"Do it yourself save lots of money and get a better job done. Alpine Home Air Products has the products, tools and expert advise anyone who has the technical skill to read and understand the installation manual and comply with the factory requirements to install a new furnace yourself. I'm a diesel mechanic of 30years experience and found no problems with the installation and I did a better job than the original furnace. I can take the time to do it right. I bought all the test equipment and tools to comply with the installation manual plus a CO detector for safety and still saved 3 times the cost of the furnace installed by a pro h.v.a.c co . getting a better job was very important to me. so in short do some do it all Alpine is my new favorite supply for home heating. "
"Quick delivery and great pricing"
"All arrived in good tome frame"
"I am an colorado hvac tech/installer who needed to source equipment for my in-laws house in Pennsylvania.
I have used Goodman before and consider them to be a good value.
Alpine made this project easy.
Shipping was fast, and the in home delivery option made it easy on my inlaws.
Install went great and it's been working fine all summer so far.
Will definitely consider alpine for my next job.
"
"Sal is a pleasure to work with thx "
"everything was excellent done"
"3 weeks waiting to exchange a damaged Mis sized hvac. I am not evening trying to get a refund. They never call back. Maybe a review will help me get a call"
"Nice affordable unit/fast free shipping fully recommended."
"every thing was going good till I received the delivery and there was damage to the unit. alpine told me to take it up with the delivery compony and they told me to take it up with alpine because they are not responsible for boxed package's. sent alpine an email letting them know what happened and days latter they send me an email that they would give 75 dollars back now I have a damaged 3 tun condenser that is 1000 dollars but hay now I will have to get another one my customer doesn't want damaged goods and I cant really say I blame them "
“Hi Luis,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced an issue with damage to the equipment. I have reviewed your order and see that you did not note damage on the delivery receipt and per the shipping policy agreed to at time of purchase, you are responsible for the damage that was not signed for. I am sorry to hear that the delivery company denied the claim. Due to the inconvenience, we are willing to make a one time exception and offer a settlement amount for the damage that was not signed for. I have alerted my customer solutions team to this issue and a member of that team will reach out to you to come up with a solution to this issue. If before that time you have any questions or require any additional assistance, please let us know. Our customer solutions team is avialable M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931.
Thank you,
Dan
Customer Experience
Alpine Home Air Products ”
"I said I needed a 3T split system condenser and they recommended the GSX16 and they knew I was in North Alabama from the phone number and the address. It was only after it was delivered that I learned that the GSX16 is ONLY air conditioning, not a heat pump. Now they want $375 to have it returned. Will never do business with Alpine again."
“Hi Ken,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that there was a miscommunication regarding the equipment on your order. We are currently reviewing the sales calls to see if there was anything we missed in regards to your request. Once that review of your order is complete a member of our customer solutions team will reach out to you and present the options that are available. If you have any questions or require any additional assistance before you receive that call, please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist any way that they can.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Very good. I just want to say thank you. and will recommend you to family and friends."
"It was a good easy install, love how it works. Nice people to talk to .thanks."
"Found exactly what we needed. We ordered and got all the new lines to go with our unit. It was delivered fast and very well packed to avoid damage. Unit is installed now and working great. Thanks Alpine. "
"Fast shipping and item came in perfect condition. Only took 2 hours to totally replace the old evaporator coil with this one. Our AC is running like new again."
"Delivery went good, haven't hooked up yet.
"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Frank,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you have not heard back from our customer solutions team regarding the exchange you requested. Since this is well within the 30 day return policy, I have alerted our customer solutions team and a member of that team will reach out regarding next steps for the return of your order. If you have any questions or need any additional assistance, please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”