station both those company's have never failed to deliver and have always kept there promises.
EDIT= so friday came and went no rifle which means i cant do the try-outs Thanks Airsplat
Edit = FYI package arrived on Monday gun is awesome ammo box is crap looks used was dirty and had BB's in it also Battery was dead threw it on charger wouldn't hold a charge i have a smart charger so that isn't the issue and the helmet i ordered was well lets just say i wont be wearing it it is way to big however after buying a new box mag and battery i have to say the gun is awesome i will email airsplat about the other issue's but i doubt they will respond will update with further info after
Edit =Last edit i recieved a new battery after a few weeks "
"I had an initial problem with this company but they came through in the end for me. "
"Great store with excellent selection, prices and 110% price matching! I have recommended this site to every person interested in airsoft."
"I ordered a G&G M4 airsoft rifle and a battery/charger starter pack for my son. The rifle is well built and seems to be a high quality product. The battery and charger, however, never functioned correctly, and within 24 hours had both failed to function. I tried explaining this in several e-mails to their customer service department, but so far they have only offered to ship me a replacement battery, and have totally ignored the failed charger. I am also unhappy to report that their warranty does not include shipping costs. I will not buy any other products from this company, regardless of their price. I'd rather pay a little more for better quality and a real warranty.
***UPDATE*** Sebastian contacted me and promised to make the situation right. I returned the products for an exchange. When the replacements came, the battery charger worked, but the battery pack was bad again. I contacted Sebastian who sent me an upgraded battery via next day air, and informed me that Airsplat was having a lot of issues with this vendor and was discontinuing them. I will add one star to my review and I shall call it "the Sebastian star". Here's hoping more Airsplat employees will be more like Sebastian."
"I bought The M92 airsoft pistol. Overall the gun was good for its price. It is a good starter gun for kids.this gun was my first airsoft gun. The gun was mostly plastic but it had some metal parts but it was good for the price.Airsplat is a very reliable website."
"Airsplat has a great selection of aisoft guns at great prices, they're customer service is great, and their shipping is fast and reasonably priced! All in all it's a great store!"
"this is my third order with airsplat, & have not had a problem yet. their delivery is fast, i got free shipping through a promotion they were offering & got what i ordered without any hassle. i highly recommend to any airsoft user. "
"Well, i have bough the following items bellow:
R700 AGM Rifle
R700 UHC Rifle
Mini-Uzi
Oil Silicon
Leapers Scope
20 CO2 Cartridges
1911 Palco
and everything ok, fast shipping, low prices, good support. The best airsoft website i know.
They took about a day or less to ship all my orders.
Now, i am recommend airsplat.com to all my friends and i am going to buy some BBs, a Hi-Capa and 4 magazines.
Ohh, and i forgot, u can get free-shipping in orders over $150dll :D
may you can get more cupons like me.
This website is just.. incredible. Highly recommended :P
Thx Airsplat
"