"5 Star rating for the quick shipping, good price, and no charge for shipping. "

"I was not expecting a call, but Aj richies called me the morning after i had placed my order to check on shipping address and I spoke with Scott. He was extremely helpful. Told me what i might need without being pushy. I told him what i needed the camera for and that i was on a tight budget. He got me started with the basics and told me my options for later down the road should i need them. "

"I received excellent service from Scott in finalizing my order. Thank you"

"Terrible customer service and you'll never get your item!! I placed an order on 2-3-13 for a Cannon lens and it is now March 12th and still no item. I've called at least three times, a week apart, and each time I called I get "It'll be in soon. We haven't charged your card. You can cancel the order or wait another week." Well, I've waited a month now and still the same response. I spoke with Scott, and he said he'd upgrade my shipping if I wrote a review on this site and be sure to not state that AJ Richies asked to write the review. So now I've changed my review to what it should be. I could care less about getting my shipping upgraded on an item I'll probably never receive. These guys for sure don't deserve my business, and you should give them yours either."

"Ordered a nikon d90 at a fantastic price. Scott called to confirm my shipping address and was very helpful with completing my order. The order process was very very good, and the overall experience was very pleasant. I will definitely be doing business with AJRichies again in the future. "

"I was sent a camera by AJRitchies that did not fit the product description. I was sold a camera with WiFi capabilities but this camera was manufactured for a country that was not allowed wifi use. Please be careful about your purchases and know that once you receive your order you may not be able to get through to anyone again. I have waited on hold many times and the call ends up getting disconnected. I am not writing in anger but hope I could save someone else the problems that have came with this order."

"Great service and prices."

"Seem to be moderately priced. Customer Service is very responsive to questions and very enthusiastic regarding being sure that you have ordered every thing you need."

"DO NOT BUY ANYTHING FROM THESE GUYS. AJrichies practices false advertising with hidden charges similar to the “bait and switch” that used car salesmen use. Their website claimed the camera I ordered was “new” but these guys are resellers and you don’t know it until you receive your order plus you get hit with extra charges you are never informed of. My order was $25 more but the statement was not itemized so I didn't know what it was for. When I contacted Customer Service they were very rude and transfered me from one person to the next and each had a different explanation for the charges. Very bad business."

"I found AJ Richies on the Internet while searching for a new Canon DSLR. They were the most competitive (price wise) and very helpful in identifying essential accessory items. Scott, t he person I spoke to was professional and informative, without being pushy. I am very pleased with my transaction and know that this will be the first of many future dealings with A J Richie."

"New camera arrived in perfect condition.
UPS package requires signature. Price is most reasonable. Received a phone call from store to acknowledge my order prior sending package in case I need anything else with this order. Good store policy."

"Bought a Nikon Coolpix P7100. Paid a bit more that originally planned due to some minor add-ons. Still came out $30 less than the next merchant. New camera. Serial registered with Nikon. Delivery a bit longer than expected but I was in no hurry. Happy with product and the price."

"I found what I was looking for easily! I liked that they called to verify the order and ask if you needed any help with the product. Once the order was placed I received it within 2 day!"

"Placed my order for a Nikon P510 over the net, get a confirmation of price, and that the shipping is free. Next day I get a call at work wanting to confirm my shipping address and then telling me I need to buy batteries and I can get a good deal at $50 for two. I felt the price was high but for two it was not totally horrible. I then was pressured to buy overpriced memory and anything else the person on the phone could think of. I refused and he said the camera and batteries would ship right away, and was mumbeled a price I could not understand. I got home and checked the charges on my Credit Card account, and found that on top of the charges for the camera and the overpriced batteries, it appears that I am being charged an additional $50.00 for "free shipping".

Called the next day to find out about the charges and at least got through to a very rude "customer service" person. When I asked about the extra charges, he said it was for handling and insurance, and I should have expected it. I asked to cancel the order, and was told too bad, it is already shipping, we will send you your tracking number.


OK, here is my 2/9/13 update. I received a call while at work from an Ajrichies representative (Roger) asking why I would give them such a poor review. After considerable conversation, the representative agreed to drop all the extra charges and refund the difference back to my credit card, if I were to improve my rating to positive, Well, I will go along for now, but the shipment has not shown up on the UPS website, and no credit has shown up on my credit card. Just because you get a tracking number, does not mean the item has shipped, it only means a label has been generated.

We will see how this continues.

2/11/13 update:

I did notify Reseller Ratings that Ajrichies had offered to eliminate the excess charges in return for a positive review.

I must be very fortunate. Checked my Credit Card account last night, and all charges were refunded as a "return". Hopefully this is the last I ever have to deal with Ajrichies. I just keep wondering how they manage to get so many 5 star reviews.

Do not shop here.

"

"Four days after placing my order for a FujiFilm HS30EXR camera I called to ask when it would ship. While talking with the sales rep he told me they had a special of two extended life batteries for the price of one; plus, as a first time customer bonus, they would send me a cameral cleaning kit. I agreed. But what I got were two different sized batteries. One 1800mah and the other was only 1200mah. The smaller one did not come in a package. It looked like it was taken out of some other camera. The cleaning solution bottle was already open and leaked over the rest of the contents. I think it was used too. I called to complain and got the same sale rep. He was rude, refused to help me, and transferred me in mid-sentence to Customer Service, which was just a voice message machine. I left two messages total and after two days now they haven’t returned my phone call. This place is pathetic. Not the kind of place you want to do business.
2/13/2013 UPDATE***
One day after posting this review AjRichies called and asked how to make my order right. They sent a new 2000mah battery which I received today. Now my order is what I expected. For this, I will increase their rating.
2/21/13 UPDATE***
The battery wasn't even the right size. I'm done with these guys."