"Product was exactly what I needed. Delivery was quick. Easily installed after watching video included. "
"Item was exactly as pictured and described. Fast shipping. Would do business with again."
"Good service before and after the sale."
"All parts were there... fairly easy install for a rookie. Would recommend this product."
"Excellent all the way through. From purchase to after sale service, Alpine is top notch. The furnace arrived on time. Customer service followup was prompt. No waiting for tech support either. Thanks! "
"Got a follow up call within 1 hour of placing the order, received the shipment 2 days later. Great service "
"Ordered one day,received the next day"
"Easy ordering and great advice, can’t wait to install my new unit!"
"Everything has been good, but for costumers like me who don’t know much about installations my sugestion is that you should “recommend “ accessories that might go with the product, kind of like AMAZON does is good for you and good for the customer
I ordered a furnace and I didn’t know I needed a Plenum an accessories
Which you should “recommend more money for you and better service for costumers like me
Thanks
"
"Product delivered as expected. Service was friendly and prompt - shipped same day order placed. Nice touch they sent me PDF's of instructions ahead of time for me to give to building maintenance manager.
First time I used them, but will not be my last.
Highly recommended"
"Ordered new Honeywell thermostat and arrived fast."
"Love them. Saved us thousands of dollars!!!!"
"Good quality products or I would not have returned. Reasonable pricing and quick delivery as well"
"Ordered a replacement furnace. Free shipping. Unit arrived damaged. Got authorization to make repair but still haven't heard back on damage claim. Unit works but has remaining cosmetic damage."
"Their customer service is great when you have an issue. I did not get my product delivered on time, but was reimbursed for the delay."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Edward,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that your order arrived with cosmetic damage. Please email in pictures of the cosmetic damage to csm@alpinehomeair.com, this will allow us to review and assess the damage to your furnace. Once we receive the pictures a representative will reach out to you to assist with the next steps of the process. If you have any other questions please let us know. Our customer solutions is available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”