"Great experience, good customer service shipped fast and product was perfect ! Would buy from them again !"
"Just what I ordered, fast. Thank U"
"Great product so far. It came faster than expected, was easy to install, and has worked like a charm to heat my office thus far. Cannot wait until summer to see how well it cools everything off too. "
"The right part delivered promptly. Couldn't ask for more."
"Great customer service and easy purchase"
"Well, it went very smoothly, price was very good, delivery time was amazing. I was so surprised when the driver actually took the pallet up the driveway and to my garage. "
"They had the part I needed at a good price. It shipped quickly, and I received it in a few days. No complaints."
"I find Alpine's website easy to navigate and they have fast delivery."
"EVERYTHING WHEN GREAT. HAVE PRODUCT THAT WAS NOT USED, BUT BETTER TO HAVE HAD IT AND NOT AND STOPPED THE INSTALL PROCESS.. OVERALL GREAT SERVICE. "
"Unit was damaged when it arrived, did not get the install dvd."
"Order was shipped quickly and arrived on time. Units were installed and worked perfectly... Alpine kept me informed throughout the process.."
"Great customer service from The Alpine sales representive. He called me to confirm I had purchased the right unit for my needs. Delivery was timely and the unit works great. The product was a replacement for a 14 year old unit. Very satisfied... "
"Had helpful & easy experience."
"Quick delivery, nice product good technical services."
"Alpine Home Air sales people give you all the nice talk in order to make the sale, BUT that's where it ends. I received a smashed up furnace but the package was in perfect condition (concealed damage). I contacted them immediately. They told me to file a claim with the shipper. GOOGLE "Alpine Home Air reviews" and you"ll see many people that were also scammed by them by receiving damaged goods. They'll ship damaged items and blame it on the shipper and you have you fight it out with them (the shipping company). Alpine won't returns calls or emails. I'm stuck with a smashed furnace that I now can't use. I'll be contacting the Better Business Bureau!!! Avoid this company at all costs!!!!!!!!!!!"
“Hello,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that your furnace arrived with damage. I have reviewed your order and see that the damage was not noted on the delivery receipt. In situations where the damage is not signed for, the standard practice is to file the claim directly with the carrier. Upon further review, I see a representative did reach out to you and you were able to agree on a settlement. I am happy to see this issue is resolved. If you have any additional questions or require any further assistance please let us know. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and we will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Gary,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear to that your unit was damaged when it arrived and you did not receive the installation DVD. I do see that you contacted us regarding the damage on the order and were able to reach a settlement. We have also shipped out an installation DVD to you upon learning you did not receive one with your order. Please let us know if you have any other questions or require additional assistance. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”