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Product & services pricing
4.10/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.17/5
Customer service:
3.96/5
Return/Replacement policy:
3.79/5

Verified
5/5

2019-12-21

Great furnace

"Bought as a replacement. Install went smoothly. "

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Verified
5/5

2019-12-19

Good, fast service

"I needed a new furnace and Alpine appeared to have what I needed. After a chat with a technician it was confirmed that I had selected the correct furnace for my needs. My order was written up and presented to me. I placed the order the next day. Even though I selected free shipping my furnace arrived the NEXT day, less than 24 hours after ordering I had my new furnace! Can't beat that! Thanks Alpine Home Air."

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Verified
5/5

2019-12-19

Very thorough company!

"Best response we have had in a long time!"

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Verified
5/5

2019-12-18

Great company

"Navagating the site was easy and even got a call from a rep for some pointers great company at a good price point"

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Verified
5/5

2019-12-18

great

"excellent prices and service as always "

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Verified
5/5

2019-12-17

The product works excellent

"The heater works excellent and the customer service at Alpine it’s the best,
I ordered my product in a rush because I need it before an inspection and they delivered my product right the day they promise
"

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Verified
5/5

2019-12-16

fast ship, great follow up in case support needed

"great communication and quick ship."

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Verified
5/5

2019-12-16

Great HVAC experience

"Ordered a Goodman convience pack. It arrived in good form on FedEx, there was a small dent but easily pouped back out with a hammer. Had a local company install it and Alpine helped me register for the 10yr warranty. I was a bit disappointed that the rear duct covers and a curb seal were not included, but the installer covered it for me. Overall everything worked out."


Verified
5/5

2019-12-15

Plug and play saved $1000,0

"Thanks for de-monopolizing the industry.."

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Verified
5/5

2019-12-15

Very helpful

"They teach you how to use their product. Thank you Alpine. "


Verified
5/5

2019-12-14

Gas Furnace plus LP conversion kit

"My experience was great!!!! I needed an LP gas furnace and I looked in the usual places I buy items. The prices with shipping were higher than my budget was expecting. I did a search on the internet for companies that sold furnaces. Alpine Home Air Products came up and I looked into their products. I found great pricing and free shipping. I took a few days to think about whether I should take a chance on a product being shipped 1/2 way across the country. Also, I read their shipping and payment information. I decided to take a chance.
I am very happy with with the furnace and LP conversion kit. I have installed everthing and the furnace is working great. I thought the shipping instructions and information were exceptional. The furnace was packaged very well and was in good condition.
I would and have recomended buying , Alpine Home Air Products.
"


Verified
5/5

2019-12-13

Wonderful Job

"We ordered our unit from Alpine home air products online. Also spoke with a sales tech (Peter) who was very helpful & answered all our questions. Unit arrived sooner than expected (happily). Unit was easy to install, arrived in excellent condition. It is performing great & is the quietest heat pump we ever heard. "

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Verified
5/5

2019-12-13

Excellent Service

"Great service for my Goodman gas furnace purchase!"


Verified
4/5

2019-12-12

Great service

"Received furnace sooner than expected. Only issue is that the website paired the incorrect blower
"

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Rep reply posted 2019-12-16
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Steven,

Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with equipment accessorization on our website. Upon review of your order I see that you ordered a Williams wall furnace and a room-to-room ventilator kit, and that ventilator kit will work independently of the wall furnace. If for some reason you were expecting a different product such as a blower assembly please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
5/5

2019-12-12

Best price, fast delivery

"Alpine had the best price for replacement cylinders for my Honeywell house humidifier. Exact parts made replacement easy. "