"So far, very happy. Customer rep very helpful. Will check them again in the future."
"This is one of the worst experience I have had.It started like this: 1)After shopping for camera on web came across what it looked like LEGITIMATE USA based web sale company. I say legitimate because it did have USA based phone number. Since it was weekend I could not call . Price listed was lowest and no shipping charge. That was catch No1. When selected a Free Shipping it does not tell you how long it will take you to get the product. Reason for that is they don’t want to disclose that product is being shipped from overseas (China) and not from USA where it would be subject to USA inspection and USA standards. Not knowing this I placed the order on 7/21/12 at 11:20 PM.
2) Four days later I did not get my shipping confirmation so I drop e mail asking CS about it and asking from where it is being shipped. In reply CS did not answer my direct question but rather instructed me to call CS by phone. So you as customer are not being told up front that it takes 4-5 days to process and then 10-15 days to receive the product. If you would know this up-front most likely it would prompt question of product origin. Once you would find out that it is coming from China a lot of people would rather pay $60-70 more and get it from USA where it will be guaranteed authenticity of the product.
3) Since I did not get answer from CS to my e mail I have called CS service and dialed extension number I was told to use. Nobody answered for 22 min. Then I called same number again without dialing extension and sales rep Mr. Tom answered phone in following manner: "Yes"..."Hold On".."Yes".. silence … There was no customary polite and professional greeting . That made me upset. Short discussion with sales rep ended up , without telling me first ,being transferred his Sales Supervisor who immediately tried to intimidate me by saying that I was not polite with his rep and immediately offering that my order can be canceled. He would not even allow to be explained . All that is well designed formula where some people would just give up. When he realized that he got wrong person he first tried to say that I will have my confirmation today or latest tomorrow. When I insisted to know from where product is originated he said " Originated Japan and shipping from China” ,adding how product is original Japanese made. It sure does not make commercial sense to make item in Japan and then ship it to China and store it there and then resell for USA and other markets. In fact most likely major parts are possibly Japanese and other Chinese and probably assembled in China as well. That is why price is bit lower. After I managed to tell that when received I will take the product (camera) to professional camera shop and have them evaluate the product sales manager went back to say “I am going to cancel your order”. Sales manager realized that I am not liking his attitude so he said further " Yes I threatened you that I will cancel your order". Then I asked him in disbelieve .. quote .."Are you threatening me " and he said "Yes “and added "Your order now has been cancelled" and then he hang up the phone on me.
4) After all that , I have sent e mail to CS , advising them that I will post my NIGHTMARE experience with Ajrichies and their employees on all major blogs and as well I will report this to my CC company and BBB. 5)Shortly after that I got e mail from sales providing me with , what was supposed to be a CANCELLATION of my order as told by sales manager , order and shipping confirmation .
This is totally contrary to what I have been told by unprofessional ,arrogant not very smart in his action, sales supervisor.
5) I am calling CC Co tonight and will make sure that all is being cancelled and I will shortly be posting this story on blogs and WP and tomorrow will make sure that my story reaches BBB and others of concern.
Bottom line is , do not buy anything from any company that is acting like this .Always make sure to ask them in written form from where your items are being shipped from? How long it will take to get to you? Be mindfull buying anything made in China .Do not buy unless you can confirm ORIGIN of your product and warranty coverage. I truly hope that my experience with Ajrichies will help others in making their better decision.
Thank You and Good Luck
Mr. Luka F.
"
"Service was fast, price was excellent, a small delivery problem was resolved very quickly. Your customer service people were knowledgeable and very easy to deal with. Definitely will shop with you again."
"I was pleased to find the product I wanted at a reasonable price; not happy to find it didn't come with a charger, and then "upsold" on an extended-life battery and the charger after getting a "confirmation call" on my order. I prefer businesses just be honest with what's being sold upfront and not try to get more out of me on the back-end of things. Very frustrating. Then there was a problem with our credit card and they "attempted" to get a hold of me several times according to them. This purchase was for our school, and I am always available and always on my e-mail. Never got a thing. When I didn't receive my camera I contacted them to find out what the problem was and the gentleman helping me supposedly just wrote up a new order, we put things on my own credit card, and it was supposed to be shipped express at no extra expense to me, which I thought was nice, and to my personal address so I could get it even faster. This was a week ago. I was expecting to get it either yesterday or today. But, no... I just now got an e-mail confirmation stating that it's just now been shipped! And - to the original address from my original order! I don't know what to think... I was really hoping this company would come through. I needed that camera for a project 3 weeks ago and here I sit; and I paid about $100 more than I wanted for a battery I probably didn't need and for a charger I thought came with it. Very disappointing. Sorry I couldn't have been more generous with my remarks, but the truth is the truth. Hope it comes soon."
"Good price , very easy to buy very nice people with good knowledge"
"These guys hooked me up! I bought a camera and was offered many excellent upgrades for the necessary accessories such as battery packs, memory cards, and warranty. The folks were so pleasant to work with over the phone and after all was said and done I was even offered an expedited shipping service for free! I will definitely be shopping at ajrichies.com again. So far I have been more than satisfied with the customer service as well as the great deals I got and I can't wait to receive my camera soon!"
"I have bought mant electronic things on line, and I can honestly say AJRichies was the best.I really dont pay attention to reviews, because I want to find out for my self and not from a disgruntled user. I would advise any of my family to purchace anything from Rjrichies. My Camera came on time, and thats all one can ask... Marshall W In CT."
"Fantastic service. Special thanks to Eric for setting me up with a great package for my Canon T2i camera. Delivery time was unbelievable. I received the camera in less than 24 hours! There's no doubt in my mind as to where I'll go in the future for photographic supplies."
"The order department was great however the service department was just as poor. I found the service person uncaring almost to the point of being rude. I ordered the camera on the 4th of July & it wasnt processed and shipped till the 17th. When calling several times to try & get a tracking number I got voice mail filled message or a person who answered the phone saying yeah, no name or thank you for calling. His response was, it was shipped, not true or you will be notified. Not once would he follow up on the order to let me know what was going on. I finally recived it on the 20th & it was everything that was promissed, new in box along with the July promo of a cleaning kit & tripod. The sad thing is that the prices are great & they lived up to everything promised but the ball was terribly dropped in the service dept. & processing. I would tell people to order from them only if they weren't in a hurry as they do have the best pricing.On the quick survey if the processing & customer service was fair to good I would have given five stars across the board but the frustration involved in those two areas would most likely sway me to spend a little more money & deal with another company. This is an easy fix for AJR & hopefully they will work on this in the near future."
"So far, my experience with AJ RICHIE has been positive. I received a call from a representative who was very helpful and confirmed my purchase. He also upgraded my free shipping! Now we'll see how long it takes for me to get my new camera!"
"I bought a Nikon 55-300mm lens considerably lesser price then avaiable online elsewhere. Delivery was as committed. "
"Wow, this online process was great. The person who assisted me was very helpful and did not waste my time. I also received a great value for what I purchased. THANKS!"
"Very slow at getting their orders out"
"I was checking out Ebay for a used camera and saw the link to your store, what a surprise! I bought a new one for just a few dollars more. Eric was very helpful in answering my questions and filling out my order. I appreciate the free expedited shipping with added purchase as I will be needing this camera Asap for my vacation. Thanks for the prompt service.Irma"
"A.J.Richies is a great company. Super customer service, they even contacted me to make sure my order was exactly what I wanted. They are even expediting it free of charge! I'll order again from them."