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Product & services pricing
4.29/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.26/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5

Verified
5/5

2019-11-24

Great product and service

"My order was for a HVAC filter rack/holder. Alpine, which its large selection of sizes, had exactly what I needed. The quality of the rack was excellent. The packing and shipping time was also excellent."

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Verified
5/5

2019-11-24

Older Mobile Home

"I have an older double wide mobile home and it replaced the broken one perfectly! "

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Verified
5/5

2019-11-23

On Time Product and Delivery

"Delivery was 4 days earlier than scheduled. Products were as described. New, in box, with all documentation. Would buy from them again. "

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Verified
5/5

2019-11-23

Heating

"Fast shipping heating element works great "

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Verified
5/5

2019-11-22

Fast shipping, good product.

"I have all my HVAC stuff from them. I am extremely happy with my purchases. "


Verified
5/5

2019-11-22

Excellent service

"I ordered the mobile home furnace for one of our mobile homes and it was delivered before I had expected it. Simple to install and works great. "

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Verified
5/5

2019-11-21

Awesome customer service and fast shipping

"Highly recommend, spoke with a live rep on the phone, they shipped quick "

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Verified
5/5

2019-11-21

Great price and CS.

"Best prices and the customer service rep helped us get the right unit. Delivery was quick and easy."

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Verified
5/5

2019-11-21

Excellent

"Great experience!!!!!!!!!!!"


Verified
5/5

2019-11-21

Great info for diy

"Great website and info. Fast shipping. Perfect fit and install instructions"

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Verified
5/5

2019-11-21

Excellent customer service

"Excellent customer service
I talk to a person very helpful
"

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Verified
5/5

2019-11-21

Order

"They shipped quick and it was packed well and didn’t appear damaged. Haven’t installed yet will know more than"

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Verified
1/5

2019-11-19

Unfriendly and rude manager

"The manager at the customer service was very rude. I got my product dropped off at my old address and he didn’t help me at all the delivery took extra 4-5 days just because I tried to change the address. Thanks "

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Rep reply posted 2019-11-19
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Faiz,

Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with adjusting the shipping address on your order. Upon review of your account I see that you placed your order using PayPal. All orders placed through PayPal are required to only use the shipping information that PayPal has on file, which is why our representative was unable to make any changes for you. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
5/5

2019-11-20

Great experience!

"Easy delivery, excellent customer support, highly recommend."

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Verified
5/5

2019-11-18

Amazing Customer Service!

"Exceptional customer service and super speedy delivery. Wonderful to work with!"

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