"Ordered an item. Delivery tracking stuck for over two weeks. Impossible to get any response. The 'Eva' bot is a joke. Do not deal with these people!
"

"I make regular purchases on this trading floor. And everything was kind of normal, but came across the problem of not sending goods by the seller. Upon my request to cancel the order, the seller only extended the order processing time. I could not influence this situation in any way. Complain in this situation is impossible! You can’t leave a review about the seller in this situation! As a result, I waited 40 days and finally, at the next request for closing, the order was closed. Now I still have to wait 20 days to get my money back. The seller "LEEPEE Superb Store" is a big trickster. I wish everyone not to mess with him.
On the platform itself, Aliexpress can say that in this situation, I was completely defenseless. It is good that the order amount was small. But this can happen with a big purchase!"

"

Nunca mas compraré a este vendedor


Problems with quality products. Sellers use blackmail as tool of negotation.

I will never buy a product of this seller"

"I bought something on 8/25/2019 and as usual, the shipping time is very long. Unfortunately, I never got the package and when I finally realized it (easy to forget due to long delivery times) aliexpress would not allow me to open a dispute. Overall, it's not worth the risk/hassle and I don't think aliexpress really cares. Shop elsewhere and I now prefer 10 day delivery time max to avoid these situations."

"ABSOLUTE GARBAGE!

I've placed 3 orders with Ali Express over the last few months - NEVER again! Orders take months to show, are missing items or the wrong item is shipped. Communication with Ali Express is a joke as well. If you like to gamble, go ahead and order. If you want the product you paid for - AVOID!!!!!!

I have received the wrong items, had pieces missing from an order, and complete misrepresented items."

"It's sad that I can't give AliExpress…
It's sad that I can't give AliExpress less than one star. I ordered the hair iron with the EU plug for my upcoming trip to Europe. They sent me the one with the USA plug and USA voltage system. It looks like nobody cared of WHAT I really ordered - they just sent what they wanted. Now they want me to return this item to China (!!) for me to get a refund - the shipping to China will cost me twice more than the item itself.
These guys are SCAMMERS!! Stay away from them!!"

"Took my credit card info when I placed my order. My account did not reflect that I ordered anything. Of course never received the order but they took the money out of bank account! SCAM ARTISTS."

"Têm bons preços, mas não são honestos, comprei uma comera como sendo 1080p, para além de não ser 1080p, faz um barulho enorme, enviei evidencias, videos e foto com o ID da camera, quer o fornecedor quer o aliexpess afirmaram que o video e as fotos não provavam nada. Neste momento a câmera nem funciona. Falta de honestidade e de isenção. O Ebay funciona muito melhor e são mais honestos."

"io sul sito mi trovo bene anche con i venditori anche se qualche vota non ricevo i prodotti i prodotti sono di buona qualità "

""MOST" AliExpress sellers are scams. I tried them twice, twice too many times..First time never received the item, the second time, received the item which did not work, never receiving a refund..AliExpress refused to help and guarantee the refund, Not like Ebay..Recommend staying away...Stick with Ebay, better chance of NOT getting ripped off.."

"I ordered 20 items at a store and did not receive them. Now i have to open a dispute for item by item, which need multiple clicks, selections and description. It is horrible "

"They tryin to sell cheap things, but the things never came. And they dont refund me, they are thugs"

"Order a small good which was quite cheap. Still to expensive because i never get the product.

After I asked the shop when the package should arrive they send me the package again.
Still no further information.

60 days were over and my order was set on received. The shop doesn't respond anymore.

My conclusio: they are attract with small prices but you will get with luck a product or you lost your money."

"I was awarded a refund, based on a dispute, but 4 months later I still have not received it. In over 10 different conversations, during this 4 months, I have been told I will get my money in 20 days - more days - 10 days - 7 days - 24 to 72 hours - 48 hours - 3 to 5 days - now nothing. Their customer service is dishonest and you cannot trust anything they tell you.

AliExpress operates in bad faith when it comes to refunds. Since you can only reach them by “chat”, and since it can take hours to contact a live person, it’s very difficult to try to get any information from them. I’ve asked for email and telephone numbers many times only to be told it’s “impossible” which is nonsense. They restrict access to restrict accountability.
"

"This place is perfectly set up to allow dodgy sellers to scam buyers. I have never been so upset by a purchase and am absolutely livid about getting scammed.

I purchased an expensive graphics card, received it and it displays terrible artifacts on power on and crashes Windows during boot. Made a claim, provided photos of the defective output, described how I tested the item. Seller made a bunch of nonsense statements obviously designed to confuse untrained CSR's, provided a photo of a completely different model video card under test, and even then didn't show that it actually produced any output. Their system allows the seller to make any number of statements and responses, which they did, whereas I could not respond to any of what the seller was saying.

2 days before Chirstmas, the Ali Express CSR gives me 2 days to to prove that I tested it by providing a video of me redoing the entire test process . Or as I interpret it, they are calling me a liar. Being away on holiday, that was of course impossible, and as I mentioned before there is no way for me to communicate with the CSR. So Christmas day I get a note saying I lose the dispute. Nice.

Here is the thing. There is no way for the seller to lose. Even if I win the dispute and don't post the item back, I get a 50% refund and the seller has gotten paid for something that has no value. If I won and sent it back, the seller has numerous options to say I didn't sent the right thing, they tested it and it works, etc. Then I get nothing back and am out of pocket for the shipping.

And then finally, the reviews. You will see an occasional negative review on Ali Express. I don't know how they managed to get posted as I could never get my negative review to stick. Every time I submitted something, the system would eat the review. I notice there are quite a few 4 and 5 star reviews with very negative comments, so others have obviously had the same issue."