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Product & services pricing
4.29/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.26/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5

Verified
5/5

2019-11-12

A warm shop is a happy shop.

"Just built a polebarn. Needed heat and Alpine came up in my search. Affordable; specs were impressive. Purchase and delivery couldnt have been better. "

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Verified
1/5

2019-11-11

Do not buy anything from Alpine!!!

"I do not recommend this to anyone. I purchased a 4 zone mini split and it stopped working after a year, just in time for the warranty to expire. I decided to order a new outdoor condenser and few months after installing a new outdoor condenser I had the same problem and was back to square one. No one knows what’s wrong with my unit. My refrigerant lines are freezing up when I run one zone alone. It turned out to be a big waste of money and a major headache for my family. I’ve spent double the money on service calls and replacing the outdoor condenser. No one was able to help me. My new condenser is still under warranty, but tech support just stopped contacting me. I feel like they are waiting for the warrant to expire. With all the money I’ve put into this system I would have a much better Mitsubishi unit. Do not buy this product. I will not be doing business with alpine ever again. I will also reach out to BBB because I’m not getting anywhere.
"

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Rep reply posted 2019-11-11
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Tomasz,

Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with performance and operation of your product. Upon review of your order I do see that you had been working with our tech support team and it appears they did try to reach you when you last contacted us for assistance in August. I have put in a new request with my tech support team so that one of the team members calls you to help resolve your problem. If for some reason you do not hear back from someone in the tech department please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
5/5

2019-11-11

Great Product at an amazing price!

"The Alpine website is easy to navigate, and ordering is a breeze. Expert Tech support is available every step of the way. My furnace arrived promptly, and in excellent condition. Alpine sent ten documents by email to aid in the installation, as well as what was included with the furnace. Installation was straight forward with no real issues or problems. The unit performs flawlessly! VERY pleased with my purchase! I was quoted $5000 to replace my furnace and did it myself for under $1500! What a savings! Thank you Alpine Air!"

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Verified
5/5

2019-11-11

Quality

"I ordered the 16 x 24 filter rack to replace a damaged misaligned rack that my contractor tried to make work ! I did a little research and easily replaced the damaged rack. Saved $$$ doing it myself. The rack is nicely made and cut to install easily. This was my first attempt at working with sheet metal on a furnace. "


Verified
5/5

2019-11-10

Easy

"I use Alpine as much as possible unless it is an emergency change out, then i will use a local supply house for the exact same equipment just more expensive!!?
The support staff is also well versed in the products they sell ( making sure the units are a match before they send them out).
Great experiences with them.
"


Verified
5/5

2019-11-09

Good service

"Delivered very quickly within the time frame we asked. "


Verified
5/5

2019-11-09

Very Efficient

"Last year I installed a 4 room mini-split with a 3 ton compressor to replace my old all electric system and my electric bill dropped by over 60% and every room was comfortable and we haven't needed space heaters even when the temp dropped into the single digits and when we hit triple digits in the summer it kept us cool without very high electric bills. These mini split systems are awesome, totally worth the cost and then some. I would recommend them to anyone that wants an affordable heating and cooling solution. Btw, those 4 units only covered the bedrooms, the old heating/cooling system took care of the other side of the house, which is getting a 3 room system this week which should knock another 20-30% or more off my electric bill. My power usage on full blast hot or cold went 20kw+ while struggling in extreme temps down to 4750w MAX when ALL 7 units are running at full power keeping every room at the desired temp even under extreme conditions, that is efficient!!!"

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Verified
5/5

2019-11-08

Very nice doing business with them

"It was very good. the delivery was right on time."

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Verified
5/5

2019-11-08

Excellent service. On time delivery.

"Very food. Will definitely recommend the company. "


Verified
5/5

2019-11-07

Air unit

"Very informative and helpful"


Verified
5/5

2019-11-07

Just great!

"The second furnace and air conditioner I have bought from Alpine both excellent "

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Verified
5/5

2019-11-07

Just what I expected!

"This is the second time I have ordered from Alpine, and they delivered what I expected at a great price!"

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Verified
5/5

2019-11-07

Great Products delivered Early

"We ordered a complete Central AC System from Alpine and they delivered the system early and provided high Quality products. I would definitely use them for all of our needs. "

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Verified
5/5

2019-11-07

Elevated heat pump pad

"Easy check out process fast shipping stable sturdy product would buy from again "


Verified
5/5

2019-11-05

Quick friendly service

"I have a Blue Ridge mini split that I’ve owned for 2 years great product. So I purchased my 2nd one and would urge anyone to buy from Alpine"

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