ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.25/5
Customer service:
4.26/5
Return/Replacement policy:
4.20/5

Verified
5/5

2019-01-23

Great service / product

"Order was shipped quickly and arrived on time. Units were installed and worked perfectly... Alpine kept me informed throughout the process.."


Verified
5/5

2019-01-21

Watson

"Great customer service from The Alpine sales representive. He called me to confirm I had purchased the right unit for my needs. Delivery was timely and the unit works great. The product was a replacement for a 14 year old unit. Very satisfied... "


Verified
5/5

2019-01-20

Lk

"Had helpful & easy experience."


Verified
5/5

2019-01-19

Apline unit is great

"Quick delivery, nice product good technical services."


Verified
1/5

2019-01-15

RECEIVED DAMAGED FURNACE AND ALPINE HOME AIR WOULD DO NOTHING ABOUT IT.

"Alpine Home Air sales people give you all the nice talk in order to make the sale, BUT that's where it ends. I received a smashed up furnace but the package was in perfect condition (concealed damage). I contacted them immediately. They told me to file a claim with the shipper. GOOGLE "Alpine Home Air reviews" and you"ll see many people that were also scammed by them by receiving damaged goods. They'll ship damaged items and blame it on the shipper and you have you fight it out with them (the shipping company). Alpine won't returns calls or emails. I'm stuck with a smashed furnace that I now can't use. I'll be contacting the Better Business Bureau!!! Avoid this company at all costs!!!!!!!!!!!"


Rep reply posted 2019-01-17
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that your furnace arrived with damage. I have reviewed your order and see that the damage was not noted on the delivery receipt. In situations where the damage is not signed for, the standard practice is to file the claim directly with the carrier. Upon further review, I see a representative did reach out to you and you were able to agree on a settlement. I am happy to see this issue is resolved. If you have any additional questions or require any further assistance please let us know. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and we will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2019-01-18

Great Experience!

"Alpine Home sold us three EIM modules for connecting our cove heat to a wireless network. The items were brand new as described, shipped very quickly and arrived safely. They were exactly what we had ordered, so we're very happy with this seller!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2019-01-17

Excellent website

"Delivery service phoned ahead as promised. However, they only sent one driver to handle 145 lbs.. Also we paid the extra fee for inside delivery, but the one driver tried to get away with curbside/garage drop."


Rep reply posted 2019-01-17
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Peter,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced some issues with your delivery. If you did not receive any of the services that you requested please let us know as soon as possible. Also, if you have any questions or require any additional assistance please reach out to our customer solutions team. We are available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2019-01-17

Great Products/Great Service

"friendly staff and delivered products at a fair price. Issues with the delivery truck, but that was not their issue. Also, easy return policy as I bought a kit that I did not need. Would use and recommend again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2019-01-14

Initial Secure Field Services

"The delivery was delayed. Their warehouse was closed for a very long time due to holidays. So we had to wait for a very long time! About 22 days!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-01-14
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Scott,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced a delay with your order. I have reviewed the information on your order and did see a slight delay while we were verifying the products and the shipping and billing information. When the billing and shipping addresses are different, especially if the order is shipping to a different state than the billing address, we do need to perform additional verification. This is not only for our protection but also to protect consumers from any possible fraud. I apologize for any inconvenience this may have caused you but this is a necessary step. I do see here that your estimated delivery date is approaching, and it will be 13 days from the date your order was placed. I have been unable to find a 22-day delay. If there is any additional information you can provide regarding an extended 22-day delay, please let us know and we will be happy to review. If you have any additional questions or require any further assistance, please reach out to our customer solutions team. We are available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2019-01-14

Great Company to deal with

"They are always very helpful and if you miss something or don't order the right part they call and help you. Great."


Verified
5/5

2019-01-12

Excellent

"I love your product this is the 2nd one I’ve bought and I recommend you to all my friends that asks ! Ordering is easy ! No sales tax, free shipping ! Perfect ! Thank you"


Verified
5/5

2019-01-11

Quick delivery and great product.

"Received my furnace significantly quicker than expected. The shipping company used was prompt and communicated very well. Not a single scratch on my product."


Verified
5/5

2019-01-11

Best price and great customer service

"I had made a mistake on my order as far as duct size I ordered large chassis to round duct adapter and the ducts to go with it... I didn't catch that I had ordered one wrong diameter but they did. They Called me and asked if I meant to order the 16in diameter instead of the 14in I ordered. I received the unit and the rest of the order palletized and shrink wrapped a week sooner than I was expecting. I was so happy with the product and service when It came time to repair or replace my mom's old heater I didn't think twice I bought a new one from alpine home air. I placed my order and the very next day they called me to thank me for being a repeat customer and to ask if I had any questions or concerns about the heater or installation. For any future heating and cooling systems I won't hesitate to order from alpine home air."


Verified
5/5

2019-01-11

On time as promised

"They have come through every time I've ordered. Follow up service is excellent."


Verified
4/5

2019-01-10

Furnace Ignitor

"It was what I needed at the best price in the shortest delivery time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases