"Very bad experience. Low price lure you in. Then add more, final bill will be higher than from any normal places.
Go to other places."
"The site is easy to use. The order came in as promised. The price can not be beaten. So far so good."
"Ordered Canon SX50HS Camera with two accessories (filter set and 16 GB memory card). Per internet website, this also engendered free priority shipping, doubling the memory on the card to 32GB plus a free gift. Salesman (Mark, X218) also threw in an additional battery and a quick external charger as well as a table top cleaning kit. Camera price was $369.99; the only price noted on the invoice enclosed was $639.99 (a difference of $240) despite twice calling and requesting the detailed invoice be e-mailed to me as promised. I have tried to reconcile this difference but the website did not recognize the item numbers listed on the invoice for each ordered accessory; I thus could not reconcile the difference. Additionally, with delivery accomplished on 30 January, I do not believe I received priority shipping. Finally, the "Dealer Record of Canon Purchase" (for the camera) was not filled out end was also enclosed in the product box."
"I must say I had the best experience. Marc was so helpful and explained so much to be. Its hard to find someone with that knowledge. Thanks again for your help. HE deserves a big bonus."
"Ajrichies .com have the best prices around! Super nice sales people ( Eric was very helpful!). And they have great deals all the time! I got my nikon lens for about $150 cheaper! You can't go wrong with them! I will be back!"
"Terrible rip off company. Every unethical business practices. Use extreme caution when ordering from them.
Ordered a camera from their website for $340 and $350 for the accessories. The accessories were advertised as 'upgraded', yet all of the accessories were all off-brands and cheap. I could have bought them all for under $200.
Pushy salespeople and only provided total prices so there was no easy way to compare the pricing until I had the camera and accessories in hand and could see what they included.
When I attempted to return the items, only then found out they wanted to charge me for both shipping (which was free) and a 15% restocking fee. However, nothing about that on the website or when they were selling me the items."
"I have discovered that AJ Richies is a less than honest business. I purchased a Nikon lens that listed for $269. I got a call from, AJ Richies salesperson who wanted to "check my address" and ended up selling me some filters for around $99. When the shipment arrived the filters were listed as $0.00 and the lens as $369.98. When I called to ask why the filters were listed as $0.00 I was told that's the way the computers handled it. I got curious and checked the Internet for the filters they had sold me and discovered them all over the Internet for between $10-$15. It appears that the filters were a scam to raise the price of the lens. I'm working now to return the filters without have to pay a 15% restocking fee. I feel that AJ Richies has given me the shaft. I will never buy from AJ Richies again. I have ended up being told I would have to return the entire order as it was a "Package Price" and would have to pay the 15% restock fee. Well I've been burned and learned a lesson. From now on when ever someone ask me about where they might go on the Internet for cameras and equipment the first words out of my mouth will be "Whatever you do don't buy from AJRiches. They are crooks pure and simple." My next stop is the BBB."
"When I called them to say I was unhappy with the product they HUNG UP ON ME! I've had nothing but a bad experience with them from the beginning! I can't imagine them ever having a return costumer! Please do not buy from them! These people are setting themselves up for some serious bad karma!
"
"I ordered a Nikon D600 from A.J. Richies and the customer service agent who assisted me was Eric. Eric was extremely knowledgeable, helpful, and seemed genuinely pleased to assist me. He also upgraded almost every accessory I needed for the camera at no additional charge and included a few extras. The camera and accessories arrived today and I'm happy to say at this time, even though I haven't begun to utilize the equipment yet, that all of it looks to be in brand spanking new condition. I can't wait to take it to shoot!"
"When I could get trough on phone great advise and I like my Lumix DMC-FZ 200 very much. Shipping was fast but they left out extra battery. It took two days to reach them by phone but they said the would send the new battery ASAP. "
"Never buy from this store ever, I put in 10 days and every day I got a call to try to sell me more than things that I need. The price is really attractive, but like I said, if you are not interested in additional purchases, they will never send you what you bought.
Stay away this is a scam"
"Very knowledgable salesperson. Great price."
"Great price and helpful staff!"
"AJRichies is not an honest company. On Dec. 13, 2012, I ordered a camera for the price of $289.00 which was posted on their site. On Dec. 20, I got a call at 9 pm had I ordered the camera. Did I need a battery because the camera did not come with one. Did I need a memory card because the camera did not come with one. Yes to both questions - took the bill to over $500. Since Christmas I have tried to contact them to return the order because it was grossly overpriced and not what we really wanted. I never was able to get to talk to anyone for information to return the order. Their web site touts how easy they are to deal with. NOT TRUE. Bottom line - do not do business with them. "
"I WILL NEVER SHOP THIS STORE AGAIN. Extreme hard sell of very overpriced accessories. I did not get an invoice via email verifying what I purchased. I paid extra for UPS shipping and tracking but the email from AJrichies telling me my product was shipped did not contain a tracking number. So I called customer service to get the number. I was told the number would not be available until the next day. I did not receive an email the next day as stated with the tracking number so I called again and they did provide the number this time. When I looked up the number the package was already in the truck and out for delivery to my house. Since the delivery required a signature and I did not have prior notice of its arrival due to not receiving the tracking number in a timely manner I had to drive to the UPS site to pick up the package. when I opened the package it was short the extra long life battery I paid for so I called the store again. This time I couldn't get through to customer service so I called sales. The person I spoke with was the most rude sales person I have ever dealt with and actually hung up on me because he was sales and not customer service. I have yet to receive my second battery and based on my experience with this store and their lack of ethical behavior it wouldn't surprise me if I never receive the battery. Once again I cannot state this enough; I will never use this store again to buy anything!!!!!
UPDATE: 2/01/13
An Ajrichies rep called me about this rating and didn't understand why I was unhappy. I explained to him what had happened and he told the battery was already shipped. I explained I received one battery with the camera but have not received the second battery I ordered. He told me he would send me the tracking information for the battery and offered to send me a memory disk for my new camera if I changed this review to positive. But the catch is that I have to change this review to positive first and then call them so they can verify before they will send me the disk. REALLY! After all the poor service all they can offer to do is to buy a good rating. I would venture to guess that a good portion of the good ratings on this site are due to them buying the rating with an $8 memory disk or something equally as cheap. I still have not received my second battery or the tracking number as promised and will keep updating this review if anything changes. DO NOT SHOP THIS STORE!"