"I ordered a Fujifilm camera and was told usually ships in one to two days. Didn't here anything for a week or two then got a notice that it was in the warehouse and ready to ship and my credit card was billed. I never heard anything else but after a few emails and phone calls I was told that it was damaged and removed from my charge. I never received the camera but they still offer it for $60.00 more. I don't think they want to sell it at the price they quoted."

"Glad to have come across your website. It was informative and the products were comparatively low prices for the Sony camera I was purchasing. When speaking to your sales contact (Eric), he informed me of additional information regarding my camera purchase and was very helpful with getting me the additional products I needed to purchase to make my camera complete. Thanks for your wonderful customer service !"

"Wow! I am impressed with the amazon customer service I received! Before my order shipped I received a phone call from a customer service rep with Ajrichies who reccomendsd a lens protector for the lens I bought and at a better price that I had seen in the store. He was personable, thanked me
for my order and told me when it would be arriving. I will for sure reccomend Ajrichies to others and I will be back again! Thanks!!! "

"I recently purchased a Panasonic DMC-FZ47 camera and received in good order on a timely basis. The product isn't the problem, but the Customer Service is. There was a billing issue (I believe I was overcharged). I contacted Customer Service in order to get a breakdown of all charges since the invoice had combined everything into a package amount. I was transferred to voice mail to leave a message. I have since contacted them two additional times and twice more transferred to voice mail. To date, no one has responded to any of my calls. Their idea of customer service is nonexistent. I still don't know the breakdown of the billed amount or why I was overcharged.
UPDATE: After this posting, I was contacted 6/26 by AJRichies and they agreed to a satisfactory resolution involving a future refund of the overcharged amount. "

"I placed an online order for a camcorder from Ajrichies.com. A representative from Ajrichies.com called me to confirm what was ordered. After not recieving the camcorder 12 days later, I called AjRichies and was informed the order was on "backorder". The online order process did not inform me the item was unavailable nor did the representative who called me to confirm the order notify me it was unavailable. Their response to my inquiry was that they sent me an e-mail stating the item was on backorder. I didn't recieve any such e-mail. They stated my e-mail account must have sent their e-mail to spam although they had already successfully sent two prior e-mails. Nevermind the e-mail they claim they sent - Why didn't the representative tell me the item was unavailable when he called to confirm the order??? I'm not comfortable doing business with this company and my $ will be going to their competitors."

"Just completed the order. Very courteous and helpful. "

"I had an issue that I needed resolving and, in no time, David at AJ Richies got back to me and handled my concern immediately and to my satisfaction. I would buy from them again. Thanks, guys! "

"If you are not in the rush order from this seller. Order on the 6/6/2012 get it on 6/20/2012."

"My daughter was looking for the Nikon Aw100 to give me as a Father's Day gift and after performing a search AjRichies was the lowest price. She made the order over the phone and was told a confirmation would be sent to my e-mail. Never happened only got a message the the order was made and would be shipped directly, no type of bill. Kept asking for one but never got it. Never got a e-mail as to when it was shipped or tracking number, I asked for that too. Camera came within 4 days but needed a signature and I wasn't home. Got it today, Friday. Maybe if we did everything on-line I would have recieved what I was asking for. Would I come back to AjRichies, probably.."

"I am very pleased with the handling of my purchase. I really appreciate the personal contact after submitting on-line to explain some of the great deals available with my purchase such as the 2 for 1 long life batteries, quick battery charger, double the memory, double the extended warranty and expedited delivery. There was no pressure to buy but thoughful explanation of the great benefits and pricing on these deals. And I got the lowest price for my camera anywhere on the internet."

"I ordered a Nikon lens on June 5, 2012. Initially, I've had minor communication issues with Ajriches to get my merchandise shipped to me. However, a supervisor from customer service personally called me and rectified all the issues. I am impressed with Ajriches customer service. Not only Ajriches offer good customer service but also the price is the best I can find in the market. I will come back to Ajriches for my future photography equipment needs and will recommend them to my friends and family. Thank you for your excellent service!"

"First time I ordered with Ajrichies. They were quick to get the order out. Very pleased with them. Low prices!!"

"the clerk at Ajrichies(Eric) was very efficient on the phone. I was impressed with his rentention of my address and credit card
numbers and telephone. I didn't have to repeat
them at all like most clerks.His knowledge of
the item I bought was extrodinary.His phone
etiquette was excellent. Wish all retail persons were as cordial and polite as he was. "

"So far so good! I had a question about the product I wanted to buy and was able to get someone on the phone right away. I received an email confirmation minutes after placing my order. Now expectantly awaiting the arrival of my new camera. Will update later.

Update - Just received call from AJ Richies (day after placing order) to confirm billing/shipping info. Also recommended some deals on accessories. I chose to upgrade a bit and am glad he called. Hopefully will ship today..."

"I ordered a camcorder online and a couple of days later got a call from a sales rep selling an extended life battery and a portable charger. I decided to get them. When I received my order 2 weeks after placing the order, the charger I received didn't fit the battery for the camcorder. I have tried emailing and calling them to get this resolved, but no one responds. I will never deal with them again."