"Terrible. Ordered a new product and received a product in an unmarked box without any original packaging material. Have now tried to contact company multiple times by phone and email to get authorization number for return. Have left multiple voicemails and waited on hold for over 15 minutes while still not receiving any customer service. Complete disaster. Also, product was supposed to include free filter and other items and none were included. Have now asked Chase credit card company to get involved to resolve matter and receive refund. "
"The service was fast, the item was delivered with all the things they promised, I will definitely buy again with them. "
"this guys are scammers,,,,ordered canon t4 and ordered a chip ...never got the chip and then I asked for the chip to arrive before xmas so we could use the camera..that didnt happen either...they upsell you on the chip and leave it out of the box..great for profit margins..bad for customers,.,,,their whole system for orders is a joke and I HAVE ALREADY DISPUTED ALL THE CHARGES and evryone should be very aware of this business"
"I am VERY dissatisfied with the non existing customer service. I received my order and realized that the buy one get one free extended life batteries that I had ordered with the camera I bought were not in the box. So I called Customer Service and was told they were gone for the day and I would have to call back the next day. I called them about 30 times over the next two days to just talk to the same person over and over again and have him transfer me to "customer service" which is an answering machine. After a while they would just not pick up the phone anymore. I left two messages and I wrote an e- mail to them. Today is Christmas and I still don't have a answer from them. I will contact the better business bureau today and have them take care of it. I could not even return the camera, cause you need to call customer service first to get a return number or returns are being refused. The camera is a Christmas present that now is not complete thanks to the non existing customer service and the people that work there that don't care about the customer at all."
"Data/information received not clear or accurate. Had to re-order purchase before shipment. "
"I have called several times and waited on hold forever. Twice I was disconnected. I just need to return an item that I DID NOT purchase and was CHARGED for. I am really unhappy!
UPDATE:
I was contacted by Ajrichies today and they have agreed to refund me for the item that I was charged for. Glad to finally have some help from the customer service department. Thank you!"
"Service was good when ordering. Web site and ordering were easy to read and understand. Service was good. I received a call about ordering an extended battery which was helpful. Email order confirmation and shipping information was good. Shipping took a bit longer than expected, but not much."
"Steer clear of this site. They are avaialble to sell and they upsell you like crazy. But try to get in touch with them after the sale when your order comes through missing items you paid for!! I spent hours on the phone, every time I got a real person they transfered me and left me on hold until I hung up (25 mins on avergage), then when I called back and spoke with someone they chastised me for being upset. Mind you I had just spent over 3000 with them and never got the whole order, never recieved a confirmation email, never got tracking info. I called on a Saturday at 11:00 AM and they aren't open!!! the Saturday before Christmas! REALLY!!!??? Scam artists!"
"My purchase was very good! The price was great and the service was very good. No complaints!!! Prompt and friendly service!
I will use this company again in the future!"
"I ordered a camera and a bunch f accessories from them. I never got an email conformation, the camera came after a week. Was supposed to get 2 32mb cards. They sent an 8mb and a 16mb. I was supposed to get 2 extended life batteries but only 1 came. Afterleaving 2 messages and sending an email over the course of two weeks we called one night and got a hold of somebody that didnt transfer us. He said all the right things and was going t get us expedited shipping on the missing items as well as email us tracking and an invoice. 9 days later nothing has come."
"Beware of these scam artists! Their prices are the lowest on the internet for a good reason...First was going to ship me a camera with no warranty when I asked specifically for a warranty. When I insisted on warranty they quoted me a higher price than the price that brought me to their site in the first place. Then sold me an extended warranty promising it would be accepted at all canon authorized repair centers. When I received the card it was from CPS (I have had experiences with them previously) which is a scam company itself and no Canon service center accepts it. Camera received was obviously an open item and flash did not work out of the box. I could not reach them for days to get this returned (never answered my emails). Finally I got a call back from them when I left a message and threatened to dispute the charges with my credit card company. They refused to take the extended warranty card back which was never activated or used and the envelope was never opened. Never sent me a replacement camera. Finally disputed the charges with my credit card company and got my money back. What a nightmare!!! I wish I had paid the $100 more and bought it from a reputable company.
"
"We ordered a camera from AJ Richies for Christmas. When ordering, their online system did not work easily. When we inquired with customer service, they would not provide a tracking number. I called back 3 times to the AJ Richies Customer Service Center, and all 3 times the individual was rude and transferred me to another line that provided a message that said the "voicemail was full." The order did arrive, however, and AJ Richies followed up with us, apologizing for the service issues. We are very happy with the camera, pleased with the competitive price provied by AJ Richies, and appreciative that AJ Richies is the kind of company that cares enough to follow-up with their customers when they know there have been issues."
"I initially tried to order online and for some reason the website wouldnt let me place the order, so I called instead. It turned out to be a terrific experience. The gentleman that helped me was knowledgeable and new the product well. He assisted me with using specials or coupons wherever he could and I ended up getting alot more product, than I thought I was going to get. The only think I was wondering about was I think the day I ordered, they were supposed to send a free tripod along, and that wasnt in my shipment. other than that small thing, every other aspect of the service was more than I expected. It was quick, he was accommodating and it was what I refer to as a "no fuss" transaction. Thank you and keep up the terrific customer service."
"My dealings with Ajrichies were excellent. They delivered a great product, in a timely manner, at the best price. "
"Ordered NIKON Coolpix P510 Digital Camera (Red) on 2 Dec 2012. After approximately 1 week, I called AjRichies to get a shipping confirmation! After being on "hold" for a long extended time, my call was answered, and I was told that the camera in "red" was out of stock, but a black one was available. I okayed the color switch. Then came the big negative experience that I encountered with this transaction... The sales rep told me that the battery that came with the camera was only a basic one with a 20 minute life capability, but that they were running a special on an extended long life battery for 50% off... $49.99 instead of $99.99! I've had Nikon Cameras before that took lithium batteries, and I know that their "special offer" was way out of line! The camera that I bought is available in retail stores for $349.99 . AjRichies price was $289.99, which is why I ordered from them! Forget the accessories at their inflated price. However, because of their attempt to rip me off on an overpriced battery sale, a "red flag" was raised. I "Googled" the company name, and was alarmed by the negative reviews that I read. I was ready to cancel my order, and file a dispute with my credit card company. I sent a notice by e-mail to AjRichies on 12 December, and their response was that the camera was enroute via UPS, so I gave them the benefit of the doubt and waited. UPS delivered the camera yesterday. I quickly checked it out. Everything appears to be in order, the camera came in a box that appeared to be "factory sealed" (brand new), and the camera works fine. "