"I wish I read the review about this company before I ordered any thing from them. It is not worth spending time on this company. I ordered a cannon camera in last November. Their web site indicated the shipping in 2 business days. No status update in ten days until I sent email enquiry for status, then they replied asking me to call in to verify address. Called and they said camera will be sent in 10-12 days. Again waited for another 2 weeks, nothing, not even an update email. Called again and again so many times, just got reply saying no stock but need to wait. After threee months, I sent again another email saying why they still post on their web site the same camera model and still showing shipping in 1-2 business days instead of saying no stock. I queried them if they are doing dishonest business. No reply for that email.
I finally had to cancel my order after I saw all the scam comments on this site and others site like scambook.com. I did not want to risk going through all the hussles and painful experiences that others had. Just wasted more than 3 months of time is lucky then disputing or waiting for refund."
"Service was friendly, order completed on the low end of stated range and wait time for order confirmation was average for the 5:00 hour. *Update* I received my order exactly when supposed to. However, of the the free gifts to be included with all orders, shipping, tabletop tripod and lens cleaning kit, I only got the free shipping. I emailed the support address, the one that emailed me about writing a review, about this but delivery failed permanently. I am disappointed with this aspect of my experience. "
"I ordered a Canon T3i from Ajrichies.com. Of course like everyone else has said, I got the phone call (from a private number) about verifying info and the good ole upsell. Ok so we get past that and I was told that it will be expedited by UPS. Cool ok cause I really need it right away. Well that was 2/21.
I called customer service on the following Monday to inquire about the tracking number since you have to sign for your package which is fine with me. I was told by CS that the tracking number will be ready tonight or tomorrow morning. Ok fine. I called customer service again Tuesday and after being on hold for what seemed like an extended amount of time, I got told the same exact thing I got told the day before. Then of course I call back again today (Wednesday) and get told the EXACT SAME THING AGAIN!!! Ok I consider myself a very patient person, more than most my friends would say but this is getting really aggrevating. I'm really trying to give them the benefit of a doubt here. I wish I would have read the reviews before I placed this order.
So for right now: 1 star and that is only because you had to pick a star. If I had my way it would be NO STARS for not having NO good customer service; NO revised invoice sent; NO tracking number and the topper NO idea when I'm gonna see my camera if I do. AJRICHIES: YALL GOT TO DO BETTER!!!!
UPDATE: I received my tracking number that night in email and checked it and it said it would be delivered Friday by end of day. I did receive my camera on Friday although I did not get my camera bag nor my extra battery I was supposed to get but Im happy I finally got my camera. "
"I cant believe that was that easy to buy those lenses, price wise and customer service was also, I hope quality is the same, first time buying from Ajrichies.com and I'm very happy so fair..."
"Great place to shop and great prices.."
"Liars, cheats and thieves. DO NOT DO BUSINESS with this company. Long on sales talk, no service, no product. But they have no problem charging your credit card. Combative when I tried to get a tracking numbers from them three times after two weeks of excuses. Kept claiming it was being sent out "shortly". Hopefully Bank of American can deal with them."
"I'm pretty sure all of these reviews that are positive are totally fake.
I had the same experience that everyone else complains about with this company. Hyper aggressive up-selling on crap I didn't need, and "expedited shipping" that was supposed to have my product arrive in 5 days. It has been two weeks and I'm just praying that it's on its way. When I called them to try and force them to give me a tracking number they were very rude and refused to give me one, simply stating "it will be there Monday". We shall see."
"Great price and good customer service. Will shop here again in the future."
"Ajrichies seem to have the best prices for the same items as most other sellers.
I definitely will be visiting their website when shopping on-line for products they sell."
"service is great and the web site is accurate."
"Placed an order for a camera. After 2 days got a call confirming my address then informing me the camera was out of stock. Checked today and the camera is still on their website...if it's out of stock then it should be taken off!"
"Regi (extn 203) was like a fresh breath of air. Guess if all their executives could be as helpful as him, they won't get any bad reviews."
"Best deal by far online or in stores"
"I found Ajrichies.com on the internet when looking for a Nikon
product and found the pricing was far better that all of the
other companies I had checked. I was contacted by Ajrichies
to confirm the order and was greated by a compident and knowledgeable representative who was able to answer my questions and provided valuable information about the Nikon product."
"Placed an order for a Nikon lens on-line - the price was too good to pass on! AJ Richies outdid the competitors, hands down. Communication has been very good so far, and I can't wait to receive the lens...it will really enhance my photo shooting."