"Pros: Shipped Promptly, name brand at great price, service emailed me warranty, install and user guides for all products ordered before they arrived.
Cons: Received wrong warranty guide (correct model in address but actual .pdf was for other models), emailed duplicate warranty and install guides, received annoying daily email reminders that my quote had been saved while I was waiting before ordering to fill out paperwork with my county inspector. I feel like Alpine is a very big company that can't keep track of the details of individual orders. So far this is only an annoyance but it causes me to feel that this isn't a customer service oriented company. Kind of the Wal-mart of furnace suppliers.
Still haven't installed the unit so unable to comment on how well it works or certainly on long term quality."
"Excellent product easy to install"
"I purchased the aprilaire 500, it works perfectly in my 1245 sq. ft. home. took me aprox 6 hours to install. install kit came with everything I needed to install, except I needed an extra elbow for the ductwork because of the way my furnace coil was installed. other then that, no problems!
"
"Tried to talk to tech support 3 times and was rerouted back to operator 3 times. Tech support called at 7:30pm and was no help at all."
“Hi Peter,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I apologize for the difficulty you experienced getting through to our technical support. Due to very high call volumes there were extended hold times and in those instances it will bounce the call back to an operator. I am sorry to hear that when you did speak to our technical support staff they were unable to assist. I see that based on the information you were able to provide you have a system that we do not generally work with which is why we would be unable to go into detail and directed you to your installer and manufacturer of the equipment you currently have in place for additional assistance. I do see that this is set up to be returned to our warehouse at which time you will be credited. Please let us know if you have any additional questions. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"By far the best company I deal with for my rental property needs. I have told other people about them as well and they are just as impressed as I am."
"Excellent customer service "
"Not much to say except that I was thoroughly satisfied with Alpine."
"Thank you for the great service"
"They had something I really needed in-stock. It was easy to order, and was delivered quickly. Other dealers took orders and could not deliver. Humidity in my house is back to normal, thanks to Alpine Air."
"Great price quick ship and a perfect part."
"had to replace an older unit. New one was shipped quickly and the installation took less than an hour. It works great."
"Was very pleased with the sell and the quote "
"Jolly good, got it a day ahead of expected delivery date."
"Working with this team of profession may the buying process easy. There knowledge of the product was very helpful. Thank you so much. i would recommend you to my friends and family . Kathy and Tony"
"Very professional excellent communication clear time lines
Very well done would highly recommend to anyone who is interested in ordering HVAC Equipment online "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi David,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I apologize for the incorrect warranty and install guides that you were sent. I am sorry if this caused any confusion. The warranty registration process is the same for all Goodman equipment and can be completed on the Goodman website: www.goodmanmfg.com and click the product registration link located on the menu at the top of the web page. I am also sorry to hear that the reminder emails became an annoyance. The quotes will lock a price for 30 days and after that 30 day period your order can become subject to any price changes that occurred after the original quote was sent. We send these emails as an attempt to make sure you are locking in your order and getting the best price possible. Please let us know if you have any other questions or require any additional assistance. Our customer solutions team is available M-F 7am-7pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan”