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2020-01-14
1/5
What a Cesspit
"This place is perfectly set up to allow dodgy sellers to scam buyers. I have never been so upset by a purchase and am absolutely livid about getting scammed.
I purchased an expensive graphics card, received it and it displays terrible artifacts on power on and crashes Windows during boot. Made a claim, provided photos of the defective output, described how I tested the item. Seller made a bunch of nonsense statements obviously designed to confuse untrained CSR's, provided a photo of a completely different model video card under test, and even then didn't show that it actually produced any output. Their system allows the seller to make any number of statements and responses, which they did, whereas I could not respond to any of what the seller was saying.
2 days before Chirstmas, the Ali Express CSR gives me 2 days to to prove that I tested it by providing a video of me redoing the entire test process . Or as I interpret it, they are calling me a liar. Being away on holiday, that was of course impossible, and as I mentioned before there is no way for me to communicate with the CSR. So Christmas day I get a note saying I lose the dispute. Nice.
Here is the thing. There is no way for the seller to lose. Even if I win the dispute and don't post the item back, I get a 50% refund and the seller has gotten paid for something that has no value. If I won and sent it back, the seller has numerous options to say I didn't sent the right thing, they tested it and it works, etc. Then I get nothing back and am out of pocket for the shipping.
And then finally, the reviews. You will see an occasional negative review on Ali Express. I don't know how they managed to get posted as I could never get my negative review to stick. Every time I submitted something, the system would eat the review. I notice there are quite a few 4 and 5 star reviews with very negative comments, so others have obviously had the same issue."
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2016-01-14
1/5
85% of Chips Look To Be Used/Fakes, EEPROM's Already Programmed
"I got a bit of a shock when I went to use some EEPROM's and found they were already programmed. Checked the pins and they look like they were pulled from sockets (and not very cleanly I might add). Checked the rest of the order (mostly CPU's) and found that only one type of chip looked new.
Was told they trusted their supplier, as if they were some lost innocent lamb who don't know anything about identifying dodgy or used chips.
I expected an immediate refund, instead got an offer of 50% refund if I didn't want to ship them back. And I eat shipping. Not sure what they want back used, programmed EEPROM's for, but I'm *SURE* it isn't to resell them as new, right?
Chips came inserted onto white foam which is a bit of a concern.
I have not bothered to test the chips further to see if they work/are what they are labelled.
UPDATE: I noticed one of the Motorola chips was labelled with a 2014 date code. Given that Motorola's chips division was spun of into Freescale in 2004, I'd say this is a full-on "relabelling of used chips" scam. Out of interest, I tried the chip in a known working computer and the chip is completely non-functional."
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2014-12-20
5/5
"I've had a few dealings with a Agena and they have been fantastic. Always extremely polite and each time exceeded my expectations. Prices are very competitive and they have a great range of unique adapters and other small items. If you are are located outside the US as I am, shipping rates are very competitive for these small items.
They have the most accurate and helpful product astro product descriptions on the internet. Further, I trust that if there is an error, they will make things right. I say that in comparison to Opt Corp for example who happily blame the manufacturer, cite disclaimers and do nothing to correct known misleading errors.
On the one occasion I had an issue with a mid-range eyepiece barrel, they immediately send out a replacement part. I think they pulled it from another eyepiece they had in stock just to get it out quicker. They then said not to bother sending the old one back. Perfect! (And again, the polar opposite of Opt Corp)."
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2014-12-20
1/5
"The final measure of any retailer is how they handle problems. When I called up after getting an order with a problem, the tone instantly switched to rude and defensive, quoting their "we aren't responsible for anything" disclaimer they have buried on their website. All before I even got to describing what was wrong.
When I spoke to management I was told "if we covered shipping every time we sent out an incorrect or defective item, we'd be out of business". That should probably tell you enough.
My scope was both not the pictured item I purchased and it was defective (unusable). I was then told my $729 80mm ED optical tube was a low quality brand and I should have bought something several times the money. Oddly, the Opt's website copy is rather more positive about the scope but I would settle for something in a working state. I've been around a while and I don't think I've ever before heard a retailer put the blame for a faulty product on a customer's purchase choices. It certainly wasn't in any training manuals when I worked retail.
I asked if they could get and send the minimal parts to get the scope up and running and they declined to help. Based on their apathy towards the issues, I have no faith in sending the scope back for repair - I got a strong impression that they felt there was not really a problem and that this "low end" scope was performing within expectations (threads in the focuser extension tube are bad and it won't even hold a diagonal upright).
A return for refund is a possibility, but there is an unbounded restock fee that is to be determined at their discretion because the scope has been handled. On an incorrect and defective item for heavens sake. Even if this was a return solely because I didn't like the item, I would no longer trust them to make that call on restock fee. So for the moment, the scope is a paperweight. Not sure what I will do with it, but I know I won't be dealing with Opt again.
Shortly after my purchase I got added to Opt's spam list, which began with an email about how they hate spam and they would only send out very occasional, special emails. They then proceeded to send daily emails about oddball products I'm guessing they were having trouble moving.
Just go to agenaastro.com instead. Customer service from Agena has always been above my expectations. They have very competitive pricing with Opt and often even cheaper shipping, yet somehow they haven't gone out of business."
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2011-06-21
5/5
"Amazon is great! Love shopping there. No shady tactics like just about every other retailer out there. Customer service is the best of all online companies I have dealt with. Had a little trouble with email communications in the past but jumping onto live chat (as easy as email) got things sorted out very quickly. Returns are super easy. We don't return much but when I have, Amazon has picked up return shipping just because I didn't like something.
Amazon does not "actively participate at ResellerRatings", that means they won't buy off unhappy reviewers as a number of other super-high rated companies do."
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2011-06-21
1/5
"Bought a bicycle described as having a bunch of high end components. Bike had been in an accident, carbon parts were damaged an unusable, 1 pedal was broken, rear shifter broken, cables snapped, rear derailleur and hanger snapped off and gone (a worthless, incorrect part from a Walmart bike had been attached to look the part), grips worn through, tires bald, rust when the description said none, etc. Low quality photos were carefully taken to obscure issues.
Saw bikes being handled, they are stacked carelessly and get scratched up and bent in the process.
Contacted customer service about the obvious problems with the description and they made a small token credit. I spent almost as much money as I paid on lesser grade parts and a lot of shop time to get bike running.
I don't think my situation was unique. Saw some unhappy folks also picking up their stuff. One buyer was almost in tears as he was loading an incredibly trashed scooter.
Orlando pickup is pretty horrible: SR436 traffic is terrible around that area and if you arrive two minutes after 2pm, you get to head home and come back another day."
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Merchant Member
2011-06-19
1/5
"Update:
If you read through the edited reviews here, you'll see a pattern of poor customer support from Newegg, followed by extremely good customer support after submitting a bad review. I got the same, an offer of a generous credit. For many reviewers, they considered this excellent. I see it as dishonest, essentially buying a resellerratings score. So for me, my review goes from 2 to 1 star. I don't want a payoff, I want to see the problems improved.
Original review:
So wow. Purchased from Newegg a few times without issue. Last purchase had an issue, in that the product description had videos for a different product and so the item I recieved didn't have all the accessories and software I expected and needed.
I asked newegg for assistance. Based on all the positive reviews I expected things to be super smooth. Turned out to be terrible, the worst customer service communication I've had in a long time. Initial reply was a confusing mix which seemed to be saying that the description was correct, but it wasn't, or that the pictures were correct and I should have ignored the videos, and then that it was the manufacturers fault and I should talk with them, and the videos weren't guaranteed to be correct because the videos didn't come from the newegg.com website (they were embedded in the product description page, hosted on newegg's youtube account). At the end of all of this, it would have been nice to have been offered some suggestion on how to resolve the issue.
Got a different rep on each reply also and the subsequent follow up was even more generic text that indicated the rep didn't read or didn't care about my specific situation, such as talking about the included accessories after the first rep had agreed that the product came with none.
Shipping wasn't great, no notification when item shipped and sent in a padded envelope. I like my drives to be shipped in a box.
At my insistence, newegg did let me RMA it, shipping on me. That process isn't much fun either, an email that doesn't print properly with a bunch of broken image links and a lot of imprecise text telling you all the ways you can do it wrong or it won't get processed. Bleh."
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