ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.14/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.19/5
Customer service:
4.05/5
Return/Replacement policy:
3.96/5

Verified
5/5

2019-03-04

Excellent

"Fast & easy to use. Fast shipping. No problem."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-03-04

Great company!

"So thankful there is someone out there that sells direct to consumers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-03-03

Thank you Sal for all your help

"Excellent quality at a fair price. Shipped fast and free. Sal was a great help!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-03-02

Easy and FAST Shipping

"The whole process of ordering a new furnace was very simple and efficient. The unit was affordable and shipping was SUPER fast! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-03-01

fast

"Fast and easy great people "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-27

Great company

"They are a pleasure to deal with, and will definitely buy from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-02-26

Pleasantly surprised. Nice to know there are alternatives to the "big guy" out there!

"Very friendly customer service. Very helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-26

Remodel

"The best i have found in this type"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-25

The 5 zone mini split works great

"And it was a great price would buy from alpine again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-25

Great price Fast shipping

"Best price online. Fast shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-02-24

Great

"Product as described and delivered on time"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-24

Great help in ordering and technical support as well

"Great. I really like dealing with them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-23

Alpine Products= Great People

"5 years ago I bought a Package unit from Alpine (delivered in 4 days). As I installed it myself everything was great until I got to my existing thermostat. I called Customer Support and the first thing I remember hearing was "no problem sir, I can help you get your system up and running in a hurry". This was great news as it was Dec 20 and very cold outside (19*). 30 minutes later the unit was running properly and the support team stayed on the line with me through the whole ordeal.
Last month I needed to replace the old T stat so I called Alpine. T stat was at the house in 4 days and again on the phone for a few minutes my system is up and running properly.
I will always tell people about the great people and great service I got with Alpine.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-02-23

love product, service rep was terrible

"rep was very rude and not at all helpful"


Verified
5/5

2019-02-22

Furnace

"Customer service was very helpful "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges